Office 2007 does not connect to internet

[Bill C]

I just upgraded from Office 2000 to Office 2007. All of the programs,
Outlook, Word, Xcel, etc open correctly. However, when I click the Help
button, the Help Screen tells me that I am offline. Outlook will not check
email also. If I boot the computer in safe mode with network support, the
Help will go online, and Outlook will check email. I am running XP Pro. Any
help will be appreciated.

 

[Bob Buckland ?:-\)]

Hi Bill,

On the bottom right corner of the Help screen in Office 2007 apps can you click the Offline status button and change the choice from
- Show content only from this computer
to
- Show content from Office Online?

====================
I just upgraded from Office 2000 to Office 2007. All of the programs,
Outlook, Word, Xcel, etc open correctly. However, when I click the Help
button, the Help Screen tells me that I am offline. Outlook will not check
email also. If I boot the computer in safe mode with network support, the
Help will go online, and Outlook will check email. I am running XP Pro. Any
help will be appreciated.<<
--

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

 

[Bill C]

Hi Bill,

On the bottom right corner of the Help screen in Office 2007 apps can you click the Offline status button and change the choice from
- Show content only from this computer
to
- Show content from Office Online?

====================
I just upgraded from Office 2000 to Office 2007. All of the programs,
Outlook, Word, Xcel, etc open correctly. However, when I click the Help
button, the Help Screen tells me that I am offline. Outlook will not check
email also. If I boot the computer in safe mode with network support, the
Help will go online, and Outlook will check email. I am running XP Pro. Any
help will be appreciated.<<
--

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

Bob,
Thanks for the reply! When I click the "Show content from Office Online", I
get the same offline message and the check mark goes back to "Show content
only from this computer"

 

[Bill C]

I am not sure how this forum works. I think I replied, but i am not sure. I
tried checking "Show content only from this computer", but it always reverts
back to "Show content only from this computer" and still says "Offline"

 

[Bill C]

Thanks again for the reply Bob. Are you talking about using Regedit? If so,
I couldn't find those particular keys.

 

[Bob I]

In Word, upper left corner= Office Button.

Thanks again for the reply Bob. Are you talking about using Regedit? If so,
I couldn't find those particular keys.

:

 

[Bob Buckland ?:-\)]

Hi Bill,

Assuming this isn't a work computer where they've blocked that feature, or a user account that can't write to the registry, you may
want to try

Office Button=>Word Options=>Trust Center=>Trust Center Settings
Privacy Options

although a reflection of the help setting, it may make a difference.

==========
I am not sure how this forum works. I think I replied, but i am not sure. I
tried checking "Show content only from this computer", but it always reverts
back to "Show content only from this computer" and still says "Offline" >>
--

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

 

[Bill C]

Bob, thanks for hanging in there with me. The trust center options were set
correctly to search the internet.

 

[Bob Buckland ?:-\)]

Hi Bill,

You may want to check the settings for your firewall to see if CLView.exe (the Office 2007 help viewer app) is being allowed
through.

===========
Bob, thanks for hanging in there with me. The trust center options were set
correctly to search the internet. <<
--

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

 

[Bill C]

Bob,

Thanks for all the suggestions. I finally figured out what was causing my
problem. I had removed Norton Internet Security using the Control Panel, Add
Remove Programs prior to intalling Office 2007. This does not completely
remove the program. I found and used the Norton Removal Tool and everything
works as expected now.

Once againg, thank you for your time and effort.

-Bill C