Office 2007 Cannot Save As

[BenRatty]

I have an office with 7 PC's and 7 users.

All the PC's are running Windows XP Pro SP2, similar spec, mix of brands.

The server is a domain controller wirh Windows 2003 Server Standard, MS
Exchange 2003 Standard.

All PC's have Office 2007 Professional Plus, OpenOffice, AutoCAD and
CorelDraw, CA ETrust AntiVirus installed.

All users have Full Access rights to the folders they are trying to save to.



Users A, B and C when trying to Save As in Office 2007 to a network location
get a message stating that the path\filename they are trying to save cannot
be found (only to network locations and only if the filename does not exist).
These users cannot Save As on any PC in the domain to the server or any other
server. Users D, E, F and G can use the Save As fine on some PC's 1, 2, 3 but
no-one can Save As in Office using PC's 4, 5, 6 and 7 except the local or
domain Administrator profile.



It is only Save As when Save As creates a new file with a new file name,
Save or Save As work to existing files and you can even right click in the
network location and select New the i.e. Microsoft Office Word Document, give
it a name and save to it no problem.



You can use any of the other programs on any PC using any user profile and
it works no problem, it is only Office 2007. Users can however Save As in any
Office 2007 program using the HTML format only, and this works. Users can
save the files locally and copy them to the network location without a
problem.



I have tried the following...



Re-creating the user profiles.

Installing all updates.

Removing recent updates (just incase an update is causing the problem)

Running full virus scans on all PC's

Enabling and disabling Offline folders/files

Giving users full access to network locations

Uninstalling and re-installing Office 2007

Saving to mapped drives and network paths

Running the Office 2007 diagnostics



None of these made any difference.



Help!

 

[JiminCT]

I am having the same problem with over 20 users in one of my offices. Strange
thing is another office in the same Domain on another subnet is not having
this problem. Same config as Ben Ratty down to AV and AutoCAD even. THIS IS
AN URGENT PROBLEM THAT NEEDS IMMEDIATE ATTENTION!!! Pleas help!

 

[Bob I]

This is a peer to peer user group, contact Microsoft tech support if you
have "URGENT" problems. The volunteers here are helpful, but demands are
generally ignored.

 

[JiminCT]

I understand that Bob. Thanks. My excitement is just due to extreme
frustration. My intent is to find out if my peers know of a solution, seeing
as Microsoft apparently doesn't yet.

 

[Bob I]

You mention same A-V? Does the still working group have the same A-V?

 

[BenRatty]

still working group??? What do you mean?

The AV is not the point, the point is that there appears to be a serious bug
in Office 2007 that Microsoft is not addressing. I placed this query in the
hope that someone here may have a fix or that it is not just my systems where
the problem is.

I would love to contact Microsoft Support for help, but I refuse to pay £200
to Microsoft so they can fix a bug in their software. It is Office 2007 and
only Office 2007 on my PC's where I have the problem.

 

[BenRatty]

I now have two PC's in my other domain who are having the problem, I have
checked all the Office Updates on PC's that are working against those that
dont and it does not seem to be an Office Update. I am checking all the
latest Windows XP updates today and then I will start on server updates.

I did try yesterday saving to a shared folder on another PC and not any
server, this works OK.

I have checked all my group policies, offline files, folder redirection etc.
I have even taken users out of any policy and also tried making them part of
the admin group. This makes no difference.

I have noticed you can go to the network location right click the select New

Microsoft Office Word Document and create a blank word file. I also noticed

that sometimes it lets me save as the first file I create then stops working.

It just seems like Office is trying to locate the file you are trying to
create when using Save As, and because the file doesn't exist it prevents you
saving.

I keep you up-to-date.

 

[Bob I]

What is the exact error message, word for word?

still working group??? What do you mean?

The AV is not the point, the point is that there appears to be a serious bug
in Office 2007 that Microsoft is not addressing. I placed this query in the
hope that someone here may have a fix or that it is not just my systems where
the problem is.

I would love to contact Microsoft Support for help, but I refuse to pay £200
to Microsoft so they can fix a bug in their software. It is Office 2007 and
only Office 2007 on my PC's where I have the problem.

:

 

[JiminCT]

Uninstalling the AV (etrust ITM in my office, another thread mentioned
bitdefender possibly causing the error) on my file servers fixed the problem.
Must either be a signature update to AV or a Microsoft update that is
interfering with AV.

While troubleshooting, I decided to restart all of the servers in the office
NOT effected by this problem thinking it may be an Active Directory issue
reaching accross the WAN causing them trouble. Grasping at straws at the
time. I had no pending Windows updates on these servers. After the restart,
both offices were getting this error message while doing Save As in Word &
Excel. "{path\filename saving as} cannot be found. Check your spelling, or
try a different path."

Remembering that Ben Ratty had the same AV I thought maybe that might be the
culprit. After uninstalling the AV, the error has gone away.

We are contacting CA to report this as well as Microsoft to hopefully get a
solution so we can reinstall the AV on the servers.

I'm curious to know if this helps you BenRatty.

 

[BenRatty]

\\servername\path\filename.ext cannot be found. Check your spelling, or try a
different path.

I have changed the servername, path and filename here to demonstrate.

This only happens when using Save As and a file with that name does not
exist, you can save locally and copy to that path, or you can locate the
share in exlporer right click and sleect New Microsoft Word Document. It will
let me save in HTML format, but I have tried all the other formats and they
don't work.

This is only a small setup 7 pc's and a domain controller acting as print
server and mail server, it does have a trust relationship over a site2site
VPN with another domain with 60 PC's in it. They all have a similar setup and
2 PC's in that domain are having this problem. Log into any PC as local admin
or domain admin and there is no problem.

I have tried moving users in and out of group policies which makes no
difference, event viewer reports no problems, I have tried making users
administrators. I have also cross checked all the Windows/Office updates on a
PC that does work against a one that is having this problem and all the
updates match. This only started happening last week, I have scanned for
virus, spyware etc. I have search MS and CA websites for known problems or
threats.

I have put Office 2003 back onto a PC that is having this problem and it
works fine, its just Office 2007.

 

[Bob I]

"JiminCT" says that removing "CA ETrust AntiVirus" cleared the problem
and that it look like an update from them is what causes the problem.
Please refer to his posting at 9:26.

 

[BenRatty]

Thanks for that, well spotted.

What version of ETrust are you using? I have some clients on 8.1 and they
dont have a problem, it is just when v8 gets the latest updates.

 

[BenRatty]

I have just spoken to CA tech support and this is the official fix to the
problem

Start the CA Etrust Agent
Goto ETrust Antivirus option
Goto Realtime Options
Then click the Advanced Tab
Uncheck Protect Network Drives
Apply the changes

I have tried this and it works

 

[Brandan]

Well done BenRatty

I had exactly the same problem and your info fixed it !

Well done and thanks for the post.

Brandan