Office 2007 B2TR Installation Failure

[chrismcb]

I have tried to update my Office 2007 Beta install with the B2TR, however
every time I get the helpful error message:

"The installation of this package failed. Please see for more information."

I have visited the site where it should direct me to
(http://support.microsoft.com/Default.aspx?kbid=923718) and followed
Microsoft's 3 steps, but nothing has changed.

I have the log it suggested I create, but don't understand most of it!

Im running Windows XP 64Bit, can someone confirm that they have sucessfully
installed this update on this OS?

I can also confirm that I have more than 2GB free space.


Any help would be much appreciated.

 

[chrismcb]

I have since tried to re-install the original release of the Office 2007
Beta, which also failed.

However this time, it gave a meaningful error message.

It told me that it needed xMb of free space, but 0Mb was available on Drive
"I:".

What is strange about this is that my drive "I:" is a DVD/RW drive.


Both my %tmp% and %temp% are set up correctly and do not point to this drive.

Is there any way of forcing it to use a different location for its needed
temp files?


Thanks

 

[chrismcb]

I have since tried to re-install the original release of the Office 2007
Beta, which also failed.

However this time, it gave a meaningful error message.

It told me that it needed xMb of free space, but 0Mb was available on Drive
"I:".

What is strange about this is that my drive "I:" is a DVD/RW drive.


Both my %tmp% and %temp% are set up correctly and do not point to this drive.

Is there any way of forcing it to use a different location for its needed
temp files?


Thanks

 

[chrismcb]

I have since tried to re-install the original release of the Office 2007
Beta, which also failed.

However this time, it gave a meaningful error message.

It told me that it needed xMb of free space, but 0Mb was available on Drive
"I:".

What is strange about this is that my drive "I:" is a DVD/RW drive.


Both my %tmp% and %temp% are set up correctly and do not point to this drive.

Is there any way of forcing it to use a different location for its needed
temp files?


Thanks

 

[chrismcb]

I have since tried to re-install the original release of the Office 2007
Beta, which also failed.

However this time, it gave a meaningful error message.

It told me that it needed xMb of free space, but 0Mb was available on Drive
"I:".

What is strange about this is that my drive "I:" is a DVD/RW drive.


Both my %tmp% and %temp% are set up correctly and do not point to this drive.

Is there any way of forcing it to use a different location for its needed
temp files?


Thanks

 

[chrismcb]

I have since tried to re-install the original release of the Office 2007
Beta, which also failed.

However this time, it gave a meaningful error message.

It told me that it needed xMb of free space, but 0Mb was available on Drive
"I:".

What is strange about this is that my drive "I:" is a DVD/RW drive.


Both my %tmp% and %temp% are set up correctly and do not point to this drive.

Is there any way of forcing it to use a different location for its needed
temp files?


Thanks

 

[Bob Buckland ?:-\)]

Hi Chris,

What is the folder that shows if you use %temp% from
Start/Run? If you check the environment variables
for TMP and TEMP be sure that you have specified a physical drive letter as part of the path to it.

================
I have since tried to re-install the original release of the Office 2007
Beta, which also failed.

However this time, it gave a meaningful error message.

It told me that it needed xMb of free space, but 0Mb was available on Drive
"I:".

What is strange about this is that my drive "I:" is a DVD/RW drive.


Both my %tmp% and %temp% are set up correctly and do not point to this drive.

Is there any way of forcing it to use a different location for its needed
temp files?


Thanks >>

 

[Bob Buckland ?:-\)]

Hi Chris,

What is the folder that shows if you use %temp% from
Start/Run? If you check the environment variables
for TMP and TEMP be sure that you have specified a physical drive letter as part of the path to it.

================
I have since tried to re-install the original release of the Office 2007
Beta, which also failed.

However this time, it gave a meaningful error message.

It told me that it needed xMb of free space, but 0Mb was available on Drive
"I:".

What is strange about this is that my drive "I:" is a DVD/RW drive.


Both my %tmp% and %temp% are set up correctly and do not point to this drive.

Is there any way of forcing it to use a different location for its needed
temp files?


Thanks >>

 

[Bob Buckland ?:-\)]

Hi Chris,

What is the folder that shows if you use %temp% from
Start/Run? If you check the environment variables
for TMP and TEMP be sure that you have specified a physical drive letter as part of the path to it.

================
I have since tried to re-install the original release of the Office 2007
Beta, which also failed.

However this time, it gave a meaningful error message.

It told me that it needed xMb of free space, but 0Mb was available on Drive
"I:".

What is strange about this is that my drive "I:" is a DVD/RW drive.


Both my %tmp% and %temp% are set up correctly and do not point to this drive.

Is there any way of forcing it to use a different location for its needed
temp files?


Thanks >>

 

[Bob Buckland ?:-\)]

Hi Chris,

What is the folder that shows if you use %temp% from
Start/Run? If you check the environment variables
for TMP and TEMP be sure that you have specified a physical drive letter as part of the path to it.

================
I have since tried to re-install the original release of the Office 2007
Beta, which also failed.

However this time, it gave a meaningful error message.

It told me that it needed xMb of free space, but 0Mb was available on Drive
"I:".

What is strange about this is that my drive "I:" is a DVD/RW drive.


Both my %tmp% and %temp% are set up correctly and do not point to this drive.

Is there any way of forcing it to use a different location for its needed
temp files?


Thanks >>

 

[Bob Buckland ?:-\)]

Hi Chris,

What is the folder that shows if you use %temp% from
Start/Run? If you check the environment variables
for TMP and TEMP be sure that you have specified a physical drive letter as part of the path to it.

================
I have since tried to re-install the original release of the Office 2007
Beta, which also failed.

However this time, it gave a meaningful error message.

It told me that it needed xMb of free space, but 0Mb was available on Drive
"I:".

What is strange about this is that my drive "I:" is a DVD/RW drive.


Both my %tmp% and %temp% are set up correctly and do not point to this drive.

Is there any way of forcing it to use a different location for its needed
temp files?


Thanks >>

 

[chrismcb]

Hi!

I found out what the problem was and resolved it, sorry for not posting
sooner.

I originally had machine dual booting XP Pro on C: drive and XP 64bit on I:
drive until I had migrated everything over to 64 bit.

Once everything was installed and as I like it (including Office), I changed
the drive letter to C.

The Office installer first of all uses the registered %temp% folder for its
unpacking, however the actual .msp file tries to use the original install
locations temp folder.

Not usually a probelm if there was another drive ther, but my CD drive had
then become I: so it refused to install.

I temporarily changed my CD drive to J: and it installed perfectly.


Thanks for your reply Bob,


Chris

 

[chrismcb]

Hi!

I found out what the problem was and resolved it, sorry for not posting
sooner.

I originally had machine dual booting XP Pro on C: drive and XP 64bit on I:
drive until I had migrated everything over to 64 bit.

Once everything was installed and as I like it (including Office), I changed
the drive letter to C.

The Office installer first of all uses the registered %temp% folder for its
unpacking, however the actual .msp file tries to use the original install
locations temp folder.

Not usually a probelm if there was another drive ther, but my CD drive had
then become I: so it refused to install.

I temporarily changed my CD drive to J: and it installed perfectly.


Thanks for your reply Bob,


Chris

 

[chrismcb]

Hi!

I found out what the problem was and resolved it, sorry for not posting
sooner.

I originally had machine dual booting XP Pro on C: drive and XP 64bit on I:
drive until I had migrated everything over to 64 bit.

Once everything was installed and as I like it (including Office), I changed
the drive letter to C.

The Office installer first of all uses the registered %temp% folder for its
unpacking, however the actual .msp file tries to use the original install
locations temp folder.

Not usually a probelm if there was another drive ther, but my CD drive had
then become I: so it refused to install.

I temporarily changed my CD drive to J: and it installed perfectly.


Thanks for your reply Bob,


Chris

 

[chrismcb]

Hi!

I found out what the problem was and resolved it, sorry for not posting
sooner.

I originally had machine dual booting XP Pro on C: drive and XP 64bit on I:
drive until I had migrated everything over to 64 bit.

Once everything was installed and as I like it (including Office), I changed
the drive letter to C.

The Office installer first of all uses the registered %temp% folder for its
unpacking, however the actual .msp file tries to use the original install
locations temp folder.

Not usually a probelm if there was another drive ther, but my CD drive had
then become I: so it refused to install.

I temporarily changed my CD drive to J: and it installed perfectly.


Thanks for your reply Bob,


Chris

 

[chrismcb]

Hi!

I found out what the problem was and resolved it, sorry for not posting
sooner.

I originally had machine dual booting XP Pro on C: drive and XP 64bit on I:
drive until I had migrated everything over to 64 bit.

Once everything was installed and as I like it (including Office), I changed
the drive letter to C.

The Office installer first of all uses the registered %temp% folder for its
unpacking, however the actual .msp file tries to use the original install
locations temp folder.

Not usually a probelm if there was another drive ther, but my CD drive had
then become I: so it refused to install.

I temporarily changed my CD drive to J: and it installed perfectly.


Thanks for your reply Bob,


Chris