Hi Karin,
Have you tried setting your default to a different, non HP-printer such as one of the downloadable PDF printers
http://primopdf.com
or
http://cutepdf.com, or the optional install MS Office 2007 Document Image writer for example, then restarting the PC to see if
you have different results?
Depending on the HP Printer model, one of the following HP msgs that others have copied from HP emails could apply if that doesn't
work.
"We have a known compatibility issue with Microsoft word 2007. We are working on it and soon will be releasing a solution for it.
However, I appreciate
your efforts in trying to resolve this issue. I regret for the inconvenience
caused. However, as a work around please perform the following steps:
Work around 1: Please select any other printer (if any) as default printer
in Printers and faxes folder. (Please perform the following steps)
1. Click on Start and open Control Panel.
2. Open Printers and Faxes.
3. Right click on any printer icon other than HP Photosmart C4380 all in
one and select as ' Set this printer as Default printer'.
Now verify the result.
If you do not have any other printer icon in Printers and Faxes folder,
please perform Work around 2.
Work around 2:
1. Click Start and open Printers and Faxes.
2. On the left side of the page near the top, click Add a printer.
3. In the Add printer box, double-click Add a local printer.
4. Click Use an existing port, and then click Next.
5. Under Manufacturer, click the manufacturer of your printer, for example,
HP, and then under Printers, click the different printer that your
manufacturer recommended, for example HP DeskJet 550c.
6. If you see "Which version of the driver do you want to use?" click Use
the driver that is currently installed (recommended), and then click Next.
7. Click to select the Set as the default printer check box, click Next, and
then click Finish.
8. In the Printers and Faxes folder, double-click the new printer.
9. On the Printer menu, click Properties.
10. On the Ports tab, click to select the appropriate port check box for
your printer, and then click OK. For example, you can select LPT1 if your
printer is connected to your computer (LTP1 is a port that is used by most
computers to communicate with a local printer).
I understand from your mail that 'an application failure' error message
appears after exiting Word 2007. I regret for the inconvenience caused to you
and I will certainly assist you in this regard. I seek your kind cooperation.
This issue could occur be related to startup entries running in the
background. Please perform below steps to isolate the issue:
Disabling HP related files from the Startup:
============================================
1.Click Start Icon.
2.Select "run" or select the "Search" box and type msconfig.
3.User Account window may pop up with this message "Windows need your
permission".
4.Click continue.
5.Select statup tab.
6.Disable all hp related entries.
7.Restart the computer.
8.Once the computer is restarted, it will show that some startup entries are
bloked. Ignore this message and continue.
If the issue persists, please uninstall and reinstall the software:
Step-1:
=======
Uninstallation:
===============
Please uninstall the All-in-One software from the computer using the
following steps:
A. Programs and features:
=======================
1. Click Start, Control Panel and double-click Programsand features.
2. If there is an entry relating to one of the printers, select it, then
click Change/Remove.
3. Follow the dialog and "uninstall all" or "remove all" as appropriate.
Some "printer software" have programs that show up here and it will be a
good idea to remove those before going any further.
Here are the list of softwares to be removed:
HP PSC & Officejet
HP Solution center
HP Photosmart series drivers
HP Document viewer
HP Deskjet preload drivers.
HP Image zone
HP Software update
Step-2:
=======
Disable Device Discovery Service:
==================================
1) Click on the "Windows Icon" icon on the bottom left corner of the screen, type "services.msc" in the "Start Search" edit box,
and hit enter. This
will trigger Vista to pop-up a "User Account Control" dialog to prompt for
permission to continue. Click "Continue" to allow Vista to open the Services
management console application.
2) The Services management console application is made up of 2 panels. The
right panel contains a list of all services available on the system. Scroll
thru this list and look for a service called "HP CUE DeviceDiscovery Service".
3) Right-click on "HP CUE DeviceDiscovery Service" and select "Properties"
to open the "HP CUE DeviceDiscovery Service Properties" dialog.
4) From the "HP CUE DeviceDiscovery Service Properties" dialog, click on the
"General" tab. If the "Service status" shows that the service has started,
click on the "Stop" button to force the service to stop.
5) Change the "Start type" to "Disabled" and click on the "OK" button on the
bottom of the dialog to apply the changes.
Step-3:
=======
Turn off the Terminate and Stay Resident programs:
===================================================
Click the Start icon.
In the Start Search text box located above the Start icon, type msconfig and
then press Enter.
On the User Account Control window, click Continue . The System
Configuration window displays.
Click the General tab.
Select the Selective Startup check box.
Verify that the Load Startup Items check box is not selected.
Click the Services tab.
Select the Hide All Microsoft Services check box.
Click Disable All .
Click OK.
Click Restart to apply the changes. The computer automatically restarts.
Clear the temporary files and folders:
======================================
Start the Disk Cleanup utility.
Click the Start icon.
Click All Programs.
Click Accessories.
Click System Tools.
Click Disk Cleanup.
On the Disk Cleanup Options window, click My files only or Files from all
users on this computer .
In the Drives drop-down list, select the drive to clean up and then click OK.
On the Disk Cleanup utility report that displays, select the appropriate
check boxes to remove the unnecessary components and then click OK.
Step-4:
=======
Register VBSCRIPT.DLL:
======================
Search for the file VBSCRIPT.DLL on the computer. It is usually located in
C:\Windows\System32 folder.
Click Start and then click Accessories.
Right-click Command Prompt and click Run as Administrator.
Type the following in the command prompt:
CD C:\WINDOWS\SYSTEM32
(or the appropriate folder location where VBSCRIPT.DLL is located).
Press Enter.
Type REGSVR32 VBSCRIPT.DLL in the command prompt and press Enter.
A message displays that VBSCRIPT has been installed successfully.
Step-5:
=======
Please download and install the software from below weblink:
http://h10025.www1.hp.com/ewfrf/wc/...-1&lc=en&cc=us&dlc=en&product=1153494&os=2093
NOTE: Clicking the link above may give an error indicating it is invalid.
Copy the URL starting from "http" till "2093" and paste in the address box of
the browser, then press Enter Key.
I believe performing the above steps will resolve the issue. If you need
further assistance, please do reply with the observations and results. This
will help me to assist you further, and I thank you for being a valuable HP
customer.
Have a Nice Time.
Sincerely,
Jennifer
HP Total Care.
===============Hello Bob,
Thank you for your speedy reply again. You wouldn't believe the emails,
chats and conversations I had with HP about this problem. And although they
were very friendly, unfortunately to no avail. No matter what I said, the
advise was always: reinstall the software, either with or without having to
go "msconfig" first. So I am truly lost now and the Office applications as
well as Internet Explorer keep freezing, or shutting down with the error
messages and reopening with blank documents, power points, etc. The only
improvement so far really is that Outlook performs reasonably well at the
moment. Do you think that formatting the PC and reinstalling everything might
be a solution?
Kind regards,
Karin
--
Scholte >>
--
Bob Buckland ?
MS Office System Products MVP
*Courtesy is not expensive and can pay big dividends*
