Office 2007 Enterprise applications not starting anymore

D

Daniel Hilgarth

Hello,

my Office 2007 Enterprise applications are not starting anymore.
Excel says:
---------------------------
Microsoft Excel
---------------------------
Not enough memory to run Microsoft Office Excel. Please close other
applications and try again.
---------------------------
OK
---------------------------
Word says:
---------------------------
Microsoft Office Word 12.0
---------------------------
There is not enough memory or disk space to run Word.
---------------------------
OK
---------------------------
Outlook says:
---------------------------
Microsoft Office Outlook
---------------------------
Cannot start Microsoft Office Outlook. Cannot initialize Microsoft Office
shared utilities. Restart your computer or reinstall Microsoft Office Outlook.
---------------------------
OK
---------------------------


Sure enough, I have enough memory and disk space:
1.3 GB free physical memory
86 GB free disk space
I tried an uninstall and thereafter a new install: didn't help.
Please advise
 
D

Daniel Hilgarth

Nothing is sucking up any resources. As I wrote: I got 1.3 GB of free
physical memory! Virtual memory is even about 3.5 GB free.
And of course it does not run correctly after a reboot. Not even after a
reinstallation!

Echo S said:
It may be that other things running in the background are sucking up
resources. Have you rebooted? Do your apps run right after you reboot?

--
Echo S [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html
PPTLive! Oct 28-31, New Orleans http://www.pptlive.com

Daniel Hilgarth said:
Hello,

my Office 2007 Enterprise applications are not starting anymore.
Excel says:
---------------------------
Microsoft Excel
---------------------------
Not enough memory to run Microsoft Office Excel. Please close other
applications and try again.
---------------------------
OK
---------------------------
Word says:
---------------------------
Microsoft Office Word 12.0
---------------------------
There is not enough memory or disk space to run Word.
---------------------------
OK
---------------------------
Outlook says:
---------------------------
Microsoft Office Outlook
---------------------------
Cannot start Microsoft Office Outlook. Cannot initialize Microsoft Office
shared utilities. Restart your computer or reinstall Microsoft Office
Outlook.
---------------------------
OK
---------------------------


Sure enough, I have enough memory and disk space:
1.3 GB free physical memory
86 GB free disk space
I tried an uninstall and thereafter a new install: didn't help.
Please advise
Click to expand...
Click to expand...
 
H

Herb Tyson [MVP]

If you create a new user profile... does Office function okay for the "new"
user?
 
H

Herb Tyson [MVP]

Yes. The problem description sounds like your Windows User profile
information might have been corrupted. A way to see if it's this
information as opposed to an installation issue is to create a new user
profile and see if the problem still exists.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com
 
E

Echo S

Stuff running in the background can conflict with various programs. That's
kind of where I was going, but I didn't explain well.

If Herb's suggestion (which seems like a pretty likely one to me) doesn't
work, you might try going into msconfig and turning off stuff that runs on
startup. Then reboot and try your Office apps again. If they run properly,
you can go back into msconfig and turn things back on one at a time until
you isolate the problem.

I wonder also if it could be an issue with any utilities that have plug-ins
to Office apps. Adobe Acrobat would be one such add-in that comes to mind.
Then there are various translation utilities and things like that. And the
Outlook error message about "cannot initialize shared utilities" might point
in that direction.

Also, just so you know, even though you get an error that references memory,
it isn't necessarily an issue about having "this much free physical memory"
or not. For example, PowerPoint used to give an "out of memory" error
message when you'd open Org Chart objects if you had too many fonts loaded
on your system. In some weird way, PPT / Org Chart thought it was out of
memory, but the fact is, the system memory was fine and there was plenty of
it.

--
Echo S [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html
PPTLive! Oct 28-31, New Orleans http://www.pptlive.com

Daniel Hilgarth said:
Nothing is sucking up any resources. As I wrote: I got 1.3 GB of free
physical memory! Virtual memory is even about 3.5 GB free.
And of course it does not run correctly after a reboot. Not even after a
reinstallation!

Echo S said:
It may be that other things running in the background are sucking up
resources. Have you rebooted? Do your apps run right after you reboot?

--
Echo S [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html
PPTLive! Oct 28-31, New Orleans http://www.pptlive.com

Daniel Hilgarth said:
Hello,

my Office 2007 Enterprise applications are not starting anymore.
Excel says:
---------------------------
Microsoft Excel
---------------------------
Not enough memory to run Microsoft Office Excel. Please close other
applications and try again.
---------------------------
OK
---------------------------
Word says:
---------------------------
Microsoft Office Word 12.0
---------------------------
There is not enough memory or disk space to run Word.
---------------------------
OK
---------------------------
Outlook says:
---------------------------
Microsoft Office Outlook
---------------------------
Cannot start Microsoft Office Outlook. Cannot initialize Microsoft
Office
shared utilities. Restart your computer or reinstall Microsoft Office
Outlook.
---------------------------
OK
---------------------------


Sure enough, I have enough memory and disk space:
1.3 GB free physical memory
86 GB free disk space
I tried an uninstall and thereafter a new install: didn't help.
Please advise
Click to expand...
Click to expand...
Click to expand...
 
E

Echo S

You know, since you're working with an Enterprise edition, I wonder if this
is a network installation. Also, have you checked with your IT guys about
this? It may be worth a call to Microsoft if our suggesions don't resolve
it.

--
Echo S [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html
PPTLive! Oct 28-31, New Orleans http://www.pptlive.com

Echo S said:
Stuff running in the background can conflict with various programs. That's
kind of where I was going, but I didn't explain well.

If Herb's suggestion (which seems like a pretty likely one to me) doesn't
work, you might try going into msconfig and turning off stuff that runs on
startup. Then reboot and try your Office apps again. If they run properly,
you can go back into msconfig and turn things back on one at a time until
you isolate the problem.

I wonder also if it could be an issue with any utilities that have
plug-ins to Office apps. Adobe Acrobat would be one such add-in that comes
to mind. Then there are various translation utilities and things like
that. And the Outlook error message about "cannot initialize shared
utilities" might point in that direction.

Also, just so you know, even though you get an error that references
memory, it isn't necessarily an issue about having "this much free
physical memory" or not. For example, PowerPoint used to give an "out of
memory" error message when you'd open Org Chart objects if you had too
many fonts loaded on your system. In some weird way, PPT / Org Chart
thought it was out of memory, but the fact is, the system memory was fine
and there was plenty of it.

--
Echo S [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html
PPTLive! Oct 28-31, New Orleans http://www.pptlive.com

Daniel Hilgarth said:
Nothing is sucking up any resources. As I wrote: I got 1.3 GB of free
physical memory! Virtual memory is even about 3.5 GB free.
And of course it does not run correctly after a reboot. Not even after a
reinstallation!

Echo S said:
It may be that other things running in the background are sucking up
resources. Have you rebooted? Do your apps run right after you reboot?

--
Echo S [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html
PPTLive! Oct 28-31, New Orleans http://www.pptlive.com

message Hello,

my Office 2007 Enterprise applications are not starting anymore.
Excel says:
---------------------------
Microsoft Excel
---------------------------
Not enough memory to run Microsoft Office Excel. Please close other
applications and try again.
---------------------------
OK
---------------------------
Word says:
---------------------------
Microsoft Office Word 12.0
---------------------------
There is not enough memory or disk space to run Word.
---------------------------
OK
---------------------------
Outlook says:
---------------------------
Microsoft Office Outlook
---------------------------
Cannot start Microsoft Office Outlook. Cannot initialize Microsoft
Office
shared utilities. Restart your computer or reinstall Microsoft Office
Outlook.
---------------------------
OK
---------------------------


Sure enough, I have enough memory and disk space:
1.3 GB free physical memory
86 GB free disk space
I tried an uninstall and thereafter a new install: didn't help.
Please advise
Click to expand...
Click to expand...
Click to expand...
 
H

Harlan Grove

Echo S said:
You know, since you're working with an Enterprise edition, I wonder if
this is a network installation. Also, have you checked with your IT guys
about this? It may be worth a call to Microsoft if our suggesions don't
resolve it.
Click to expand...
....

Does Microsoft provide telephone support for Office Enterprise or does its
price contemplate that end users would have to seek help from their own
company's IT department?
 
P

Peter Foldes

Support for Enterprise from MS has to be done by the Volume license holder of that Office 2007 Enterprise.They have the info and the only capability of contacting MS for issues with that version. Contact the IT department from where you purchased your version of Office Enterprise 2007
 
E

Echo S

Harlan Grove said:
...

Does Microsoft provide telephone support for Office Enterprise or does its
price contemplate that end users would have to seek help from their own
company's IT department?
Click to expand...

Enterprise is a volume license key, and the volume license holder is
supposed to provide the support. The IT guys may need to call MS....

--
Echo S [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html
PPTLive! Oct 28-31, New Orleans http://www.pptlive.com
 
D

Daniel Hilgarth

Hi,

please excuse my late answer, I didn't receive any further notice of any
replies...
If I choose Run as... on Excel.exe and select another user (my local admin
instead of the domain user I am logged in with) Excel starts up fine. So it
really seems to be a Problem with the user account.
I will continue with Herb.
Nevertheless, thanks for your input so far!

Kind regards,
Daniel

Echo S said:
Harlan Grove said:
...

Does Microsoft provide telephone support for Office Enterprise or does its
price contemplate that end users would have to seek help from their own
company's IT department?
Click to expand...

Enterprise is a volume license key, and the volume license holder is
supposed to provide the support. The IT guys may need to call MS....

--
Echo S [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html
PPTLive! Oct 28-31, New Orleans http://www.pptlive.com
Click to expand...
 
D

Daniel Hilgarth

Hi Herb,

even choosing Run as... on Excel.exe and selecting an existing user (local
admin instead of the domain user I am currently logged in) is enough to start
Excel. So: How to fix my user profile?

Kind regards,
Daniel
 
H

Herb Tyson [MVP]

Hi, Daniel,

I know of no way to _fix_ a damaged Windows user profile. The only "cure"
I've seen or used was to create a new profile, and abandon the old one. In
Control Panel - User Accounts, create a new user profile and log into
Windows using that profile. If the problem does not occur, then [I would]
start customizing the new profile and use it rather than the old one. You
will likely need to copy documents/pictures/etc from the old to the new, but
I would avoid trying to copy any Office settings from the old to the new.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com
 
D

Daniel Hilgarth

Hi Herb,

hm, that is bad news... It is a well used domain user, with every option set
to my liking... Actually, I don't want to do all these settings again...
You knew about this problem with the user profile, so it seems to me, you
are a bit more into it, than I am: Can the problem be located a bit mor
precisly than only "user profile"?

Kind regards,
Daniel

Herb Tyson said:
Hi, Daniel,

I know of no way to _fix_ a damaged Windows user profile. The only "cure"
I've seen or used was to create a new profile, and abandon the old one. In
Control Panel - User Accounts, create a new user profile and log into
Windows using that profile. If the problem does not occur, then [I would]
start customizing the new profile and use it rather than the old one. You
will likely need to copy documents/pictures/etc from the old to the new, but
I would avoid trying to copy any Office settings from the old to the new.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


Daniel Hilgarth said:
Hi Herb,

can you please tell me, how to fix the userprofile?
Click to expand...
Click to expand...
 
H

Herb Tyson [MVP]

I've tried to "repair" a damaged profile in the past by selectively copying
parts of a working profile to a damaged one. I've also tried the reverse, to
try to determine which part of the profile is broken.

I've been really successful in breaking a working profile... but I've never
succeed in fixing a broken one... despite many hours of [as it turned out]
wasted time. ;-)

I'm not saying it can't be done... I'm just saying that I've never
succeeded.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


Daniel Hilgarth said:
Hi Herb,

hm, that is bad news... It is a well used domain user, with every option
set
to my liking... Actually, I don't want to do all these settings again...
You knew about this problem with the user profile, so it seems to me, you
are a bit more into it, than I am: Can the problem be located a bit mor
precisly than only "user profile"?

Kind regards,
Daniel

Herb Tyson said:
Hi, Daniel,

I know of no way to _fix_ a damaged Windows user profile. The only "cure"
I've seen or used was to create a new profile, and abandon the old one.
In
Control Panel - User Accounts, create a new user profile and log into
Windows using that profile. If the problem does not occur, then [I would]
start customizing the new profile and use it rather than the old one. You
will likely need to copy documents/pictures/etc from the old to the new,
but
I would avoid trying to copy any Office settings from the old to the new.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


Daniel Hilgarth said:
Hi Herb,

can you please tell me, how to fix the userprofile?

:

Yes. The problem description sounds like your Windows User profile
information might have been corrupted. A way to see if it's this
information as opposed to an installation issue is to create a new
user
profile and see if the problem still exists.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


message Do you mean a new windows user profile?

:

If you create a new user profile... does Office function okay for
the
"new"
user?

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


in
message Hello,

my Office 2007 Enterprise applications are not starting anymore.
Excel says:
---------------------------
Microsoft Excel
---------------------------
Not enough memory to run Microsoft Office Excel. Please close
other
applications and try again.
---------------------------
OK
---------------------------
Word says:
---------------------------
Microsoft Office Word 12.0
---------------------------
There is not enough memory or disk space to run Word.
---------------------------
OK
---------------------------
Outlook says:
---------------------------
Microsoft Office Outlook
---------------------------
Cannot start Microsoft Office Outlook. Cannot initialize
Microsoft
Office
shared utilities. Restart your computer or reinstall Microsoft
Office
Outlook.
---------------------------
OK
---------------------------


Sure enough, I have enough memory and disk space:
1.3 GB free physical memory
86 GB free disk space
I tried an uninstall and thereafter a new install: didn't help.
Please advise
Click to expand...
Click to expand...
Click to expand...
 
D

Daniel Hilgarth

Hi Herb,

thanks for you answer - although I don't like the bottom line of it...
Maybe I will try to contact MS support, if I find the time...

Kind regards,
Daniel

Herb Tyson said:
I've tried to "repair" a damaged profile in the past by selectively copying
parts of a working profile to a damaged one. I've also tried the reverse, to
try to determine which part of the profile is broken.

I've been really successful in breaking a working profile... but I've never
succeed in fixing a broken one... despite many hours of [as it turned out]
wasted time. ;-)

I'm not saying it can't be done... I'm just saying that I've never
succeeded.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


Daniel Hilgarth said:
Hi Herb,

hm, that is bad news... It is a well used domain user, with every option
set
to my liking... Actually, I don't want to do all these settings again...
You knew about this problem with the user profile, so it seems to me, you
are a bit more into it, than I am: Can the problem be located a bit mor
precisly than only "user profile"?

Kind regards,
Daniel

Herb Tyson said:
Hi, Daniel,

I know of no way to _fix_ a damaged Windows user profile. The only "cure"
I've seen or used was to create a new profile, and abandon the old one.
In
Control Panel - User Accounts, create a new user profile and log into
Windows using that profile. If the problem does not occur, then [I would]
start customizing the new profile and use it rather than the old one. You
will likely need to copy documents/pictures/etc from the old to the new,
but
I would avoid trying to copy any Office settings from the old to the new.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


message Hi Herb,

can you please tell me, how to fix the userprofile?

:

Yes. The problem description sounds like your Windows User profile
information might have been corrupted. A way to see if it's this
information as opposed to an installation issue is to create a new
user
profile and see if the problem still exists.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


message Do you mean a new windows user profile?

:

If you create a new user profile... does Office function okay for
the
"new"
user?

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


in
message Hello,

my Office 2007 Enterprise applications are not starting anymore.
Excel says:
---------------------------
Microsoft Excel
---------------------------
Not enough memory to run Microsoft Office Excel. Please close
other
applications and try again.
---------------------------
OK
---------------------------
Word says:
---------------------------
Microsoft Office Word 12.0
---------------------------
There is not enough memory or disk space to run Word.
---------------------------
OK
---------------------------
Outlook says:
---------------------------
Microsoft Office Outlook
---------------------------
Cannot start Microsoft Office Outlook. Cannot initialize
Microsoft
Office
shared utilities. Restart your computer or reinstall Microsoft
Office
Outlook.
---------------------------
OK
---------------------------


Sure enough, I have enough memory and disk space:
1.3 GB free physical memory
86 GB free disk space
I tried an uninstall and thereafter a new install: didn't help.
Please advise
Click to expand...
Click to expand...
Click to expand...
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Similar Threads

Security Update for Microsoft Office 2007 suites (KB2687499) will not install. 0
Office 2007 re-installation 4
"Not enough memory to run Microsoft Office..." 4
Can't Open Office Word 2007 2
Unable to Open MS Office 1
not enough memory to change office assistant in office 03 11
Office Enterprise 2007 2
Office 2007 - cannot start 7

Top