Office 2007 and Word 2007 Issues - Please Help!

[lkr0210]

Hello,

I'm having all kinds of problems with Acrobat 8 and Word 2007.

The laptop I'm installing it on is running Windows Vista Ultimate. It has
Microsoft Small Business 2007 installed as well.

When I install Acrobat 8 on it, Excel, Outlook and Acrobat works but Word
will not work. If we double click on a word document, word will open but the
document will not display. If we open Word, click file, click open and try to
open a document that way, the document will open but it will not let you move
the cursor anywhere on the document, and if you attempt to modify the
document, we get the message that word is not responding, there is an error
and it needs to shut down.

We had to uninstall acrobat 8 and do a system restore from a point before
acrobat was installed before word will work again.

We tried installing just adobe 8 reader but we get the same results.

We have applied all of the Vista, Office and Acrobat patches but they did
not make a difference.

Can anyone help me with this issue? It's becoming a huge problem at our
business and we need to get it resolved.

Thank you in advance for any help or suggestions you can give me.

Thanks!!!

Lynda

 

[DL]

I believe there is an Adobe patch/update that addresses problems with O2007
/ Vista

 

[lkr0210]

Hello,

I did apply all of the patches available from Adobe and Microsoft but it did
not make a difference.

Lynda

 

[DL]

Acrobat 8.1 now?

Open Word>Options check Com add-ins deselect Acrobat PDF Maker see if that
helps

 

[lkr0210]

Hello,

Yes, the version is 8.1 - the second time we attempted to install adobe
acrobat we did not install the pdf maker so there is no com add-in to
deselect.

We also tried installing just the reader to avoid any interaction with Word
but we got the same results.

Thanks,

Lynda

 

[DL]

I have a vague recollection of someone posting a similar problem when using
a large OEM PC (HP or similar) that came preinstalled with some OEM specific
software.
If indeed you have a large OEM PC, try their support site for any FAQ's
Sorry I cannot be of more help

 

[lkr0210]

Okay, thank you for your time, I appreciate it!

I have a vague recollection of someone posting a similar problem when using
a large OEM PC (HP or similar) that came preinstalled with some OEM specific
software.
If indeed you have a large OEM PC, try their support site for any FAQ's
Sorry I cannot be of more help