Office 2007 Clean Install

[RDU]

I successfully uninstalled Office 2007 through A/R P as I was incurring
spurious issues that were all reported out. I had no issues with 2003 as I
never uninstalled it with the exception of a minor hiccup with mapi32.dll &
Outlook, which I resolved.

I then followed the steps listed in another post here regarding the use of
the Windows Install Clean Up tool, etc. I then further cleaned the registry
with Registry First Aid. The latter found loads of Office 12/2007 entries,
which were deleted.
After several reboots I tried a clean install of Office 2007. It continually
aborted with the same 'send an error message to Microsoft' whether in Safe
Mode or not.

Excuse my French, but am I SOL in installing Office 2007 clean?

 

[Bob Buckland ?:-\)]

Hi RDU,

FWIW, if the procedure you're referring to for removing Office 2007 is the one I think you're referring to one of the caveats is
that MS recommends against using 3rd party registry cleaners (and even one of its own at present <g>) as it can break things in odd
ways, including Windows itself).

It could be that there are still some GUID entries involved in the registry, but as a guess the MS Installer installation itself may
be either damaged or downgraded to an older version, although it could be something as simple as a full temporary files folder or
internet temporary files folder, or another app/utility running.

Are you installing from a CD or from the downloaded Office 2007? If you downloaded the Office 2007 Beta 2 file, did you first
extract the contents to a folder/CD?

Did you restart the PC before starting the 2007 installation?

Did you run each of the 2003 applications after 'fixing' that version?

Can you complete a repair/reinstall of Office 2003 successfully from Add/Remove Programs in the Windows control Panel?


If you use Start=>Run and type
%temp% {enter key}
and locate the recent Setup.exe(nnnnnn).log file does that log file give any more details/specifics on the problem?

==========
I successfully uninstalled Office 2007 through A/R P as I was incurring
spurious issues that were all reported out. I had no issues with 2003 as I
never uninstalled it with the exception of a minor hiccup with mapi32.dll &
Outlook, which I resolved.

I then followed the steps listed in another post here regarding the use of
the Windows Install Clean Up tool, etc. I then further cleaned the registry
with Registry First Aid. The latter found loads of Office 12/2007 entries,
which were deleted.
After several reboots I tried a clean install of Office 2007. It continually
aborted with the same 'send an error message to Microsoft' whether in Safe
Mode or not.

Excuse my French, but am I SOL in installing Office 2007 clean? >>

 

[RDU]

Hi Bob--

Thanks for the informative response.

See my replies to your comments/queries below in brackets.

Thanks.

--Randy

Hi RDU,

FWIW, if the procedure you're referring to for removing Office 2007 is the one I think you're referring to one of the caveats is
that MS recommends against using 3rd party registry cleaners (and even one of its own at present <g>) as it can break things in odd
ways, including Windows itself).

[Frankly I don't always abide by MS's guidance as many of their fixes don't
fully resolve the problem. Hence my use of RFA that found 100's of Office12
registry entries. But I'm also mindful that I'm dealing with a Beta product.]

It could be that there are still some GUID entries involved in the registry, but as a guess the MS Installer installation itself may
be either damaged or downgraded to an older version, although it could be something as simple as a full temporary files folder or
internet temporary files folder, or another app/utility running.

[Very true. I searched as best I could for 'rogue' entries in temp files,
etc. I saw one response here advising to reformat & reinstall Windows...a bit
out there if you ask me.]

Are you installing from a CD or from the downloaded Office 2007? If you downloaded the Office 2007 Beta 2 file, did you first
extract the contents to a folder/CD?

[My initial installation was direct from the downloaded OPPLUS-EN.EXE file
and installation proceeded without a hitch. I did try your suggestion of
extracting the files to a CD and encountered a bizarre (to me anyway) error
message: "The language of this installation package is not supported by your
system." This is a new one to me.]

Did you restart the PC before starting the 2007 installation?

[Yes. Even tried it from Safe Mode.]

Did you run each of the 2003 applications after 'fixing' that version?

[Yes. As I said in my original message, all 2003 components ran with no
problems with the exception of Outlook. I had a corrupted mapi32.dll file but
resolved the issue.]

Can you complete a repair/reinstall of Office 2003 successfully from Add/Remove Programs in the Windows control Panel?
[See above.]

If you use Start=>Run and type
%temp% {enter key}
and locate the recent Setup.exe(nnnnnn).log file does that log file give any more details/specifics on the problem?

[I haven't done this yet but will do so.]

 

[Bob Buckland ?:-\)]

Hi Randy,

I see from your other post that you found Ken's list of
0FF1CE registry keys to delete.

Glad to hear that worked for you and that you have the Office 2007 beta reinstalled.

Sorry I wasn't able to get back to you with those earlier. The heat here shutdown all of the computers for longer than the hour my
battery backup keeps them up and I lost all of the message windows I had open to reply on

=========
Hi Bob--

Thanks for the informative response.

See my replies to your comments/queries below in brackets.

Thanks.

--Randy >>
--
I hope this helped you,

Bob Buckland ?
MS Office system products MVP

LINKS to the 2007 Office System

1. Read about it, try it, or watch the movie
the 2007 Microsoft Office system info,
online Test Drive, or downloadable beta is at
http://microsoft.com/office/preview

2. Already have 2007 Office System Beta 2?
Send Microsoft your feedback (with pictures)
http://sas.office.microsoft.com/

3. Use the 2007 OfficeOnline website without Office2007

a. Install the ActiveX access control
http://office.microsoft.com/search/redir.aspx?AssetID=XT101650581033
b. then visit http://officebeta.iponet.net

 

[RDU]

Hi Bob--

That was a nice find!

No worries. Sorry to hear about your computer woes.

--Randy