Office 2007 Enterprise updates fail to install

[Wm. Kritzberg]

Just installed 2007 to my XP SP2 machine. Approx. 15 updates available after
installation. The following failed to install. No specific info available:

Security Office KB936514
Outlook Junk Mail Filter KB936558
Outlook KB937608
Security Publisher KB936646
Security Excel KB936509
Word KB934173

Any suggestions apprciated. TIA

 

[Eric A.]

Please manually download one of the problem patches to your machine. Lets try
KB936514 for example.

Extract the contents of KB936514 out of the exe using winzip.
You will have many text files and a file named xlconv.msp.

For ease of this conversation place xlconv.msp in the root of c:\

Then open a command prompt window and use this command..

msiexec /p c:\xlconv.msp /l*v c:\Update.txt /qn

After it fails you will have a log file in the root of c:\ named update.txt.

Please paste the contents on the forum so we can tell you why it failed.

 

[Wm. Kritzberg]

Ultimately, by reinstalling several times, I got to the point where all
updates except the one for Word (KB934173) would install.

Below is the text from update.txt, created per your instructions. Much of it
is Greek to me but it appears to be complaining about the product code at one
point. I did have a downloaded, time-limited version of Office Enterprise on
the machine, which I replaced after its expiration date with a copy obtained
through my company's participation in the Home Use Program (including, of
course, a legit product code). However, I had a devil of a time getting it to
install, which I attribute to chunks of the time-limited version still
floating around. But what do I know?

In any case, here's "update.txt," and thanks for your help.

***

=== Verbose logging started: 7/25/2007 21:28:36 Build type: SHIP UNICODE
3.01.4000.4039 Calling process: C:\WINDOWS\system32\msiexec.exe ===
MSI (c) (B0:04) [21:28:36:937]: Resetting cached policy values
MSI (c) (B0:04) [21:28:36:937]: Machine policy value 'Debug' is 0
MSI (c) (B0:04) [21:28:36:937]: ******* RunEngine:
******* Product: {91120000-0030-0000-0000-0000000FF1CE}
******* Action:
******* CommandLine: **********
MSI (c) (B0:04) [21:28:36:937]: Client-side and UI is none or basic: Running
entire install on the server.
MSI (c) (B0:04) [21:28:36:937]: Grabbed execution mutex.
MSI (c) (B0:04) [21:28:37:046]: Cloaking enabled.
MSI (c) (B0:04) [21:28:37:046]: Attempting to enable all disabled priveleges
before calling Install on Server
MSI (c) (B0:04) [21:28:37:062]: Incrementing counter to disable shutdown.
Counter after increment: 0
MSI (s) (28:FC) [21:28:37:093]: Grabbed execution mutex.
MSI (s) (28:0C) [21:28:37:093]: Resetting cached policy values
MSI (s) (28:0C) [21:28:37:093]: Machine policy value 'Debug' is 0
MSI (s) (28:0C) [21:28:37:093]: ******* RunEngine:
******* Product: {91120000-0030-0000-0000-0000000FF1CE}
******* Action:
******* CommandLine: **********
MSI (s) (28:0C) [21:28:37:093]: Machine policy value 'DisableUserInstalls'
is 0
MSI (s) (28:0C) [21:28:37:093]: End dialog not enabled
MSI (s) (28:0C) [21:28:37:093]: Original package ==>
C:\WINDOWS\Installer\4164e1.msi
MSI (s) (28:0C) [21:28:37:093]: Package we're running from ==>
C:\WINDOWS\Installer\4164e1.msi
MSI (s) (28:0C) [21:28:37:312]: APPCOMPAT: looking for appcompat database
entry with ProductCode '{91120000-0030-0000-0000-0000000FF1CE}'.
MSI (s) (28:0C) [21:28:37:312]: APPCOMPAT: no matching ProductCode found in
database.
MSI (s) (28:0C) [21:28:37:312]: MSCOREE not loaded loading copy from system32
MSI (s) (28:0C) [21:28:37:328]: Opening existing patch
'C:\WINDOWS\Installer\416503.msp'.
MSI (s) (28:0C) [21:28:37:328]: Opening existing patch
'C:\WINDOWS\Installer\416533.msp'.
MSI (s) (28:0C) [21:28:37:328]: Opening existing patch
'C:\WINDOWS\Installer\416564.msp'.
MSI (s) (28:0C) [21:28:37:343]: Opening existing patch
'C:\WINDOWS\Installer\41657d.msp'.
MSI (s) (28:0C) [21:28:37:343]: Opening existing patch
'C:\WINDOWS\Installer\41654c.msp'.
MSI (s) (28:0C) [21:28:37:343]: Opening existing patch
'C:\WINDOWS\Installer\4165b2.msp'.
MSI (s) (28:0C) [21:28:37:343]: Opening existing patch
'C:\WINDOWS\Installer\4165ca.msp'.
MSI (s) (28:0C) [21:28:37:359]: Opening existing patch
'C:\WINDOWS\Installer\41659b.msp'.
MSI (s) (28:0C) [21:28:37:359]: Opening existing patch
'C:\WINDOWS\Installer\41651a.msp'.
MSI (s) (28:0C) [21:28:37:375]: File will have security applied from OpCode.
MSI (s) (28:0C) [21:28:37:453]: Original patch ==> c:\word.msp
MSI (s) (28:0C) [21:28:37:453]: Patch we're running from ==>
c:\WINDOWS\Installer\63afe5.msp
MSI (s) (28:0C) [21:28:37:453]: Opening existing patch
'C:\WINDOWS\Installer\15ef82.msp'.
MSI (s) (28:0C) [21:28:37:453]: Note: 1: 2203 2:
C:\WINDOWS\Installer\15ef82.msp 3: -2147287038
MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'AllowLockdownBrowse'
is 0
MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'DisableBrowse' is 0
MSI (s) (28:0C) [21:28:37:453]: Couldn't find local patch
'C:\WINDOWS\Installer\15ef82.msp'. Looking for it at its source.
MSI (s) (28:0C) [21:28:37:453]: Resolving Patch source.
MSI (s) (28:0C) [21:28:37:453]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (28:0C) [21:28:37:453]: User policy value 'DisableMedia' is 0
MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'AllowLockdownMedia' is 0
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Media enabled only if package is
safe.
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Looking for sourcelist for
product {C6A89125-5473-45E3-B413-ED8186437475}
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Adding
{C6A89125-5473-45E3-B413-ED8186437475}; to potential sourcelist list
(pcode;disk;relpath).
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Now checking product
{C6A89125-5473-45E3-B413-ED8186437475}
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Media is enabled for product.
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Attempting to use LastUsedSource
from source list.
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Trying source C:\Documents and
Settings\Kritz\Application Data\OfficeUpdate12\Cabs\518949\.
MSI (s) (28:0C) [21:28:37:453]: Note: 1: 2203 2: c:\Documents and
Settings\Kritz\Application Data\OfficeUpdate12\Cabs\518949\word.MSP 3:
-2147287038
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Source is invalid due to
missing/inaccessible package.
MSI (s) (28:0C) [21:28:37:453]: Note: 1: 1706 2: -2147483647 3: word.MSP
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Processing net source list.
MSI (s) (28:0C) [21:28:37:453]: Note: 1: 1706 2: -2147483647 3: word.MSP
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Processing media source list.
MSI (s) (28:0C) [21:28:38:609]: SOURCEMGMT: Trying media source E:\.
MSI (s) (28:0C) [21:28:38:609]: SOURCEMGMT: Resolved source to: 'E:\word.MSP'
MSI (s) (28:0C) [21:28:38:609]: Unable to create a temp copy of patch
'E:\word.MSP'.
MSI (s) (28:0C) [21:28:40:312]: Note: 1: 1708
MSI (s) (28:0C) [21:28:40:312]: Note: 1: 2729
MSI (s) (28:0C) [21:28:40:609]: Note: 1: 2729
MSI (s) (28:0C) [21:28:40:609]: Product: Microsoft Office Enterprise 2007 --
Installation failed.

MSI (s) (28:0C) [21:28:40:703]: Attempting to delete file
c:\WINDOWS\Installer\63afe5.msp
MSI (s) (28:0C) [21:28:40:703]: MainEngineThread is returning 1635
This patch package could not be opened. Verify that the patch package
exists and that you can access it, or contact the application vendor to
verify that this is a valid Windows Installer patch package.
C:\WINDOWS\Installer\4164e1.msi
MSI (c) (B0:04) [21:28:40:718]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (B0:04) [21:28:40:718]: MainEngineThread is returning 1635
=== Verbose logging stopped: 7/25/2007 21:28:40 ===

***

 

[Peter Foldes]

Contact the IT person or holder of the volume license responsible for the 2007 Enterprise Edition at the Company where you work and purchased it from

They are in the position to help you with the Office Enterprise 2007 version.

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

Ultimately, by reinstalling several times, I got to the point where all
updates except the one for Word (KB934173) would install.

Below is the text from update.txt, created per your instructions. Much of it
is Greek to me but it appears to be complaining about the product code at one
point. I did have a downloaded, time-limited version of Office Enterprise on
the machine, which I replaced after its expiration date with a copy obtained
through my company's participation in the Home Use Program (including, of
course, a legit product code). However, I had a devil of a time getting it to
install, which I attribute to chunks of the time-limited version still
floating around. But what do I know?

In any case, here's "update.txt," and thanks for your help.

***

=== Verbose logging started: 7/25/2007 21:28:36 Build type: SHIP UNICODE
3.01.4000.4039 Calling process: C:\WINDOWS\system32\msiexec.exe ===
MSI (c) (B0:04) [21:28:36:937]: Resetting cached policy values
MSI (c) (B0:04) [21:28:36:937]: Machine policy value 'Debug' is 0
MSI (c) (B0:04) [21:28:36:937]: ******* RunEngine:
******* Product: {91120000-0030-0000-0000-0000000FF1CE}
******* Action:
******* CommandLine: **********
MSI (c) (B0:04) [21:28:36:937]: Client-side and UI is none or basic: Running
entire install on the server.
MSI (c) (B0:04) [21:28:36:937]: Grabbed execution mutex.
MSI (c) (B0:04) [21:28:37:046]: Cloaking enabled.
MSI (c) (B0:04) [21:28:37:046]: Attempting to enable all disabled priveleges
before calling Install on Server
MSI (c) (B0:04) [21:28:37:062]: Incrementing counter to disable shutdown.
Counter after increment: 0
MSI (s) (28:FC) [21:28:37:093]: Grabbed execution mutex.
MSI (s) (28:0C) [21:28:37:093]: Resetting cached policy values
MSI (s) (28:0C) [21:28:37:093]: Machine policy value 'Debug' is 0
MSI (s) (28:0C) [21:28:37:093]: ******* RunEngine:
******* Product: {91120000-0030-0000-0000-0000000FF1CE}
******* Action:
******* CommandLine: **********
MSI (s) (28:0C) [21:28:37:093]: Machine policy value 'DisableUserInstalls'
is 0
MSI (s) (28:0C) [21:28:37:093]: End dialog not enabled
MSI (s) (28:0C) [21:28:37:093]: Original package ==>
C:\WINDOWS\Installer\4164e1.msi
MSI (s) (28:0C) [21:28:37:093]: Package we're running from ==>
C:\WINDOWS\Installer\4164e1.msi
MSI (s) (28:0C) [21:28:37:312]: APPCOMPAT: looking for appcompat database
entry with ProductCode '{91120000-0030-0000-0000-0000000FF1CE}'.
MSI (s) (28:0C) [21:28:37:312]: APPCOMPAT: no matching ProductCode found in
database.
MSI (s) (28:0C) [21:28:37:312]: MSCOREE not loaded loading copy from system32
MSI (s) (28:0C) [21:28:37:328]: Opening existing patch
'C:\WINDOWS\Installer\416503.msp'.
MSI (s) (28:0C) [21:28:37:328]: Opening existing patch
'C:\WINDOWS\Installer\416533.msp'.
MSI (s) (28:0C) [21:28:37:328]: Opening existing patch
'C:\WINDOWS\Installer\416564.msp'.
MSI (s) (28:0C) [21:28:37:343]: Opening existing patch
'C:\WINDOWS\Installer\41657d.msp'.
MSI (s) (28:0C) [21:28:37:343]: Opening existing patch
'C:\WINDOWS\Installer\41654c.msp'.
MSI (s) (28:0C) [21:28:37:343]: Opening existing patch
'C:\WINDOWS\Installer\4165b2.msp'.
MSI (s) (28:0C) [21:28:37:343]: Opening existing patch
'C:\WINDOWS\Installer\4165ca.msp'.
MSI (s) (28:0C) [21:28:37:359]: Opening existing patch
'C:\WINDOWS\Installer\41659b.msp'.
MSI (s) (28:0C) [21:28:37:359]: Opening existing patch
'C:\WINDOWS\Installer\41651a.msp'.
MSI (s) (28:0C) [21:28:37:375]: File will have security applied from OpCode.
MSI (s) (28:0C) [21:28:37:453]: Original patch ==> c:\word.msp
MSI (s) (28:0C) [21:28:37:453]: Patch we're running from ==>
c:\WINDOWS\Installer\63afe5.msp
MSI (s) (28:0C) [21:28:37:453]: Opening existing patch
'C:\WINDOWS\Installer\15ef82.msp'.
MSI (s) (28:0C) [21:28:37:453]: Note: 1: 2203 2:
C:\WINDOWS\Installer\15ef82.msp 3: -2147287038
MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'AllowLockdownBrowse'
is 0
MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'DisableBrowse' is 0
MSI (s) (28:0C) [21:28:37:453]: Couldn't find local patch
'C:\WINDOWS\Installer\15ef82.msp'. Looking for it at its source.
MSI (s) (28:0C) [21:28:37:453]: Resolving Patch source.
MSI (s) (28:0C) [21:28:37:453]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (28:0C) [21:28:37:453]: User policy value 'DisableMedia' is 0
MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'AllowLockdownMedia' is 0
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Media enabled only if package is
safe.
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Looking for sourcelist for
product {C6A89125-5473-45E3-B413-ED8186437475}
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Adding
{C6A89125-5473-45E3-B413-ED8186437475}; to potential sourcelist list
(pcode;disk;relpath).
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Now checking product
{C6A89125-5473-45E3-B413-ED8186437475}
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Media is enabled for product.
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Attempting to use LastUsedSource
from source list.
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Trying source C:\Documents and
Settings\Kritz\Application Data\OfficeUpdate12\Cabs\518949\.
MSI (s) (28:0C) [21:28:37:453]: Note: 1: 2203 2: c:\Documents and
Settings\Kritz\Application Data\OfficeUpdate12\Cabs\518949\word.MSP 3:
-2147287038
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Source is invalid due to
missing/inaccessible package.
MSI (s) (28:0C) [21:28:37:453]: Note: 1: 1706 2: -2147483647 3: word.MSP
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Processing net source list.
MSI (s) (28:0C) [21:28:37:453]: Note: 1: 1706 2: -2147483647 3: word.MSP
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Processing media source list.
MSI (s) (28:0C) [21:28:38:609]: SOURCEMGMT: Trying media source E:\.
MSI (s) (28:0C) [21:28:38:609]: SOURCEMGMT: Resolved source to: 'E:\word.MSP'
MSI (s) (28:0C) [21:28:38:609]: Unable to create a temp copy of patch
'E:\word.MSP'.
MSI (s) (28:0C) [21:28:40:312]: Note: 1: 1708
MSI (s) (28:0C) [21:28:40:312]: Note: 1: 2729
MSI (s) (28:0C) [21:28:40:609]: Note: 1: 2729
MSI (s) (28:0C) [21:28:40:609]: Product: Microsoft Office Enterprise 2007 --
Installation failed.

MSI (s) (28:0C) [21:28:40:703]: Attempting to delete file
c:\WINDOWS\Installer\63afe5.msp
MSI (s) (28:0C) [21:28:40:703]: MainEngineThread is returning 1635
This patch package could not be opened. Verify that the patch package
exists and that you can access it, or contact the application vendor to
verify that this is a valid Windows Installer patch package.
C:\WINDOWS\Installer\4164e1.msi
MSI (c) (B0:04) [21:28:40:718]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (B0:04) [21:28:40:718]: MainEngineThread is returning 1635
=== Verbose logging stopped: 7/25/2007 21:28:40 ===

***

Please manually download one of the problem patches to your machine. Lets try
KB936514 for example.

Extract the contents of KB936514 out of the exe using winzip.
You will have many text files and a file named xlconv.msp.

For ease of this conversation place xlconv.msp in the root of c:\

Then open a command prompt window and use this command..

msiexec /p c:\xlconv.msp /l*v c:\Update.txt /qn

After it fails you will have a log file in the root of c:\ named update.txt.

Please paste the contents on the forum so we can tell you why it failed.

 

[Eric A.]

I should be able to tell you how to fix this..

I need to find the reg keys.. The reason this is happening is because there
is a stale referrence to this patch already in the registry. Once this stale
entry is removed your patch should install fine.

Ill post instructions shortly.



--
Eric Palm
Enterprise MSFT Office Setup

Contact the IT person or holder of the volume license responsible for the 2007 Enterprise Edition at the Company where you work and purchased it from

They are in the position to help you with the Office Enterprise 2007 version.

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

Ultimately, by reinstalling several times, I got to the point where all
updates except the one for Word (KB934173) would install.

Below is the text from update.txt, created per your instructions. Much of it
is Greek to me but it appears to be complaining about the product code at one
point. I did have a downloaded, time-limited version of Office Enterprise on
the machine, which I replaced after its expiration date with a copy obtained
through my company's participation in the Home Use Program (including, of
course, a legit product code). However, I had a devil of a time getting it to
install, which I attribute to chunks of the time-limited version still
floating around. But what do I know?

In any case, here's "update.txt," and thanks for your help.

***

=== Verbose logging started: 7/25/2007 21:28:36 Build type: SHIP UNICODE
3.01.4000.4039 Calling process: C:\WINDOWS\system32\msiexec.exe ===
MSI (c) (B0:04) [21:28:36:937]: Resetting cached policy values
MSI (c) (B0:04) [21:28:36:937]: Machine policy value 'Debug' is 0
MSI (c) (B0:04) [21:28:36:937]: ******* RunEngine:
******* Product: {91120000-0030-0000-0000-0000000FF1CE}
******* Action:
******* CommandLine: **********
MSI (c) (B0:04) [21:28:36:937]: Client-side and UI is none or basic: Running
entire install on the server.
MSI (c) (B0:04) [21:28:36:937]: Grabbed execution mutex.
MSI (c) (B0:04) [21:28:37:046]: Cloaking enabled.
MSI (c) (B0:04) [21:28:37:046]: Attempting to enable all disabled priveleges
before calling Install on Server
MSI (c) (B0:04) [21:28:37:062]: Incrementing counter to disable shutdown.
Counter after increment: 0
MSI (s) (28:FC) [21:28:37:093]: Grabbed execution mutex.
MSI (s) (28:0C) [21:28:37:093]: Resetting cached policy values
MSI (s) (28:0C) [21:28:37:093]: Machine policy value 'Debug' is 0
MSI (s) (28:0C) [21:28:37:093]: ******* RunEngine:
******* Product: {91120000-0030-0000-0000-0000000FF1CE}
******* Action:
******* CommandLine: **********
MSI (s) (28:0C) [21:28:37:093]: Machine policy value 'DisableUserInstalls'
is 0
MSI (s) (28:0C) [21:28:37:093]: End dialog not enabled
MSI (s) (28:0C) [21:28:37:093]: Original package ==>
C:\WINDOWS\Installer\4164e1.msi
MSI (s) (28:0C) [21:28:37:093]: Package we're running from ==>
C:\WINDOWS\Installer\4164e1.msi
MSI (s) (28:0C) [21:28:37:312]: APPCOMPAT: looking for appcompat database
entry with ProductCode '{91120000-0030-0000-0000-0000000FF1CE}'.
MSI (s) (28:0C) [21:28:37:312]: APPCOMPAT: no matching ProductCode found in
database.
MSI (s) (28:0C) [21:28:37:312]: MSCOREE not loaded loading copy from system32
MSI (s) (28:0C) [21:28:37:328]: Opening existing patch
'C:\WINDOWS\Installer\416503.msp'.
MSI (s) (28:0C) [21:28:37:328]: Opening existing patch
'C:\WINDOWS\Installer\416533.msp'.
MSI (s) (28:0C) [21:28:37:328]: Opening existing patch
'C:\WINDOWS\Installer\416564.msp'.
MSI (s) (28:0C) [21:28:37:343]: Opening existing patch
'C:\WINDOWS\Installer\41657d.msp'.
MSI (s) (28:0C) [21:28:37:343]: Opening existing patch
'C:\WINDOWS\Installer\41654c.msp'.
MSI (s) (28:0C) [21:28:37:343]: Opening existing patch
'C:\WINDOWS\Installer\4165b2.msp'.
MSI (s) (28:0C) [21:28:37:343]: Opening existing patch
'C:\WINDOWS\Installer\4165ca.msp'.
MSI (s) (28:0C) [21:28:37:359]: Opening existing patch
'C:\WINDOWS\Installer\41659b.msp'.
MSI (s) (28:0C) [21:28:37:359]: Opening existing patch
'C:\WINDOWS\Installer\41651a.msp'.
MSI (s) (28:0C) [21:28:37:375]: File will have security applied from OpCode.
MSI (s) (28:0C) [21:28:37:453]: Original patch ==> c:\word.msp
MSI (s) (28:0C) [21:28:37:453]: Patch we're running from ==>
c:\WINDOWS\Installer\63afe5.msp
MSI (s) (28:0C) [21:28:37:453]: Opening existing patch
'C:\WINDOWS\Installer\15ef82.msp'.
MSI (s) (28:0C) [21:28:37:453]: Note: 1: 2203 2:
C:\WINDOWS\Installer\15ef82.msp 3: -2147287038
MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'AllowLockdownBrowse'
is 0
MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'DisableBrowse' is 0
MSI (s) (28:0C) [21:28:37:453]: Couldn't find local patch
'C:\WINDOWS\Installer\15ef82.msp'. Looking for it at its source.
MSI (s) (28:0C) [21:28:37:453]: Resolving Patch source.
MSI (s) (28:0C) [21:28:37:453]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (28:0C) [21:28:37:453]: User policy value 'DisableMedia' is 0
MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'AllowLockdownMedia' is 0
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Media enabled only if package is
safe.
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Looking for sourcelist for
product {C6A89125-5473-45E3-B413-ED8186437475}
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Adding
{C6A89125-5473-45E3-B413-ED8186437475}; to potential sourcelist list
(pcode;disk;relpath).
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Now checking product
{C6A89125-5473-45E3-B413-ED8186437475}
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Media is enabled for product.
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Attempting to use LastUsedSource
from source list.
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Trying source C:\Documents and
Settings\Kritz\Application Data\OfficeUpdate12\Cabs\518949\.
MSI (s) (28:0C) [21:28:37:453]: Note: 1: 2203 2: c:\Documents and
Settings\Kritz\Application Data\OfficeUpdate12\Cabs\518949\word.MSP 3:
-2147287038
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Source is invalid due to
missing/inaccessible package.
MSI (s) (28:0C) [21:28:37:453]: Note: 1: 1706 2: -2147483647 3: word.MSP
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Processing net source list.
MSI (s) (28:0C) [21:28:37:453]: Note: 1: 1706 2: -2147483647 3: word.MSP
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Processing media source list.
MSI (s) (28:0C) [21:28:38:609]: SOURCEMGMT: Trying media source E:\.
MSI (s) (28:0C) [21:28:38:609]: SOURCEMGMT: Resolved source to: 'E:\word.MSP'
MSI (s) (28:0C) [21:28:38:609]: Unable to create a temp copy of patch
'E:\word.MSP'.
MSI (s) (28:0C) [21:28:40:312]: Note: 1: 1708
MSI (s) (28:0C) [21:28:40:312]: Note: 1: 2729
MSI (s) (28:0C) [21:28:40:609]: Note: 1: 2729
MSI (s) (28:0C) [21:28:40:609]: Product: Microsoft Office Enterprise 2007 --
Installation failed.

MSI (s) (28:0C) [21:28:40:703]: Attempting to delete file
c:\WINDOWS\Installer\63afe5.msp
MSI (s) (28:0C) [21:28:40:703]: MainEngineThread is returning 1635
This patch package could not be opened. Verify that the patch package
exists and that you can access it, or contact the application vendor to
verify that this is a valid Windows Installer patch package.
C:\WINDOWS\Installer\4164e1.msi
MSI (c) (B0:04) [21:28:40:718]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (B0:04) [21:28:40:718]: MainEngineThread is returning 1635
=== Verbose logging stopped: 7/25/2007 21:28:40 ===

***

Please manually download one of the problem patches to your machine. Lets try
KB936514 for example.

Extract the contents of KB936514 out of the exe using winzip.
You will have many text files and a file named xlconv.msp.

For ease of this conversation place xlconv.msp in the root of c:\

Then open a command prompt window and use this command..

msiexec /p c:\xlconv.msp /l*v c:\Update.txt /qn

After it fails you will have a log file in the root of c:\ named update.txt.

Please paste the contents on the forum so we can tell you why it failed.


--
Eric Palm
MSFT Office Setup


:

Just installed 2007 to my XP SP2 machine. Approx. 15 updates available after
installation. The following failed to install. No specific info available:

Security Office KB936514
Outlook Junk Mail Filter KB936558
Outlook KB937608
Security Publisher KB936646
Security Excel KB936509
Word KB934173

Any suggestions apprciated. TIA

 

[Eric A.]

Hi Wm,

Please try this..

Backup/export and then rename the following reg keys if they exist

HKEY_CLASSES_ROOT\Installer\Patches\52198A6C37453E544B31DE1868344757
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Patches\52198A6C37453E544B31DE1868344757

I don't expect you to have the next following reg keys but if you do, also
Backup/export and then rename them if they exist

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Patches\52198A6C37453E544B31DE1868344757
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\00002109030000000000000000F01FEC\Patches\52198A6C37453E544B31DE1868344757
HKEY_CLASSES_ROOT\Installer\Products\00002109030000000000000000F01FEC\Patches\52198A6C37453E544B31DE1868344757


Then try to reinstall KB934173.


Please let me know if this works for you.

Thanks

--
Eric Palm
MSFT Office Setup

Ultimately, by reinstalling several times, I got to the point where all
updates except the one for Word (KB934173) would install.

Below is the text from update.txt, created per your instructions. Much of it
is Greek to me but it appears to be complaining about the product code at one
point. I did have a downloaded, time-limited version of Office Enterprise on
the machine, which I replaced after its expiration date with a copy obtained
through my company's participation in the Home Use Program (including, of
course, a legit product code). However, I had a devil of a time getting it to
install, which I attribute to chunks of the time-limited version still
floating around. But what do I know?

In any case, here's "update.txt," and thanks for your help.

***

=== Verbose logging started: 7/25/2007 21:28:36 Build type: SHIP UNICODE
3.01.4000.4039 Calling process: C:\WINDOWS\system32\msiexec.exe ===
MSI (c) (B0:04) [21:28:36:937]: Resetting cached policy values
MSI (c) (B0:04) [21:28:36:937]: Machine policy value 'Debug' is 0
MSI (c) (B0:04) [21:28:36:937]: ******* RunEngine:
******* Product: {91120000-0030-0000-0000-0000000FF1CE}
******* Action:
******* CommandLine: **********
MSI (c) (B0:04) [21:28:36:937]: Client-side and UI is none or basic: Running
entire install on the server.
MSI (c) (B0:04) [21:28:36:937]: Grabbed execution mutex.
MSI (c) (B0:04) [21:28:37:046]: Cloaking enabled.
MSI (c) (B0:04) [21:28:37:046]: Attempting to enable all disabled priveleges
before calling Install on Server
MSI (c) (B0:04) [21:28:37:062]: Incrementing counter to disable shutdown.
Counter after increment: 0
MSI (s) (28:FC) [21:28:37:093]: Grabbed execution mutex.
MSI (s) (28:0C) [21:28:37:093]: Resetting cached policy values
MSI (s) (28:0C) [21:28:37:093]: Machine policy value 'Debug' is 0
MSI (s) (28:0C) [21:28:37:093]: ******* RunEngine:
******* Product: {91120000-0030-0000-0000-0000000FF1CE}
******* Action:
******* CommandLine: **********
MSI (s) (28:0C) [21:28:37:093]: Machine policy value 'DisableUserInstalls'
is 0
MSI (s) (28:0C) [21:28:37:093]: End dialog not enabled
MSI (s) (28:0C) [21:28:37:093]: Original package ==>
C:\WINDOWS\Installer\4164e1.msi
MSI (s) (28:0C) [21:28:37:093]: Package we're running from ==>
C:\WINDOWS\Installer\4164e1.msi
MSI (s) (28:0C) [21:28:37:312]: APPCOMPAT: looking for appcompat database
entry with ProductCode '{91120000-0030-0000-0000-0000000FF1CE}'.
MSI (s) (28:0C) [21:28:37:312]: APPCOMPAT: no matching ProductCode found in
database.
MSI (s) (28:0C) [21:28:37:312]: MSCOREE not loaded loading copy from system32
MSI (s) (28:0C) [21:28:37:328]: Opening existing patch
'C:\WINDOWS\Installer\416503.msp'.
MSI (s) (28:0C) [21:28:37:328]: Opening existing patch
'C:\WINDOWS\Installer\416533.msp'.
MSI (s) (28:0C) [21:28:37:328]: Opening existing patch
'C:\WINDOWS\Installer\416564.msp'.
MSI (s) (28:0C) [21:28:37:343]: Opening existing patch
'C:\WINDOWS\Installer\41657d.msp'.
MSI (s) (28:0C) [21:28:37:343]: Opening existing patch
'C:\WINDOWS\Installer\41654c.msp'.
MSI (s) (28:0C) [21:28:37:343]: Opening existing patch
'C:\WINDOWS\Installer\4165b2.msp'.
MSI (s) (28:0C) [21:28:37:343]: Opening existing patch
'C:\WINDOWS\Installer\4165ca.msp'.
MSI (s) (28:0C) [21:28:37:359]: Opening existing patch
'C:\WINDOWS\Installer\41659b.msp'.
MSI (s) (28:0C) [21:28:37:359]: Opening existing patch
'C:\WINDOWS\Installer\41651a.msp'.
MSI (s) (28:0C) [21:28:37:375]: File will have security applied from OpCode.
MSI (s) (28:0C) [21:28:37:453]: Original patch ==> c:\word.msp
MSI (s) (28:0C) [21:28:37:453]: Patch we're running from ==>
c:\WINDOWS\Installer\63afe5.msp
MSI (s) (28:0C) [21:28:37:453]: Opening existing patch
'C:\WINDOWS\Installer\15ef82.msp'.
MSI (s) (28:0C) [21:28:37:453]: Note: 1: 2203 2:
C:\WINDOWS\Installer\15ef82.msp 3: -2147287038
MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'AllowLockdownBrowse'
is 0
MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'DisableBrowse' is 0
MSI (s) (28:0C) [21:28:37:453]: Couldn't find local patch
'C:\WINDOWS\Installer\15ef82.msp'. Looking for it at its source.
MSI (s) (28:0C) [21:28:37:453]: Resolving Patch source.
MSI (s) (28:0C) [21:28:37:453]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (28:0C) [21:28:37:453]: User policy value 'DisableMedia' is 0
MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'AllowLockdownMedia' is 0
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Media enabled only if package is
safe.
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Looking for sourcelist for
product {C6A89125-5473-45E3-B413-ED8186437475}
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Adding
{C6A89125-5473-45E3-B413-ED8186437475}; to potential sourcelist list
(pcode;disk;relpath).
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Now checking product
{C6A89125-5473-45E3-B413-ED8186437475}
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Media is enabled for product.
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Attempting to use LastUsedSource
from source list.
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Trying source C:\Documents and
Settings\Kritz\Application Data\OfficeUpdate12\Cabs\518949\.
MSI (s) (28:0C) [21:28:37:453]: Note: 1: 2203 2: c:\Documents and
Settings\Kritz\Application Data\OfficeUpdate12\Cabs\518949\word.MSP 3:
-2147287038
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Source is invalid due to
missing/inaccessible package.
MSI (s) (28:0C) [21:28:37:453]: Note: 1: 1706 2: -2147483647 3: word.MSP
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Processing net source list.
MSI (s) (28:0C) [21:28:37:453]: Note: 1: 1706 2: -2147483647 3: word.MSP
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Processing media source list.
MSI (s) (28:0C) [21:28:38:609]: SOURCEMGMT: Trying media source E:\.
MSI (s) (28:0C) [21:28:38:609]: SOURCEMGMT: Resolved source to: 'E:\word.MSP'
MSI (s) (28:0C) [21:28:38:609]: Unable to create a temp copy of patch
'E:\word.MSP'.
MSI (s) (28:0C) [21:28:40:312]: Note: 1: 1708
MSI (s) (28:0C) [21:28:40:312]: Note: 1: 2729
MSI (s) (28:0C) [21:28:40:609]: Note: 1: 2729
MSI (s) (28:0C) [21:28:40:609]: Product: Microsoft Office Enterprise 2007 --
Installation failed.

MSI (s) (28:0C) [21:28:40:703]: Attempting to delete file
c:\WINDOWS\Installer\63afe5.msp
MSI (s) (28:0C) [21:28:40:703]: MainEngineThread is returning 1635
This patch package could not be opened. Verify that the patch package
exists and that you can access it, or contact the application vendor to
verify that this is a valid Windows Installer patch package.
C:\WINDOWS\Installer\4164e1.msi
MSI (c) (B0:04) [21:28:40:718]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (B0:04) [21:28:40:718]: MainEngineThread is returning 1635
=== Verbose logging stopped: 7/25/2007 21:28:40 ===

***

Please manually download one of the problem patches to your machine. Lets try
KB936514 for example.

Extract the contents of KB936514 out of the exe using winzip.
You will have many text files and a file named xlconv.msp.

For ease of this conversation place xlconv.msp in the root of c:\

Then open a command prompt window and use this command..

msiexec /p c:\xlconv.msp /l*v c:\Update.txt /qn

After it fails you will have a log file in the root of c:\ named update.txt.

Please paste the contents on the forum so we can tell you why it failed.

 

[Wm. Kritzberg]

Eric,

I'm a little unclear on the process here. When I Backup/Export I'm assuming I:

1) Back up the whole registry
2) Export the individual keys (giving them unique names)
3) Delete the exported keys

And then reinstall the patch.

The export is only in case disaster ensues and I have to restore the deleted
keys, right?

Hi Wm,

Please try this..

Backup/export and then rename the following reg keys if they exist

HKEY_CLASSES_ROOT\Installer\Patches\52198A6C37453E544B31DE1868344757
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Patches\52198A6C37453E544B31DE1868344757

I don't expect you to have the next following reg keys but if you do, also
Backup/export and then rename them if they exist

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Patches\52198A6C37453E544B31DE1868344757
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\00002109030000000000000000F01FEC\Patches\52198A6C37453E544B31DE1868344757
HKEY_CLASSES_ROOT\Installer\Products\00002109030000000000000000F01FEC\Patches\52198A6C37453E544B31DE1868344757


Then try to reinstall KB934173.


Please let me know if this works for you.

Thanks

--
Eric Palm
MSFT Office Setup

Ultimately, by reinstalling several times, I got to the point where all
updates except the one for Word (KB934173) would install.

Below is the text from update.txt, created per your instructions. Much of it
is Greek to me but it appears to be complaining about the product code at one
point. I did have a downloaded, time-limited version of Office Enterprise on
the machine, which I replaced after its expiration date with a copy obtained
through my company's participation in the Home Use Program (including, of
course, a legit product code). However, I had a devil of a time getting it to
install, which I attribute to chunks of the time-limited version still
floating around. But what do I know?

In any case, here's "update.txt," and thanks for your help.

***

=== Verbose logging started: 7/25/2007 21:28:36 Build type: SHIP UNICODE
3.01.4000.4039 Calling process: C:\WINDOWS\system32\msiexec.exe ===
MSI (c) (B0:04) [21:28:36:937]: Resetting cached policy values
MSI (c) (B0:04) [21:28:36:937]: Machine policy value 'Debug' is 0
MSI (c) (B0:04) [21:28:36:937]: ******* RunEngine:
******* Product: {91120000-0030-0000-0000-0000000FF1CE}
******* Action:
******* CommandLine: **********
MSI (c) (B0:04) [21:28:36:937]: Client-side and UI is none or basic: Running
entire install on the server.
MSI (c) (B0:04) [21:28:36:937]: Grabbed execution mutex.
MSI (c) (B0:04) [21:28:37:046]: Cloaking enabled.
MSI (c) (B0:04) [21:28:37:046]: Attempting to enable all disabled priveleges
before calling Install on Server
MSI (c) (B0:04) [21:28:37:062]: Incrementing counter to disable shutdown.
Counter after increment: 0
MSI (s) (28:FC) [21:28:37:093]: Grabbed execution mutex.
MSI (s) (28:0C) [21:28:37:093]: Resetting cached policy values
MSI (s) (28:0C) [21:28:37:093]: Machine policy value 'Debug' is 0
MSI (s) (28:0C) [21:28:37:093]: ******* RunEngine:
******* Product: {91120000-0030-0000-0000-0000000FF1CE}
******* Action:
******* CommandLine: **********
MSI (s) (28:0C) [21:28:37:093]: Machine policy value 'DisableUserInstalls'
is 0
MSI (s) (28:0C) [21:28:37:093]: End dialog not enabled
MSI (s) (28:0C) [21:28:37:093]: Original package ==>
C:\WINDOWS\Installer\4164e1.msi
MSI (s) (28:0C) [21:28:37:093]: Package we're running from ==>
C:\WINDOWS\Installer\4164e1.msi
MSI (s) (28:0C) [21:28:37:312]: APPCOMPAT: looking for appcompat database
entry with ProductCode '{91120000-0030-0000-0000-0000000FF1CE}'.
MSI (s) (28:0C) [21:28:37:312]: APPCOMPAT: no matching ProductCode found in
database.
MSI (s) (28:0C) [21:28:37:312]: MSCOREE not loaded loading copy from system32
MSI (s) (28:0C) [21:28:37:328]: Opening existing patch
'C:\WINDOWS\Installer\416503.msp'.
MSI (s) (28:0C) [21:28:37:328]: Opening existing patch
'C:\WINDOWS\Installer\416533.msp'.
MSI (s) (28:0C) [21:28:37:328]: Opening existing patch
'C:\WINDOWS\Installer\416564.msp'.
MSI (s) (28:0C) [21:28:37:343]: Opening existing patch
'C:\WINDOWS\Installer\41657d.msp'.
MSI (s) (28:0C) [21:28:37:343]: Opening existing patch
'C:\WINDOWS\Installer\41654c.msp'.
MSI (s) (28:0C) [21:28:37:343]: Opening existing patch
'C:\WINDOWS\Installer\4165b2.msp'.
MSI (s) (28:0C) [21:28:37:343]: Opening existing patch
'C:\WINDOWS\Installer\4165ca.msp'.
MSI (s) (28:0C) [21:28:37:359]: Opening existing patch
'C:\WINDOWS\Installer\41659b.msp'.
MSI (s) (28:0C) [21:28:37:359]: Opening existing patch
'C:\WINDOWS\Installer\41651a.msp'.
MSI (s) (28:0C) [21:28:37:375]: File will have security applied from OpCode.
MSI (s) (28:0C) [21:28:37:453]: Original patch ==> c:\word.msp
MSI (s) (28:0C) [21:28:37:453]: Patch we're running from ==>
c:\WINDOWS\Installer\63afe5.msp
MSI (s) (28:0C) [21:28:37:453]: Opening existing patch
'C:\WINDOWS\Installer\15ef82.msp'.
MSI (s) (28:0C) [21:28:37:453]: Note: 1: 2203 2:
C:\WINDOWS\Installer\15ef82.msp 3: -2147287038
MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'AllowLockdownBrowse'
is 0
MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'DisableBrowse' is 0
MSI (s) (28:0C) [21:28:37:453]: Couldn't find local patch
'C:\WINDOWS\Installer\15ef82.msp'. Looking for it at its source.
MSI (s) (28:0C) [21:28:37:453]: Resolving Patch source.
MSI (s) (28:0C) [21:28:37:453]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (28:0C) [21:28:37:453]: User policy value 'DisableMedia' is 0
MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'AllowLockdownMedia' is 0
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Media enabled only if package is
safe.
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Looking for sourcelist for
product {C6A89125-5473-45E3-B413-ED8186437475}
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Adding
{C6A89125-5473-45E3-B413-ED8186437475}; to potential sourcelist list
(pcode;disk;relpath).
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Now checking product
{C6A89125-5473-45E3-B413-ED8186437475}
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Media is enabled for product.
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Attempting to use LastUsedSource
from source list.
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Trying source C:\Documents and
Settings\Kritz\Application Data\OfficeUpdate12\Cabs\518949\.
MSI (s) (28:0C) [21:28:37:453]: Note: 1: 2203 2: c:\Documents and
Settings\Kritz\Application Data\OfficeUpdate12\Cabs\518949\word.MSP 3:
-2147287038
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Source is invalid due to
missing/inaccessible package.
MSI (s) (28:0C) [21:28:37:453]: Note: 1: 1706 2: -2147483647 3: word.MSP
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Processing net source list.
MSI (s) (28:0C) [21:28:37:453]: Note: 1: 1706 2: -2147483647 3: word.MSP
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Processing media source list.
MSI (s) (28:0C) [21:28:38:609]: SOURCEMGMT: Trying media source E:\.
MSI (s) (28:0C) [21:28:38:609]: SOURCEMGMT: Resolved source to: 'E:\word.MSP'
MSI (s) (28:0C) [21:28:38:609]: Unable to create a temp copy of patch
'E:\word.MSP'.
MSI (s) (28:0C) [21:28:40:312]: Note: 1: 1708
MSI (s) (28:0C) [21:28:40:312]: Note: 1: 2729
MSI (s) (28:0C) [21:28:40:609]: Note: 1: 2729
MSI (s) (28:0C) [21:28:40:609]: Product: Microsoft Office Enterprise 2007 --
Installation failed.

MSI (s) (28:0C) [21:28:40:703]: Attempting to delete file
c:\WINDOWS\Installer\63afe5.msp
MSI (s) (28:0C) [21:28:40:703]: MainEngineThread is returning 1635
This patch package could not be opened. Verify that the patch package
exists and that you can access it, or contact the application vendor to
verify that this is a valid Windows Installer patch package.
C:\WINDOWS\Installer\4164e1.msi
MSI (c) (B0:04) [21:28:40:718]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (B0:04) [21:28:40:718]: MainEngineThread is returning 1635
=== Verbose logging stopped: 7/25/2007 21:28:40 ===

***

Please manually download one of the problem patches to your machine. Lets try
KB936514 for example.

Extract the contents of KB936514 out of the exe using winzip.
You will have many text files and a file named xlconv.msp.

For ease of this conversation place xlconv.msp in the root of c:\

Then open a command prompt window and use this command..

msiexec /p c:\xlconv.msp /l*v c:\Update.txt /qn

After it fails you will have a log file in the root of c:\ named update.txt.

Please paste the contents on the forum so we can tell you why it failed.


--
Eric Palm
MSFT Office Setup


:

Just installed 2007 to my XP SP2 machine. Approx. 15 updates available after
installation. The following failed to install. No specific info available:

Security Office KB936514
Outlook Junk Mail Filter KB936558
Outlook KB937608
Security Publisher KB936646
Security Excel KB936509
Word KB934173

Any suggestions apprciated. TIA

 

[Eric A.]

Right.. the backup is strickly for the purpose of disaster recovery and is
pretty much a typical disclaimer that a good tech should give before any
registry change recommendations..

Rather then "backing up" the keys just rename them... add _old at the end of
them.. that will do the same thing.

For example.
HKEY_CLASSES_ROOT\Installer\Patches\52198A6C37453E544B31DE1868344757_old


--
Eric Palm
MSFT Office Setup

Eric,

I'm a little unclear on the process here. When I Backup/Export I'm assuming I:

1) Back up the whole registry
2) Export the individual keys (giving them unique names)
3) Delete the exported keys

And then reinstall the patch.

The export is only in case disaster ensues and I have to restore the deleted
keys, right?

Hi Wm,

Please try this..

Backup/export and then rename the following reg keys if they exist

HKEY_CLASSES_ROOT\Installer\Patches\52198A6C37453E544B31DE1868344757
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Patches\52198A6C37453E544B31DE1868344757

I don't expect you to have the next following reg keys but if you do, also
Backup/export and then rename them if they exist

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Patches\52198A6C37453E544B31DE1868344757
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\00002109030000000000000000F01FEC\Patches\52198A6C37453E544B31DE1868344757
HKEY_CLASSES_ROOT\Installer\Products\00002109030000000000000000F01FEC\Patches\52198A6C37453E544B31DE1868344757


Then try to reinstall KB934173.


Please let me know if this works for you.

Thanks

--
Eric Palm
MSFT Office Setup

Ultimately, by reinstalling several times, I got to the point where all
updates except the one for Word (KB934173) would install.

Below is the text from update.txt, created per your instructions. Much of it
is Greek to me but it appears to be complaining about the product code at one
point. I did have a downloaded, time-limited version of Office Enterprise on
the machine, which I replaced after its expiration date with a copy obtained
through my company's participation in the Home Use Program (including, of
course, a legit product code). However, I had a devil of a time getting it to
install, which I attribute to chunks of the time-limited version still
floating around. But what do I know?

In any case, here's "update.txt," and thanks for your help.

***

=== Verbose logging started: 7/25/2007 21:28:36 Build type: SHIP UNICODE
3.01.4000.4039 Calling process: C:\WINDOWS\system32\msiexec.exe ===
MSI (c) (B0:04) [21:28:36:937]: Resetting cached policy values
MSI (c) (B0:04) [21:28:36:937]: Machine policy value 'Debug' is 0
MSI (c) (B0:04) [21:28:36:937]: ******* RunEngine:
******* Product: {91120000-0030-0000-0000-0000000FF1CE}
******* Action:
******* CommandLine: **********
MSI (c) (B0:04) [21:28:36:937]: Client-side and UI is none or basic: Running
entire install on the server.
MSI (c) (B0:04) [21:28:36:937]: Grabbed execution mutex.
MSI (c) (B0:04) [21:28:37:046]: Cloaking enabled.
MSI (c) (B0:04) [21:28:37:046]: Attempting to enable all disabled priveleges
before calling Install on Server
MSI (c) (B0:04) [21:28:37:062]: Incrementing counter to disable shutdown.
Counter after increment: 0
MSI (s) (28:FC) [21:28:37:093]: Grabbed execution mutex.
MSI (s) (28:0C) [21:28:37:093]: Resetting cached policy values
MSI (s) (28:0C) [21:28:37:093]: Machine policy value 'Debug' is 0
MSI (s) (28:0C) [21:28:37:093]: ******* RunEngine:
******* Product: {91120000-0030-0000-0000-0000000FF1CE}
******* Action:
******* CommandLine: **********
MSI (s) (28:0C) [21:28:37:093]: Machine policy value 'DisableUserInstalls'
is 0
MSI (s) (28:0C) [21:28:37:093]: End dialog not enabled
MSI (s) (28:0C) [21:28:37:093]: Original package ==>
C:\WINDOWS\Installer\4164e1.msi
MSI (s) (28:0C) [21:28:37:093]: Package we're running from ==>
C:\WINDOWS\Installer\4164e1.msi
MSI (s) (28:0C) [21:28:37:312]: APPCOMPAT: looking for appcompat database
entry with ProductCode '{91120000-0030-0000-0000-0000000FF1CE}'.
MSI (s) (28:0C) [21:28:37:312]: APPCOMPAT: no matching ProductCode found in
database.
MSI (s) (28:0C) [21:28:37:312]: MSCOREE not loaded loading copy from system32
MSI (s) (28:0C) [21:28:37:328]: Opening existing patch
'C:\WINDOWS\Installer\416503.msp'.
MSI (s) (28:0C) [21:28:37:328]: Opening existing patch
'C:\WINDOWS\Installer\416533.msp'.
MSI (s) (28:0C) [21:28:37:328]: Opening existing patch
'C:\WINDOWS\Installer\416564.msp'.
MSI (s) (28:0C) [21:28:37:343]: Opening existing patch
'C:\WINDOWS\Installer\41657d.msp'.
MSI (s) (28:0C) [21:28:37:343]: Opening existing patch
'C:\WINDOWS\Installer\41654c.msp'.
MSI (s) (28:0C) [21:28:37:343]: Opening existing patch
'C:\WINDOWS\Installer\4165b2.msp'.
MSI (s) (28:0C) [21:28:37:343]: Opening existing patch
'C:\WINDOWS\Installer\4165ca.msp'.
MSI (s) (28:0C) [21:28:37:359]: Opening existing patch
'C:\WINDOWS\Installer\41659b.msp'.
MSI (s) (28:0C) [21:28:37:359]: Opening existing patch
'C:\WINDOWS\Installer\41651a.msp'.
MSI (s) (28:0C) [21:28:37:375]: File will have security applied from OpCode.
MSI (s) (28:0C) [21:28:37:453]: Original patch ==> c:\word.msp
MSI (s) (28:0C) [21:28:37:453]: Patch we're running from ==>
c:\WINDOWS\Installer\63afe5.msp
MSI (s) (28:0C) [21:28:37:453]: Opening existing patch
'C:\WINDOWS\Installer\15ef82.msp'.
MSI (s) (28:0C) [21:28:37:453]: Note: 1: 2203 2:
C:\WINDOWS\Installer\15ef82.msp 3: -2147287038
MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'AllowLockdownBrowse'
is 0
MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'DisableBrowse' is 0
MSI (s) (28:0C) [21:28:37:453]: Couldn't find local patch
'C:\WINDOWS\Installer\15ef82.msp'. Looking for it at its source.
MSI (s) (28:0C) [21:28:37:453]: Resolving Patch source.
MSI (s) (28:0C) [21:28:37:453]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (28:0C) [21:28:37:453]: User policy value 'DisableMedia' is 0
MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'AllowLockdownMedia' is 0
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Media enabled only if package is
safe.
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Looking for sourcelist for
product {C6A89125-5473-45E3-B413-ED8186437475}
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Adding
{C6A89125-5473-45E3-B413-ED8186437475}; to potential sourcelist list
(pcode;disk;relpath).
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Now checking product
{C6A89125-5473-45E3-B413-ED8186437475}
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Media is enabled for product.
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Attempting to use LastUsedSource
from source list.
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Trying source C:\Documents and
Settings\Kritz\Application Data\OfficeUpdate12\Cabs\518949\.
MSI (s) (28:0C) [21:28:37:453]: Note: 1: 2203 2: c:\Documents and
Settings\Kritz\Application Data\OfficeUpdate12\Cabs\518949\word.MSP 3:
-2147287038
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Source is invalid due to
missing/inaccessible package.
MSI (s) (28:0C) [21:28:37:453]: Note: 1: 1706 2: -2147483647 3: word.MSP
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Processing net source list.
MSI (s) (28:0C) [21:28:37:453]: Note: 1: 1706 2: -2147483647 3: word.MSP
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Processing media source list.
MSI (s) (28:0C) [21:28:38:609]: SOURCEMGMT: Trying media source E:\.
MSI (s) (28:0C) [21:28:38:609]: SOURCEMGMT: Resolved source to: 'E:\word.MSP'
MSI (s) (28:0C) [21:28:38:609]: Unable to create a temp copy of patch
'E:\word.MSP'.
MSI (s) (28:0C) [21:28:40:312]: Note: 1: 1708
MSI (s) (28:0C) [21:28:40:312]: Note: 1: 2729
MSI (s) (28:0C) [21:28:40:609]: Note: 1: 2729
MSI (s) (28:0C) [21:28:40:609]: Product: Microsoft Office Enterprise 2007 --
Installation failed.

MSI (s) (28:0C) [21:28:40:703]: Attempting to delete file
c:\WINDOWS\Installer\63afe5.msp
MSI (s) (28:0C) [21:28:40:703]: MainEngineThread is returning 1635
This patch package could not be opened. Verify that the patch package
exists and that you can access it, or contact the application vendor to
verify that this is a valid Windows Installer patch package.
C:\WINDOWS\Installer\4164e1.msi
MSI (c) (B0:04) [21:28:40:718]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (B0:04) [21:28:40:718]: MainEngineThread is returning 1635
=== Verbose logging stopped: 7/25/2007 21:28:40 ===

***

:

Please manually download one of the problem patches to your machine. Lets try
KB936514 for example.

Extract the contents of KB936514 out of the exe using winzip.
You will have many text files and a file named xlconv.msp.

For ease of this conversation place xlconv.msp in the root of c:\

Then open a command prompt window and use this command..

msiexec /p c:\xlconv.msp /l*v c:\Update.txt /qn

After it fails you will have a log file in the root of c:\ named update.txt.

Please paste the contents on the forum so we can tell you why it failed.


--
Eric Palm
MSFT Office Setup


:

Just installed 2007 to my XP SP2 machine. Approx. 15 updates available after
installation. The following failed to install. No specific info available:

Security Office KB936514
Outlook Junk Mail Filter KB936558
Outlook KB937608
Security Publisher KB936646
Security Excel KB936509
Word KB934173

Any suggestions apprciated. TIA

 

[Wm. Kritzberg]

Worked like a charm!

I had

HKEY_CLASSES_ROOT\Installer\Patches\52198A6C37453E544B31DE1868344757
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Patches\52198A6C37453E544B31DE1868344757

and

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Patches\52198A6C37453E544B31DE1868344757

but none of the others. Removing the two above and letting auto updates
proceed finally got to install. As best I can tell, I'm finally 5 X 5 with my
Office 2007 installation. Thanks muchly.

Right.. the backup is strickly for the purpose of disaster recovery and is
pretty much a typical disclaimer that a good tech should give before any
registry change recommendations..

Rather then "backing up" the keys just rename them... add _old at the end of
them.. that will do the same thing.

For example.
HKEY_CLASSES_ROOT\Installer\Patches\52198A6C37453E544B31DE1868344757_old


--
Eric Palm
MSFT Office Setup

Eric,

I'm a little unclear on the process here. When I Backup/Export I'm assuming I:

1) Back up the whole registry
2) Export the individual keys (giving them unique names)
3) Delete the exported keys

And then reinstall the patch.

The export is only in case disaster ensues and I have to restore the deleted
keys, right?

Hi Wm,

Please try this..

Backup/export and then rename the following reg keys if they exist

HKEY_CLASSES_ROOT\Installer\Patches\52198A6C37453E544B31DE1868344757
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Patches\52198A6C37453E544B31DE1868344757

I don't expect you to have the next following reg keys but if you do, also
Backup/export and then rename them if they exist

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Patches\52198A6C37453E544B31DE1868344757
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\00002109030000000000000000F01FEC\Patches\52198A6C37453E544B31DE1868344757
HKEY_CLASSES_ROOT\Installer\Products\00002109030000000000000000F01FEC\Patches\52198A6C37453E544B31DE1868344757


Then try to reinstall KB934173.


Please let me know if this works for you.

Thanks

--
Eric Palm
MSFT Office Setup


:

Ultimately, by reinstalling several times, I got to the point where all
updates except the one for Word (KB934173) would install.

Below is the text from update.txt, created per your instructions. Much of it
is Greek to me but it appears to be complaining about the product code at one
point. I did have a downloaded, time-limited version of Office Enterprise on
the machine, which I replaced after its expiration date with a copy obtained
through my company's participation in the Home Use Program (including, of
course, a legit product code). However, I had a devil of a time getting it to
install, which I attribute to chunks of the time-limited version still
floating around. But what do I know?

In any case, here's "update.txt," and thanks for your help.

***

=== Verbose logging started: 7/25/2007 21:28:36 Build type: SHIP UNICODE
3.01.4000.4039 Calling process: C:\WINDOWS\system32\msiexec.exe ===
MSI (c) (B0:04) [21:28:36:937]: Resetting cached policy values
MSI (c) (B0:04) [21:28:36:937]: Machine policy value 'Debug' is 0
MSI (c) (B0:04) [21:28:36:937]: ******* RunEngine:
******* Product: {91120000-0030-0000-0000-0000000FF1CE}
******* Action:
******* CommandLine: **********
MSI (c) (B0:04) [21:28:36:937]: Client-side and UI is none or basic: Running
entire install on the server.
MSI (c) (B0:04) [21:28:36:937]: Grabbed execution mutex.
MSI (c) (B0:04) [21:28:37:046]: Cloaking enabled.
MSI (c) (B0:04) [21:28:37:046]: Attempting to enable all disabled priveleges
before calling Install on Server
MSI (c) (B0:04) [21:28:37:062]: Incrementing counter to disable shutdown.
Counter after increment: 0
MSI (s) (28:FC) [21:28:37:093]: Grabbed execution mutex.
MSI (s) (28:0C) [21:28:37:093]: Resetting cached policy values
MSI (s) (28:0C) [21:28:37:093]: Machine policy value 'Debug' is 0
MSI (s) (28:0C) [21:28:37:093]: ******* RunEngine:
******* Product: {91120000-0030-0000-0000-0000000FF1CE}
******* Action:
******* CommandLine: **********
MSI (s) (28:0C) [21:28:37:093]: Machine policy value 'DisableUserInstalls'
is 0
MSI (s) (28:0C) [21:28:37:093]: End dialog not enabled
MSI (s) (28:0C) [21:28:37:093]: Original package ==>
C:\WINDOWS\Installer\4164e1.msi
MSI (s) (28:0C) [21:28:37:093]: Package we're running from ==>
C:\WINDOWS\Installer\4164e1.msi
MSI (s) (28:0C) [21:28:37:312]: APPCOMPAT: looking for appcompat database
entry with ProductCode '{91120000-0030-0000-0000-0000000FF1CE}'.
MSI (s) (28:0C) [21:28:37:312]: APPCOMPAT: no matching ProductCode found in
database.
MSI (s) (28:0C) [21:28:37:312]: MSCOREE not loaded loading copy from system32
MSI (s) (28:0C) [21:28:37:328]: Opening existing patch
'C:\WINDOWS\Installer\416503.msp'.
MSI (s) (28:0C) [21:28:37:328]: Opening existing patch
'C:\WINDOWS\Installer\416533.msp'.
MSI (s) (28:0C) [21:28:37:328]: Opening existing patch
'C:\WINDOWS\Installer\416564.msp'.
MSI (s) (28:0C) [21:28:37:343]: Opening existing patch
'C:\WINDOWS\Installer\41657d.msp'.
MSI (s) (28:0C) [21:28:37:343]: Opening existing patch
'C:\WINDOWS\Installer\41654c.msp'.
MSI (s) (28:0C) [21:28:37:343]: Opening existing patch
'C:\WINDOWS\Installer\4165b2.msp'.
MSI (s) (28:0C) [21:28:37:343]: Opening existing patch
'C:\WINDOWS\Installer\4165ca.msp'.
MSI (s) (28:0C) [21:28:37:359]: Opening existing patch
'C:\WINDOWS\Installer\41659b.msp'.
MSI (s) (28:0C) [21:28:37:359]: Opening existing patch
'C:\WINDOWS\Installer\41651a.msp'.
MSI (s) (28:0C) [21:28:37:375]: File will have security applied from OpCode.
MSI (s) (28:0C) [21:28:37:453]: Original patch ==> c:\word.msp
MSI (s) (28:0C) [21:28:37:453]: Patch we're running from ==>
c:\WINDOWS\Installer\63afe5.msp
MSI (s) (28:0C) [21:28:37:453]: Opening existing patch
'C:\WINDOWS\Installer\15ef82.msp'.
MSI (s) (28:0C) [21:28:37:453]: Note: 1: 2203 2:
C:\WINDOWS\Installer\15ef82.msp 3: -2147287038
MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'AllowLockdownBrowse'
is 0
MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'DisableBrowse' is 0
MSI (s) (28:0C) [21:28:37:453]: Couldn't find local patch
'C:\WINDOWS\Installer\15ef82.msp'. Looking for it at its source.
MSI (s) (28:0C) [21:28:37:453]: Resolving Patch source.
MSI (s) (28:0C) [21:28:37:453]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (28:0C) [21:28:37:453]: User policy value 'DisableMedia' is 0
MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'AllowLockdownMedia' is 0
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Media enabled only if package is
safe.
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Looking for sourcelist for
product {C6A89125-5473-45E3-B413-ED8186437475}
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Adding
{C6A89125-5473-45E3-B413-ED8186437475}; to potential sourcelist list
(pcode;disk;relpath).
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Now checking product
{C6A89125-5473-45E3-B413-ED8186437475}
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Media is enabled for product.
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Attempting to use LastUsedSource
from source list.
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Trying source C:\Documents and
Settings\Kritz\Application Data\OfficeUpdate12\Cabs\518949\.
MSI (s) (28:0C) [21:28:37:453]: Note: 1: 2203 2: c:\Documents and
Settings\Kritz\Application Data\OfficeUpdate12\Cabs\518949\word.MSP 3:
-2147287038
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Source is invalid due to
missing/inaccessible package.
MSI (s) (28:0C) [21:28:37:453]: Note: 1: 1706 2: -2147483647 3: word.MSP
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Processing net source list.
MSI (s) (28:0C) [21:28:37:453]: Note: 1: 1706 2: -2147483647 3: word.MSP
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Processing media source list.
MSI (s) (28:0C) [21:28:38:609]: SOURCEMGMT: Trying media source E:\.
MSI (s) (28:0C) [21:28:38:609]: SOURCEMGMT: Resolved source to: 'E:\word.MSP'
MSI (s) (28:0C) [21:28:38:609]: Unable to create a temp copy of patch
'E:\word.MSP'.
MSI (s) (28:0C) [21:28:40:312]: Note: 1: 1708
MSI (s) (28:0C) [21:28:40:312]: Note: 1: 2729
MSI (s) (28:0C) [21:28:40:609]: Note: 1: 2729
MSI (s) (28:0C) [21:28:40:609]: Product: Microsoft Office Enterprise 2007 --
Installation failed.

MSI (s) (28:0C) [21:28:40:703]: Attempting to delete file
c:\WINDOWS\Installer\63afe5.msp
MSI (s) (28:0C) [21:28:40:703]: MainEngineThread is returning 1635
This patch package could not be opened. Verify that the patch package
exists and that you can access it, or contact the application vendor to
verify that this is a valid Windows Installer patch package.
C:\WINDOWS\Installer\4164e1.msi
MSI (c) (B0:04) [21:28:40:718]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (B0:04) [21:28:40:718]: MainEngineThread is returning 1635
=== Verbose logging stopped: 7/25/2007 21:28:40 ===

***

:

Please manually download one of the problem patches to your machine. Lets try
KB936514 for example.

Extract the contents of KB936514 out of the exe using winzip.
You will have many text files and a file named xlconv.msp.

For ease of this conversation place xlconv.msp in the root of c:\

Then open a command prompt window and use this command..

msiexec /p c:\xlconv.msp /l*v c:\Update.txt /qn

After it fails you will have a log file in the root of c:\ named update.txt.

Please paste the contents on the forum so we can tell you why it failed.


--
Eric Palm
MSFT Office Setup


:

Just installed 2007 to my XP SP2 machine. Approx. 15 updates available after
installation. The following failed to install. No specific info available:

Security Office KB936514
Outlook Junk Mail Filter KB936558
Outlook KB937608
Security Publisher KB936646
Security Excel KB936509
Word KB934173

Any suggestions apprciated. TIA

 

[Peter Foldes]

Eric

For Enterprise Editions of Office I always recommend the same as above. This (Enterprise) version of Office is not available to the general public through regular retailers. It is a Volume License version sold to companies with a need to install on numerous machines at their place of work. They have a program where (Home User) they can sell copies to their employees.

For this reason I recommend for them to contact the IT person at the company they purchased it from when they run into any arising issue with it.

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

I should be able to tell you how to fix this..

I need to find the reg keys.. The reason this is happening is because there
is a stale referrence to this patch already in the registry. Once this stale
entry is removed your patch should install fine.

Ill post instructions shortly.



--
Eric Palm
Enterprise MSFT Office Setup

Contact the IT person or holder of the volume license responsible for the 2007 Enterprise Edition at the Company where you work and purchased it from

They are in the position to help you with the Office Enterprise 2007 version.

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

Ultimately, by reinstalling several times, I got to the point where all
updates except the one for Word (KB934173) would install.

Below is the text from update.txt, created per your instructions. Much of it
is Greek to me but it appears to be complaining about the product code at one
point. I did have a downloaded, time-limited version of Office Enterprise on
the machine, which I replaced after its expiration date with a copy obtained
through my company's participation in the Home Use Program (including, of
course, a legit product code). However, I had a devil of a time getting it to
install, which I attribute to chunks of the time-limited version still
floating around. But what do I know?

In any case, here's "update.txt," and thanks for your help.

***

=== Verbose logging started: 7/25/2007 21:28:36 Build type: SHIP UNICODE
3.01.4000.4039 Calling process: C:\WINDOWS\system32\msiexec.exe ===
MSI (c) (B0:04) [21:28:36:937]: Resetting cached policy values
MSI (c) (B0:04) [21:28:36:937]: Machine policy value 'Debug' is 0
MSI (c) (B0:04) [21:28:36:937]: ******* RunEngine:
******* Product: {91120000-0030-0000-0000-0000000FF1CE}
******* Action:
******* CommandLine: **********
MSI (c) (B0:04) [21:28:36:937]: Client-side and UI is none or basic: Running
entire install on the server.
MSI (c) (B0:04) [21:28:36:937]: Grabbed execution mutex.
MSI (c) (B0:04) [21:28:37:046]: Cloaking enabled.
MSI (c) (B0:04) [21:28:37:046]: Attempting to enable all disabled priveleges
before calling Install on Server
MSI (c) (B0:04) [21:28:37:062]: Incrementing counter to disable shutdown.
Counter after increment: 0
MSI (s) (28:FC) [21:28:37:093]: Grabbed execution mutex.
MSI (s) (28:0C) [21:28:37:093]: Resetting cached policy values
MSI (s) (28:0C) [21:28:37:093]: Machine policy value 'Debug' is 0
MSI (s) (28:0C) [21:28:37:093]: ******* RunEngine:
******* Product: {91120000-0030-0000-0000-0000000FF1CE}
******* Action:
******* CommandLine: **********
MSI (s) (28:0C) [21:28:37:093]: Machine policy value 'DisableUserInstalls'
is 0
MSI (s) (28:0C) [21:28:37:093]: End dialog not enabled
MSI (s) (28:0C) [21:28:37:093]: Original package ==>
C:\WINDOWS\Installer\4164e1.msi
MSI (s) (28:0C) [21:28:37:093]: Package we're running from ==>
C:\WINDOWS\Installer\4164e1.msi
MSI (s) (28:0C) [21:28:37:312]: APPCOMPAT: looking for appcompat database
entry with ProductCode '{91120000-0030-0000-0000-0000000FF1CE}'.
MSI (s) (28:0C) [21:28:37:312]: APPCOMPAT: no matching ProductCode found in
database.
MSI (s) (28:0C) [21:28:37:312]: MSCOREE not loaded loading copy from system32
MSI (s) (28:0C) [21:28:37:328]: Opening existing patch
'C:\WINDOWS\Installer\416503.msp'.
MSI (s) (28:0C) [21:28:37:328]: Opening existing patch
'C:\WINDOWS\Installer\416533.msp'.
MSI (s) (28:0C) [21:28:37:328]: Opening existing patch
'C:\WINDOWS\Installer\416564.msp'.
MSI (s) (28:0C) [21:28:37:343]: Opening existing patch
'C:\WINDOWS\Installer\41657d.msp'.
MSI (s) (28:0C) [21:28:37:343]: Opening existing patch
'C:\WINDOWS\Installer\41654c.msp'.
MSI (s) (28:0C) [21:28:37:343]: Opening existing patch
'C:\WINDOWS\Installer\4165b2.msp'.
MSI (s) (28:0C) [21:28:37:343]: Opening existing patch
'C:\WINDOWS\Installer\4165ca.msp'.
MSI (s) (28:0C) [21:28:37:359]: Opening existing patch
'C:\WINDOWS\Installer\41659b.msp'.
MSI (s) (28:0C) [21:28:37:359]: Opening existing patch
'C:\WINDOWS\Installer\41651a.msp'.
MSI (s) (28:0C) [21:28:37:375]: File will have security applied from OpCode.
MSI (s) (28:0C) [21:28:37:453]: Original patch ==> c:\word.msp
MSI (s) (28:0C) [21:28:37:453]: Patch we're running from ==>
c:\WINDOWS\Installer\63afe5.msp
MSI (s) (28:0C) [21:28:37:453]: Opening existing patch
'C:\WINDOWS\Installer\15ef82.msp'.
MSI (s) (28:0C) [21:28:37:453]: Note: 1: 2203 2:
C:\WINDOWS\Installer\15ef82.msp 3: -2147287038
MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'AllowLockdownBrowse'
is 0
MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'DisableBrowse' is 0
MSI (s) (28:0C) [21:28:37:453]: Couldn't find local patch
'C:\WINDOWS\Installer\15ef82.msp'. Looking for it at its source.
MSI (s) (28:0C) [21:28:37:453]: Resolving Patch source.
MSI (s) (28:0C) [21:28:37:453]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (28:0C) [21:28:37:453]: User policy value 'DisableMedia' is 0
MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'AllowLockdownMedia' is 0
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Media enabled only if package is
safe.
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Looking for sourcelist for
product {C6A89125-5473-45E3-B413-ED8186437475}
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Adding
{C6A89125-5473-45E3-B413-ED8186437475}; to potential sourcelist list
(pcode;disk;relpath).
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Now checking product
{C6A89125-5473-45E3-B413-ED8186437475}
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Media is enabled for product.
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Attempting to use LastUsedSource
from source list.
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Trying source C:\Documents and
Settings\Kritz\Application Data\OfficeUpdate12\Cabs\518949\.
MSI (s) (28:0C) [21:28:37:453]: Note: 1: 2203 2: c:\Documents and
Settings\Kritz\Application Data\OfficeUpdate12\Cabs\518949\word.MSP 3:
-2147287038
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Source is invalid due to
missing/inaccessible package.
MSI (s) (28:0C) [21:28:37:453]: Note: 1: 1706 2: -2147483647 3: word.MSP
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Processing net source list.
MSI (s) (28:0C) [21:28:37:453]: Note: 1: 1706 2: -2147483647 3: word.MSP
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Processing media source list.
MSI (s) (28:0C) [21:28:38:609]: SOURCEMGMT: Trying media source E:\.
MSI (s) (28:0C) [21:28:38:609]: SOURCEMGMT: Resolved source to: 'E:\word.MSP'
MSI (s) (28:0C) [21:28:38:609]: Unable to create a temp copy of patch
'E:\word.MSP'.
MSI (s) (28:0C) [21:28:40:312]: Note: 1: 1708
MSI (s) (28:0C) [21:28:40:312]: Note: 1: 2729
MSI (s) (28:0C) [21:28:40:609]: Note: 1: 2729
MSI (s) (28:0C) [21:28:40:609]: Product: Microsoft Office Enterprise 2007 --
Installation failed.

MSI (s) (28:0C) [21:28:40:703]: Attempting to delete file
c:\WINDOWS\Installer\63afe5.msp
MSI (s) (28:0C) [21:28:40:703]: MainEngineThread is returning 1635
This patch package could not be opened. Verify that the patch package
exists and that you can access it, or contact the application vendor to
verify that this is a valid Windows Installer patch package.
C:\WINDOWS\Installer\4164e1.msi
MSI (c) (B0:04) [21:28:40:718]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (B0:04) [21:28:40:718]: MainEngineThread is returning 1635
=== Verbose logging stopped: 7/25/2007 21:28:40 ===

***

:

Please manually download one of the problem patches to your machine. Lets try
KB936514 for example.

Extract the contents of KB936514 out of the exe using winzip.
You will have many text files and a file named xlconv.msp.

For ease of this conversation place xlconv.msp in the root of c:\

Then open a command prompt window and use this command..

msiexec /p c:\xlconv.msp /l*v c:\Update.txt /qn

After it fails you will have a log file in the root of c:\ named update.txt.

Please paste the contents on the forum so we can tell you why it failed.


--
Eric Palm
MSFT Office Setup


:

Just installed 2007 to my XP SP2 machine. Approx. 15 updates available after
installation. The following failed to install. No specific info available:

Security Office KB936514
Outlook Junk Mail Filter KB936558
Outlook KB937608
Security Publisher KB936646
Security Excel KB936509
Word KB934173

Any suggestions apprciated. TIA

 

[cbal]

Thanks for the post. I had a similar problem and this post and my logfile
gave me enough clues to fix the issue. Rock on!

Hi Wm,

Please try this..

Backup/export and then rename the following reg keys if they exist

HKEY_CLASSES_ROOT\Installer\Patches\52198A6C37453E544B31DE1868344757
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Patches\52198A6C37453E544B31DE1868344757

I don't expect you to have the next following reg keys but if you do, also
Backup/export and then rename them if they exist

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Patches\52198A6C37453E544B31DE1868344757
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\00002109030000000000000000F01FEC\Patches\52198A6C37453E544B31DE1868344757
HKEY_CLASSES_ROOT\Installer\Products\00002109030000000000000000F01FEC\Patches\52198A6C37453E544B31DE1868344757


Then try to reinstall KB934173.


Please let me know if this works for you.

Thanks

--
Eric Palm
MSFT Office Setup

Ultimately, by reinstalling several times, I got to the point where all
updates except the one for Word (KB934173) would install.

Below is the text from update.txt, created per your instructions. Much of it
is Greek to me but it appears to be complaining about the product code at one
point. I did have a downloaded, time-limited version of Office Enterprise on
the machine, which I replaced after its expiration date with a copy obtained
through my company's participation in the Home Use Program (including, of
course, a legit product code). However, I had a devil of a time getting it to
install, which I attribute to chunks of the time-limited version still
floating around. But what do I know?

In any case, here's "update.txt," and thanks for your help.

***

=== Verbose logging started: 7/25/2007 21:28:36 Build type: SHIP UNICODE
3.01.4000.4039 Calling process: C:\WINDOWS\system32\msiexec.exe ===
MSI (c) (B0:04) [21:28:36:937]: Resetting cached policy values
MSI (c) (B0:04) [21:28:36:937]: Machine policy value 'Debug' is 0
MSI (c) (B0:04) [21:28:36:937]: ******* RunEngine:
******* Product: {91120000-0030-0000-0000-0000000FF1CE}
******* Action:
******* CommandLine: **********
MSI (c) (B0:04) [21:28:36:937]: Client-side and UI is none or basic: Running
entire install on the server.
MSI (c) (B0:04) [21:28:36:937]: Grabbed execution mutex.
MSI (c) (B0:04) [21:28:37:046]: Cloaking enabled.
MSI (c) (B0:04) [21:28:37:046]: Attempting to enable all disabled priveleges
before calling Install on Server
MSI (c) (B0:04) [21:28:37:062]: Incrementing counter to disable shutdown.
Counter after increment: 0
MSI (s) (28:FC) [21:28:37:093]: Grabbed execution mutex.
MSI (s) (28:0C) [21:28:37:093]: Resetting cached policy values
MSI (s) (28:0C) [21:28:37:093]: Machine policy value 'Debug' is 0
MSI (s) (28:0C) [21:28:37:093]: ******* RunEngine:
******* Product: {91120000-0030-0000-0000-0000000FF1CE}
******* Action:
******* CommandLine: **********
MSI (s) (28:0C) [21:28:37:093]: Machine policy value 'DisableUserInstalls'
is 0
MSI (s) (28:0C) [21:28:37:093]: End dialog not enabled
MSI (s) (28:0C) [21:28:37:093]: Original package ==>
C:\WINDOWS\Installer\4164e1.msi
MSI (s) (28:0C) [21:28:37:093]: Package we're running from ==>
C:\WINDOWS\Installer\4164e1.msi
MSI (s) (28:0C) [21:28:37:312]: APPCOMPAT: looking for appcompat database
entry with ProductCode '{91120000-0030-0000-0000-0000000FF1CE}'.
MSI (s) (28:0C) [21:28:37:312]: APPCOMPAT: no matching ProductCode found in
database.
MSI (s) (28:0C) [21:28:37:312]: MSCOREE not loaded loading copy from system32
MSI (s) (28:0C) [21:28:37:328]: Opening existing patch
'C:\WINDOWS\Installer\416503.msp'.
MSI (s) (28:0C) [21:28:37:328]: Opening existing patch
'C:\WINDOWS\Installer\416533.msp'.
MSI (s) (28:0C) [21:28:37:328]: Opening existing patch
'C:\WINDOWS\Installer\416564.msp'.
MSI (s) (28:0C) [21:28:37:343]: Opening existing patch
'C:\WINDOWS\Installer\41657d.msp'.
MSI (s) (28:0C) [21:28:37:343]: Opening existing patch
'C:\WINDOWS\Installer\41654c.msp'.
MSI (s) (28:0C) [21:28:37:343]: Opening existing patch
'C:\WINDOWS\Installer\4165b2.msp'.
MSI (s) (28:0C) [21:28:37:343]: Opening existing patch
'C:\WINDOWS\Installer\4165ca.msp'.
MSI (s) (28:0C) [21:28:37:359]: Opening existing patch
'C:\WINDOWS\Installer\41659b.msp'.
MSI (s) (28:0C) [21:28:37:359]: Opening existing patch
'C:\WINDOWS\Installer\41651a.msp'.
MSI (s) (28:0C) [21:28:37:375]: File will have security applied from OpCode.
MSI (s) (28:0C) [21:28:37:453]: Original patch ==> c:\word.msp
MSI (s) (28:0C) [21:28:37:453]: Patch we're running from ==>
c:\WINDOWS\Installer\63afe5.msp
MSI (s) (28:0C) [21:28:37:453]: Opening existing patch
'C:\WINDOWS\Installer\15ef82.msp'.
MSI (s) (28:0C) [21:28:37:453]: Note: 1: 2203 2:
C:\WINDOWS\Installer\15ef82.msp 3: -2147287038
MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'AllowLockdownBrowse'
is 0
MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'DisableBrowse' is 0
MSI (s) (28:0C) [21:28:37:453]: Couldn't find local patch
'C:\WINDOWS\Installer\15ef82.msp'. Looking for it at its source.
MSI (s) (28:0C) [21:28:37:453]: Resolving Patch source.
MSI (s) (28:0C) [21:28:37:453]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (28:0C) [21:28:37:453]: User policy value 'DisableMedia' is 0
MSI (s) (28:0C) [21:28:37:453]: Machine policy value 'AllowLockdownMedia' is 0
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Media enabled only if package is
safe.
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Looking for sourcelist for
product {C6A89125-5473-45E3-B413-ED8186437475}
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Adding
{C6A89125-5473-45E3-B413-ED8186437475}; to potential sourcelist list
(pcode;disk;relpath).
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Now checking product
{C6A89125-5473-45E3-B413-ED8186437475}
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Media is enabled for product.
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Attempting to use LastUsedSource
from source list.
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Trying source C:\Documents and
Settings\Kritz\Application Data\OfficeUpdate12\Cabs\518949\.
MSI (s) (28:0C) [21:28:37:453]: Note: 1: 2203 2: c:\Documents and
Settings\Kritz\Application Data\OfficeUpdate12\Cabs\518949\word.MSP 3:
-2147287038
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Source is invalid due to
missing/inaccessible package.
MSI (s) (28:0C) [21:28:37:453]: Note: 1: 1706 2: -2147483647 3: word.MSP
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Processing net source list.
MSI (s) (28:0C) [21:28:37:453]: Note: 1: 1706 2: -2147483647 3: word.MSP
MSI (s) (28:0C) [21:28:37:453]: SOURCEMGMT: Processing media source list.
MSI (s) (28:0C) [21:28:38:609]: SOURCEMGMT: Trying media source E:\.
MSI (s) (28:0C) [21:28:38:609]: SOURCEMGMT: Resolved source to: 'E:\word.MSP'
MSI (s) (28:0C) [21:28:38:609]: Unable to create a temp copy of patch
'E:\word.MSP'.
MSI (s) (28:0C) [21:28:40:312]: Note: 1: 1708
MSI (s) (28:0C) [21:28:40:312]: Note: 1: 2729
MSI (s) (28:0C) [21:28:40:609]: Note: 1: 2729
MSI (s) (28:0C) [21:28:40:609]: Product: Microsoft Office Enterprise 2007 --
Installation failed.

MSI (s) (28:0C) [21:28:40:703]: Attempting to delete file
c:\WINDOWS\Installer\63afe5.msp
MSI (s) (28:0C) [21:28:40:703]: MainEngineThread is returning 1635
This patch package could not be opened. Verify that the patch package
exists and that you can access it, or contact the application vendor to
verify that this is a valid Windows Installer patch package.
C:\WINDOWS\Installer\4164e1.msi
MSI (c) (B0:04) [21:28:40:718]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (B0:04) [21:28:40:718]: MainEngineThread is returning 1635
=== Verbose logging stopped: 7/25/2007 21:28:40 ===

***

Please manually download one of the problem patches to your machine. Lets try
KB936514 for example.

Extract the contents of KB936514 out of the exe using winzip.
You will have many text files and a file named xlconv.msp.

For ease of this conversation place xlconv.msp in the root of c:\

Then open a command prompt window and use this command..

msiexec /p c:\xlconv.msp /l*v c:\Update.txt /qn

After it fails you will have a log file in the root of c:\ named update.txt.

Please paste the contents on the forum so we can tell you why it failed.


--
Eric Palm
MSFT Office Setup


:

Just installed 2007 to my XP SP2 machine. Approx. 15 updates available after
installation. The following failed to install. No specific info available:

Security Office KB936514
Outlook Junk Mail Filter KB936558
Outlook KB937608
Security Publisher KB936646
Security Excel KB936509
Word KB934173

Any suggestions apprciated. TIA