Hi Matt,
Have you had the chance to send me the file?
Regards,
Daisy Cao
Microsoft Online Support
Microsoft Global Technical Support Center
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--------------------
| X-Tomcat-ID: 55008218
| References: <
[email protected]>
<
[email protected]>
<
[email protected]>
<
[email protected]>
<
[email protected]>
<
[email protected]>
<
[email protected]>
<qWfy5Dw#
[email protected]>
<
[email protected]>
<
[email protected]>
<
[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain
| Content-Transfer-Encoding: 7bit
| From: (e-mail address removed) ("Daisy Cao [MSFT]")
| Organization: Microsoft
| Date: Fri, 10 Jul 2009 10:04:51 GMT
| Subject: RE: Office 2007 documents slow to open - updated
| X-Tomcat-NG: microsoft.public.office.misc
| Message-ID: <
[email protected]>
| Newsgroups: microsoft.public.office.misc
| Lines: 399
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:71284
| NNTP-Posting-Host: tk2tomimport1.phx.gbl 10.230.18.247
|
|
| Hi Matt,
|
| I created a file called "this is a test file.xlsx", it opens immediately
| without any error.
|
| I would double confirm if this issue occurs in Windows clean boot? Please
| also test the issue with Word 2007 and let us know the result.
|
| I have searched our internal database but cannot find any information to
| this strange issue, you may send me your test file "This is a test.xlsx",
I
| will check if it takes specific formatting to cause the issue.
|
| You can send me the file at (e-mail address removed).
|
| Also, if you have any update of the issue, don't hesitate to post back
| here, we can discuss together.
|
| Regards,
|
| Daisy Cao
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| ====================================================
| When responding to posts, please "Reply to Group" via your newsreader so
| that others may learn and benefit from your issue.
| ====================================================
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
| --------------------
| | Thread-Topic: Office 2007 documents slow to open - updated
| | thread-index: Acn/te7IhbkupJYfSxaiQx8iQjaoBg==
| | X-WBNR-Posting-Host: 212.169.16.94
| | From: =?Utf-8?B?TWF0dHBz?= <
[email protected]>
| | References: <
[email protected]>
| <
[email protected]>
| <
[email protected]>
| <
[email protected]>
| <
[email protected]>
| <
[email protected]>
| <
[email protected]>
| <qWfy5Dw#
[email protected]>
| <
[email protected]>
| <
[email protected]>
| | Subject: RE: Office 2007 documents slow to open - updated
| | Date: Wed, 8 Jul 2009 03:22:01 -0700
| | Lines: 326
| | Message-ID: <
[email protected]>
| | MIME-Version: 1.0
| | Content-Type: text/plain;
| | charset="Utf-8"
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| | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.3168
| | Newsgroups: microsoft.public.office.misc
| | Path: TK2MSFTNGHUB02.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:71161
| | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| | X-Tomcat-NG: microsoft.public.office.misc
| |
| | Hi Daisy,
| |
| | Thanks for all your help. This one is not over unfortunately. Once I
had
| | tracked the problem to McAfee I contact McAfee support and arranged a
| WebEx
| | session. When I tried to show the support guys the problem it wouldn't
| play
| | ball and the documents opened within seconds! I'll have to wait for it
to
| | resurface try again. One thing that I have noticed is that I am unable
to
| | remove the "use DDE" option in the file types. I deselect it close the
| dialog
| | and go back in to confirm and it is re-enabled.
| | Now if I try and open an Excel attachment/file with spaces in the
| filename I
| | get error messages saying it can't open the file. For example, if I try
| and
| | open a file with the name "This is a test.xlsx", I get error messages:
| |
| | Can't open "This.xlsx"
| | Can't open "Is.xlsx"
| | Can't open "A.xlsx"
| | "Can't open Test.xlsx"
| |
| | Then the file opens.
| |
| | Matt
| |
| |
| | ""Daisy Cao [MSFT]"" wrote:
| |
| | >
| | > Hi Matt,
| | >
| | > Thank you for your time and effort on the issue, I understand you
| performed
| | > further tests and narrow down the issue is related to McAfee and the
| space
| | > in the file title. You will contact McAfee for further information
and
| | > update here.
| | >
| | > If McAfee need to know anything about Office, feel free to let me
know,
| I
| | > will try to provide relevant information to helps us move on.
| | >
| | > Regards,
| | >
| | > Daisy Cao
| | >
| | > Microsoft Online Support
| | > Microsoft Global Technical Support Center
| | >
| | > ====================================================
| | > When responding to posts, please "Reply to Group" via your newsreader
| so
| | > that others may learn and benefit from your issue.
| | > ====================================================
| | > This posting is provided "AS IS" with no warranties, and confers no
| rights.
| | >
| | > --------------------
| | > | Thread-Topic: Office 2007 documents slow to open - updated
| | > | thread-index: Acn+8Rieju4glQEzT+C+6eVyzZuGJQ==
| | > | X-WBNR-Posting-Host: 212.169.16.94
| | > | From: =?Utf-8?B?TWF0dHBz?= <
[email protected]>
| | > | References: <
[email protected]>
| | > <
[email protected]>
| | > <
[email protected]>
| | > <
[email protected]>
| | > <
[email protected]>
| | > <
[email protected]>
| | > <
[email protected]>
| | > <qWfy5Dw#
[email protected]>
| | > | Subject: RE: Office 2007 documents slow to open - updated
| | > | Date: Tue, 7 Jul 2009 03:53:01 -0700
| | > | Lines: 314
| | > | Message-ID: <
[email protected]>
| | > | MIME-Version: 1.0
| | > | Content-Type: text/plain;
| | > | charset="Utf-8"
| | > | Content-Transfer-Encoding: 7bit
| | > | X-Newsreader: Microsoft CDO for Windows 2000
| | > | Content-Class: urn:content-classes:message
| | > | Importance: normal
| | > | Priority: normal
| | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.3168
| | > | Newsgroups: microsoft.public.office.misc
| | > | Path: TK2MSFTNGHUB02.phx.gbl
| | > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:71111
| | > | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| | > | X-Tomcat-NG: microsoft.public.office.misc
| | > |
| | > | Hi Daisy,
| | > |
| | > | I think I have managed to get some stable results. With all non MS
| | > services
| | > | the XL document loads at a speed expected, however if the file name
| is
| | > has
| | > | spaces in it XL throws an error message saying it can't locate the
| | > filename
| | > | parts within the spaces - but still loads the file.
| | > |
| | > | If I start the McAfee services and reboot the stall problem is back.
| | > |
| | > | I am now going to take this up with McAfee and will keep you posted.
| | > |
| | > | ""Daisy Cao [MSFT]"" wrote:
| | > |
| | > | >
| | > | > Hello Matt,
| | > | >
| | > | > Do you see my post? If there anything else we can do for you?
| | > | >
| | > | > Regards,
| | > | >
| | > | > Daisy Cao
| | > | >
| | > | > Microsoft Online Support
| | > | > Microsoft Global Technical Support Center
| | > | >
| | > | > ====================================================
| | > | > When responding to posts, please "Reply to Group" via your
| newsreader
| | > so
| | > | > that others may learn and benefit from your issue.
| | > | > ====================================================
| | > | > This posting is provided "AS IS" with no warranties, and confers
no
| | > rights.
| | > | >
| | > | > --------------------
| | > | > | X-Tomcat-ID: 44604364
| | > | > | References:
<
[email protected]>
| | > | > <
[email protected]>
| | > | > <
[email protected]>
| | > | > <
[email protected]>
| | > | > <
[email protected]>
| | > | > <
[email protected]>
| | > | > | MIME-Version: 1.0
| | > | > | Content-Type: text/plain
| | > | > | Content-Transfer-Encoding: 7bit
| | > | > | From: (e-mail address removed) ("Daisy Cao [MSFT]")
| | > | > | Organization: Microsoft
| | > | > | Date: Fri, 26 Jun 2009 09:53:32 GMT
| | > | > | Subject: RE: Office 2007 documents slow to open - updated
| | > | > | X-Tomcat-NG: microsoft.public.office.misc
| | > | > | Message-ID: <
[email protected]>
| | > | > | Newsgroups: microsoft.public.office.misc
| | > | > | Lines: 261
| | > | > | Path: TK2MSFTNGHUB02.phx.gbl
| | > | > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:70574
| | > | > | NNTP-Posting-Host: tk2tomimport1.phx.gbl 10.230.18.247
| | > | > |
| | > | > |
| | > | > | Hi Matt,
| | > | > |
| | > | > | When we start Windows without third party applications, we are
in
| | > clean
| | > | > | boot environment, however, if you manually open third party
| software,
| | > it
| | > | > is
| | > | > | not a clean boot environment then.
| | > | > |
| | > | > | Therefore, we need to check if Office application works when we
| just
| | > | > | booting the computer to clean boot? If so, manually open the
| third
| | > party
| | > | > | software one by one, and test the Office application every
time,
| we
| | > can
| | > | > | then find the problematic third party software which affects
| Office
| | > | > | programs performance.
| | > | > |
| | > | > | Also, start word in safe mode, open Word file from Office
button
| >
| | > open,
| | > | > | could we open the file faster the first time?
| | > | > |
| | > | > | Please also confirm this question:
| | > | > |
| | > | > | 1. Does the issue occur on all files or only on specific files?
| | > | > |
| | > | > | Thank you. We are looking forward to hearing from you.
| | > | > |
| | > | > | Regards,
| | > | > |
| | > | > | Daisy Cao
| | > | > |
| | > | > | Microsoft Online Support
| | > | > | Microsoft Global Technical Support Center
| | > | > |
| | > | > | ====================================================
| | > | > | When responding to posts, please "Reply to Group" via your
| newsreader
| | > so
| | > | > | that others may learn and benefit from your issue.
| | > | > | ====================================================
| | > | > | This posting is provided "AS IS" with no warranties, and
confers
| no
| | > | > rights.
| | > | > |
| | > | > |
| | > | > | --------------------
| | > | > | | Thread-Topic: Office 2007 documents slow to open - updated
| | > | > | | thread-index: Acn1nqItAU3WxhmWR32E42ubztdHqg==
| | > | > | | X-WBNR-Posting-Host: 212.169.16.94
| | > | > | | From: =?Utf-8?B?TWF0dHBz?= <
[email protected]>
| | > | > | | References:
| <
[email protected]>
| | > | > | <
[email protected]>
| | > | > | <
[email protected]>
| | > | > | <
[email protected]>
| | > | > | <
[email protected]>
| | > | > | | Subject: RE: Office 2007 documents slow to open - updated
| | > | > | | Date: Thu, 25 Jun 2009 07:10:03 -0700
| | > | > | | Lines: 211
| | > | > | | Message-ID:
<
[email protected]>
| | > | > | | MIME-Version: 1.0
| | > | > | | Content-Type: text/plain;
| | > | > | | charset="Utf-8"
| | > | > | | Content-Transfer-Encoding: 7bit
| | > | > | | X-Newsreader: Microsoft CDO for Windows 2000
| | > | > | | Content-Class: urn:content-classes:message
| | > | > | | Importance: normal
| | > | > | | Priority: normal
| | > | > | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.3168
| | > | > | | Newsgroups: microsoft.public.office.misc
| | > | > | | Path: TK2MSFTNGHUB02.phx.gbl
| | > | > | | Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.office.misc:70540
| | > | > | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| | > | > | | X-Tomcat-NG: microsoft.public.office.misc
| | > | > | |
| | > | > | | Daisy,
| | > | > | |
| | > | > | | The problem has occured in a clean boot environment - just
not
| | > | > everytime.
| | > | > | I
| | > | > | | have tried removing the DDE option but as soon as I close the
| | > window
| | > | > and
| | > | > | go
| | > | > | | back in to check, DDE has been selected automatically - I
can't
| | > turn it
| | > | > | off.
| | > | > | |
| | > | > | | ""Daisy Cao [MSFT]"" wrote:
| | > | > | |
| | > | > | | >
| | > | > | | > Hello Matt,
| | > | > | | >
| | > | > | | > Thank you for updating the post. I understand the issue
| appears
| | > | > | randomly in
| | > | > | | > clean boot environment.
| | > | > | | >
| | > | > | | > Matt, performing clean boot environment is to prevent any
| | > unnecessary
| | > | > | | > application starting when windows is booting. Please let us
| know
| | > if
| | > | > the
| | > | > | | > issue occurs when we just start Windows in clean boot?
| | > | > | | >
| | > | > | | > In clean boot, we can still start applications manually,
| please
| | > | > monitor
| | > | > | | > when the issue happens, it may be a third party software
| cannot
| | > | > coexist
| | > | > | | > with Office applications.
| | > | > | | >
| | > | > | | > Meanwhile, please narrow down the problem with following
| steps:
| | > | > | | >
| | > | > | | > 1. Does the issue occur on all files or only on specific
| files?
| | > | > | | >
| | > | > | | > 2. Have you tried DDE solution in another post?
| | > | > | | >
| | > | > | | > 3. You may also run Word, Excel in safe mode to test the
| issue.
| | > | > | | >
| | > | > | | > Winword /a
| | > | > | | >
| | > | > | | > Excel /safe
| | > | > | | >
| | > | > | | > I am looking forward to your reply.
| | > | > | | >
| | > | > | | > Note, if you cannot find the thread sometimes, you can
| contact me
| | > | > | directly
| | > | > | | > at my account (e-mail address removed). Hope we can make some
| | > progress
| | > | > | soon.
| | > | > | | >
| | > | > | | > Regards,
| | > | > | | >
| | > | > | | > Daisy Cao
| | > | > | | >
| | > | > | | > Microsoft Online Support
| | > | > | | > Microsoft Global Technical Support Center
| | > | > | | >
| | > | > | | > ====================================================
| | > | > | | > When responding to posts, please "Reply to Group" via your
| | > newsreader
| | > | > | so
| | > | > | | > that others may learn and benefit from your issue.
| | > | > | | > ====================================================
| | > | > | | > This posting is provided "AS IS" with no warranties, and
| confers
| | > no
| | > | > | rights.
| | > | > | | >
| | > | > | | > --------------------
| | > | > | | > | Thread-Topic: Office 2007 documents slow to open - updated
| | > | > | | > | thread-index: Acn05CGxFW36kvq8ROSlgXEwbq+IeA==
| | > | > | | > | X-WBNR-Posting-Host: 212.169.16.94
| | > | > | | > | From: =?Utf-8?B?TWF0dHBz?=
<
[email protected]>
| | > | > | | > | References:
| | > <
[email protected]>
| | > | > | | > <
[email protected]>
| | > | > | | > <
[email protected]>
| | > | > | | > | Subject: RE: Office 2007 documents slow to open - updated
| | > | > | | > | Date: Wed, 24 Jun 2009 08:55:01 -0700
| | > | > | | > | Lines: 116
| | > | > | | > | Message-ID:
| <
[email protected]>
| | > | > | | > | MIME-Version: 1.0
| | > | > | | > | Content-Type: text/plain;
| | > | > | | > | charset="Utf-8"
| | > | > | | > | Content-Transfer-Encoding: 7bit
| | > | > | | > | X-Newsreader: Microsoft CDO for Windows 2000
| | > | > | | > | Content-Class: urn:content-classes:message
| | > | > | | > | Importance: normal
| | > | > | | > | Priority: normal
| | > | > | | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.3168
| | > | > | | > | Newsgroups: microsoft.public.office.misc
| | > | > | | > | Path: TK2MSFTNGHUB02.phx.gbl
| | > | > | | > | Xref: TK2MSFTNGHUB02.phx.gbl
| microsoft.public.office.misc:70493
| | > | > | | > | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| | > | > | | > | X-Tomcat-NG: microsoft.public.office.misc
| | > | > | | > |
| | > | > | | > | Thanks Daisy,
| | > | > | | > |
| | > | > | | > | I tried a clean boot but couldn't narrow it down as
| sometimes
| | > the
| | > | > | error
| | > | > | | > | occured, sometimes it didn't. I could find a common
thread.
| | > | > | | > |
| | > | > | | > | Matt
| | > | > | | > |
| | > | > | | > | ""Daisy Cao [MSFT]"" wrote:
| | > | > | | > |
| | > | > | | > | >
| | > | > | | > | > Hi Matt,
| |
|
|
