Office 2007 KB936960 insistis on being installed -- but it is alre

[Wm. Kritzberg]

I have auto-updates enabled for both Windows and Office on my XP SP2
machine, and am running Office Enterprise 2007.

Over the last few days, update KB936960 (called a "Security Update for
the 2007 Microsoft Office System") insists on installing itself over
and over again.

Every time I turn on the machine the update icon is sitting there in
the system tray, asking to be clicked on; every time I turn the
machine off, it offers to install before powering down. Interestingly
enough, I have autoupdates set up to install without intervention, so
I'm not sure why it's asking at all.

I've completed the install in both Express and Custom modes more than
once each; in all cases it appears to install successfully. However,
following a "successful" install, the update icon is still there.
According to Add/Remove programs, the KB936960 update has indeed been
successfully installed. According to Update History, it's been successfully
installed about 20 times.

So why does it keep asking me to be installed? And how do I make it
stop (without blocking other auto-updates)?

Any help appreciated. TIA

 

[Peter Foldes]

Contact the IT person of the company from where you purchased your Office 2007 Enterprise Edition. They will be able to help you out with this version of Office

 

[Notan]

I have auto-updates enabled for both Windows and Office on my XP SP2
machine, and am running Office Enterprise 2007.

Over the last few days, update KB936960 (called a "Security Update for
the 2007 Microsoft Office System") insists on installing itself over
and over again.

Every time I turn on the machine the update icon is sitting there in
the system tray, asking to be clicked on; every time I turn the
machine off, it offers to install before powering down. Interestingly
enough, I have autoupdates set up to install without intervention, so
I'm not sure why it's asking at all.

I've completed the install in both Express and Custom modes more than
once each; in all cases it appears to install successfully. However,
following a "successful" install, the update icon is still there.
According to Add/Remove programs, the KB936960 update has indeed been
successfully installed. According to Update History, it's been successfully
installed about 20 times.

So why does it keep asking me to be installed? And how do I make it
stop (without blocking other auto-updates)?

Any help appreciated. TIA

Have you tried turning off your AV software, first?

 

[KLM]

I continually get a message that says I need install updates, but then (over
and over) I get the following:


Installing updates:


Installing Security Update for Office 2003 (KB936048) (update 1 of 3)...
failed!
Installing Update for Outlook Junk Email Filter 2003 (KB936643) (update 2 of
3)... failed!
Installing Security Update for Excel 2003 (KB940602) (update 3 of 3)...
failed!


But then after trying to install, the following dialog box comes up:


Some updates could not be installed

The following Updates were not installed:

Security Update for Office 2003 (KB936048)
Update for Outlook Junk Email Filter 2003 (KB936643)
Security Update for Excel 2003 (KB940602)


Then, of course, the yellow shield appears in the task bar, and we start again


Please advise…

P.S. I DID try turning off AV software and issue still continues...

Thanks

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