Office 2007 install fails

S

SDRegnier

Im trying to install Office 2007 Professional Plus on my Windows XP SP2
laptop. It displays a splash screen briefly, that goes away and shortly
after I get an error. The details of the error are logged in the application
event log and they are as follows:

Event Type: Error
Event Source: Microsoft Office 12
Event Category: None
Event ID: 5000
Date: 7/3/2008
Time: 11:26:11 AM
User: N/A
Computer: OBSDRX016510B
Description:
The description for Event ID ( 5000 ) in Source ( Microsoft Office 12 )
cannot be found. The local computer may not have the necessary registry
information or message DLL files to display messages from a remote computer.
You may be able to use the /AUXSOURCE= flag to retrieve this description; see
Help and Support for details. The following information is part of the event:
office12setup, {10120000-0f00-0000-0000--0000000ff1ce}, 12.0.4518.1014, x,
outofboundsindex, proplus.ww_proplusww.xml, x, x, NIL, NIL, NIL.
Data:
0000: 6f 00 66 00 66 00 69 00 o.f.f.i.
0008: 63 00 65 00 31 00 32 00 c.e.1.2.
0010: 73 00 65 00 74 00 75 00 s.e.t.u.
0018: 70 00 2c 00 20 00 7b 00 p.,. .{.
0020: 31 00 30 00 31 00 32 00 1.0.1.2.
0028: 30 00 30 00 30 00 30 00 0.0.0.0.
0030: 2d 00 30 00 66 00 30 00 -.0.f.0.
0038: 30 00 2d 00 30 00 30 00 0.-.0.0.
0040: 30 00 30 00 2d 00 30 00 0.0.-.0.
0048: 30 00 30 00 30 00 2d 00 0.0.0.-.
0050: 2d 00 30 00 30 00 30 00 -.0.0.0.
0058: 30 00 30 00 30 00 30 00 0.0.0.0.
0060: 66 00 66 00 31 00 63 00 f.f.1.c.
0068: 65 00 7d 00 2c 00 20 00 e.}.,. .
0070: 31 00 32 00 2e 00 30 00 1.2...0.
0078: 2e 00 34 00 35 00 31 00 ..4.5.1.
0080: 38 00 2e 00 31 00 30 00 8...1.0.
0088: 31 00 34 00 2c 00 20 00 1.4.,. .
0090: 78 00 2c 00 20 00 6f 00 x.,. .o.
0098: 75 00 74 00 6f 00 66 00 u.t.o.f.
00a0: 62 00 6f 00 75 00 6e 00 b.o.u.n.
00a8: 64 00 73 00 69 00 6e 00 d.s.i.n.
00b0: 64 00 65 00 78 00 2c 00 d.e.x.,.
00b8: 20 00 70 00 72 00 6f 00 .p.r.o.
00c0: 70 00 6c 00 75 00 73 00 p.l.u.s.
00c8: 2e 00 77 00 77 00 5f 00 ..w.w._.
00d0: 70 00 72 00 6f 00 70 00 p.r.o.p.
00d8: 6c 00 75 00 73 00 77 00 l.u.s.w.
00e0: 77 00 2e 00 78 00 6d 00 w...x.m.
00e8: 6c 00 2c 00 20 00 78 00 l.,. .x.
00f0: 2c 00 20 00 78 00 2c 00 ,. .x.,.
00f8: 20 00 4e 00 49 00 4c 00 .N.I.L.
0100: 2c 00 20 00 4e 00 49 00 ,. .N.I.
0108: 4c 00 20 00 4e 00 49 00 L. .N.I.
0110: 4c 00 0d 00 0a 00 L.....


I uninstalled McAfee VirusScan Enterprise 8.5 and some other software based
on a comment found on www.eventid.net. I cannot find anything that ties this
down. I looked for a log in my "local settings" directory and found nothing.
Has anyone seen this or have some troubleshooting tips to isolate what the
problem is?
 
B

Bob Buckland ?:-\)

Hi S.D.,

Are you logged in as Administrator?

Are you installing from a CD/DVD or from a copy of the CD on a server, or ???

Are you just running Setup directly?

==============
Im trying to install Office 2007 Professional Plus on my Windows XP SP2
laptop. It displays a splash screen briefly, that goes away and shortly
after I get an error. The details of the error are logged in the application
event log and they are as follows:

Event Type: Error
Event Source: Microsoft Office 12
Event Category: None
Event ID: 5000
Date: 7/3/2008
Time: 11:26:11 AM
User: N/A
Computer: OBSDRX016510B
Description:
The description for Event ID ( 5000 ) in Source ( Microsoft Office 12 )
cannot be found. The local computer may not have the necessary registry
information or message DLL files to display messages from a remote computer.
You may be able to use the /AUXSOURCE= flag to retrieve this description; see
Help and Support for details. The following information is part of the event:
office12setup, {10120000-0f00-0000-0000--0000000ff1ce}, 12.0.4518.1014, x,
outofboundsindex, proplus.ww_proplusww.xml, x, x, NIL, NIL, NIL.
Data:
0000: 6f 00 66 00 66 00 69 00 o.f.f.i.
0008: 63 00 65 00 31 00 32 00 c.e.1.2.
0010: 73 00 65 00 74 00 75 00 s.e.t.u.
0018: 70 00 2c 00 20 00 7b 00 p.,. .{.
0020: 31 00 30 00 31 00 32 00 1.0.1.2.
0028: 30 00 30 00 30 00 30 00 0.0.0.0.
0030: 2d 00 30 00 66 00 30 00 -.0.f.0.
0038: 30 00 2d 00 30 00 30 00 0.-.0.0.
0040: 30 00 30 00 2d 00 30 00 0.0.-.0.
0048: 30 00 30 00 30 00 2d 00 0.0.0.-.
0050: 2d 00 30 00 30 00 30 00 -.0.0.0.
0058: 30 00 30 00 30 00 30 00 0.0.0.0.
0060: 66 00 66 00 31 00 63 00 f.f.1.c.
0068: 65 00 7d 00 2c 00 20 00 e.}.,. .
0070: 31 00 32 00 2e 00 30 00 1.2...0.
0078: 2e 00 34 00 35 00 31 00 ..4.5.1.
0080: 38 00 2e 00 31 00 30 00 8...1.0.
0088: 31 00 34 00 2c 00 20 00 1.4.,. .
0090: 78 00 2c 00 20 00 6f 00 x.,. .o.
0098: 75 00 74 00 6f 00 66 00 u.t.o.f.
00a0: 62 00 6f 00 75 00 6e 00 b.o.u.n.
00a8: 64 00 73 00 69 00 6e 00 d.s.i.n.
00b0: 64 00 65 00 78 00 2c 00 d.e.x.,.
00b8: 20 00 70 00 72 00 6f 00 .p.r.o.
00c0: 70 00 6c 00 75 00 73 00 p.l.u.s.
00c8: 2e 00 77 00 77 00 5f 00 ..w.w._.
00d0: 70 00 72 00 6f 00 70 00 p.r.o.p.
00d8: 6c 00 75 00 73 00 77 00 l.u.s.w.
00e0: 77 00 2e 00 78 00 6d 00 w...x.m.
00e8: 6c 00 2c 00 20 00 78 00 l.,. .x.
00f0: 2c 00 20 00 78 00 2c 00 ,. .x.,.
00f8: 20 00 4e 00 49 00 4c 00 .N.I.L.
0100: 2c 00 20 00 4e 00 49 00 ,. .N.I.
0108: 4c 00 20 00 4e 00 49 00 L. .N.I.
0110: 4c 00 0d 00 0a 00 L.....


I uninstalled McAfee VirusScan Enterprise 8.5 and some other software based
on a comment found on www.eventid.net. I cannot find anything that ties this
down. I looked for a log in my "local settings" directory and found nothing.
Has anyone seen this or have some troubleshooting tips to isolate what the
problem is? >>
--

Bob Buckland ?:)
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*
 
S

SDRegnier

Yes I'm logged in as a domain administrator. I recieve this error when
installing from either a network share or from the CD. I also pulled the
Office 2007 Enterprise CD and tried to install Office 2007 Enterprise and got
the same error.

It would be nice to know what, OutOfBoundsIndex means in case it happens on
someone elses machine.

I re-imaged my laptop and then I was able to install Office 2007. Of
course, then I had to install all the additional programs I need as an
administrator. It was quicker than troubleshooting this problem that has no
documentation.
 

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