Office 2007 not recognizing any files after setup

[TS]

Installed Office 2007 Home & Student on XP machine where 2003 was previously
loaded. Box says 3 installations available. One one my laptop works fine.
The one on my desktop (XP SP2) is quite maddening. After installation, I can
create new files and print them, but saving them to hard drive "loses" them.
Also, none of my files from 2003 are available. Not Word, not PPT, not XL.
They are on the drive but none of the Office apps will read them. Errors are
either "Your virus protection is out of date." (It's not.) or "File not
found - not in location." I've contacted MS Office support -- complete waste
of my valuable time; so very frustrating -- emails from them have
consistently recommended that I reload Office 2007 -- had already done that
-- and did it again 3 times while renaming reg entries to "hide" other
installations. Tech support says they can't get to me until next Saturday --
one week from today. Really depressing. Loss of significant productivity.
I'd take 2003 back just to be functional again. It was OEM.

Any ideas out there?

 

[Peter Foldes]

For OEM it is not Microsoft that you need to contact. It is the manufacturer of your computer

 

[DL]

If you have Office 2007 installed and you then insert the cd you will be
prompted to either repair or ammend
If you elected to install it would appear you may have installed a parrellel
installation, as per renaming reg entries.
All of which was unneccessary if you had chosen to repair, so I'm left
guessing as to what you actually did.