Office 2007 Compatibility Pack

[Karen]

I have the Office Compatibility Pack installed on my PC with the service pack
as well. I am unable to open a docx document. I get the error: "This is a
pre-release version of the Compatibility Pack and can open Pre-release Office
2007 files only. Do you want to check for a newer version of the
Compatibility Pack?"

I click yes and am brought to the same release of the compatibility pack
that I already have. I'm running Office XP, SP3. How do I open these files
if Office 2007 is not available system wide?

 

[IanB]

Hey Karen,

I get exactly the same error - yet it used to work fine for me and this just
started to happen recently. I, too, am running Word XP SP3 but, as I write, I
note that in the Custom Microsoft Upgrade option there is listed a Service
Pack for the file converters, so maybe this will fix the problem!

 

[IanB]

However, I've just installed this service pack and it's made no difference,
so this question remains unanswered, I'm afraid! Can anyone offer us some
assistance?