Office 2007 SP1 now I cannot save documents.

[SuperGumby [SBS MVP]]

XP SP2 + O2007 Small Business Edition.

Open Word, Save As, no dialogue box appears.

I have just uninstalled/re-installed Office and the problem did not exhibit
until I installed SP1.

SP1 was installed under control of WSUS from the domain server and appears
to have completed successfully.

Event Type: Information
Event Source: Windows Update Agent
Event Category: Installation
Event ID: 19
Date: 1/8/2008
Time: 1:05:29 PM
User: N/A
Computer: XP06
Description:
Installation Successful: Windows successfully installed the following
update: 2007 Microsoft Office Suite Service Pack 1 (SP1)

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 57 69 6e 33 32 48 52 65 Win32HRe
0008: 73 75 6c 74 3d 30 78 30 sult=0x0
0010: 30 30 30 30 30 30 30 20 0000000
0018: 55 70 64 61 74 65 49 44 UpdateID
0020: 3d 7b 32 34 37 30 45 34 ={2470E4
0028: 34 31 2d 34 32 46 41 2d 41-42FA-
0030: 34 33 39 37 2d 42 36 41 4397-B6A
0038: 45 2d 39 45 35 34 39 38 E-9E5498
0040: 46 34 37 39 36 32 7d 20 F47962}
0048: 52 65 76 69 73 69 6f 6e Revision
0050: 4e 75 6d 62 65 72 3d 31 Number=1
0058: 30 30 20 00 00 .

Event Type: Warning
Event Source: Microsoft Office 12 Sessions
Event Category: None
Event ID: 7002
Date: 1/8/2008
Time: 1:21:04 PM
User: N/A
Computer: XP06
Description:
ID: 0, Application Name: Microsoft Office Word, Application Version:
12.0.6211.1000, Microsoft Office Version: 12.0.6215.1000. This session
lasted 566 seconds with 0 seconds of active time. This session ended with a
hang.

 

[SuperGumby [SBS MVP]]

crossposting to .misc, .officeupdate doesn't appear to get a lot of traffic.

 

[garfield-n-odie [MVP]]

Two things that have worked for other users:
1. If Windows Desktop Search is installed on the client, remove it.
2. If CA eTrust Antivirus is installed on the server, turn off
"Protect Network Drives" under Realtime Options | Advanced.

 

[SuperGumby [SBS MVP]]

WDS was one of my early suspects, it was removed.

We're using Trend rather than CA and I believe network scanning is disabled,
also the problem occurs with AV removed (I was clutching at straws .

Thanks for your thoughts.

I've actually dumped it on MS, created an 'incident', so far no joy however.

 

[garfield-n-odie [MVP]]

Two more things that might work:
1. Disable offline files (see
http://support.microsoft.com/?kbid=307853 "How to use offline files in
Windows XP"), reboot, and then reenable offline files.
2. See http://support.microsoft.com/?kbid=934160 "Error message in
Windows Vista when you try to rename a new subfolder in a shared folder

WDS was one of my early suspects, it was removed.

We're using Trend rather than CA and I believe network scanning is disabled,
also the problem occurs with AV removed (I was clutching at straws .

Thanks for your thoughts.

I've actually dumped it on MS, created an 'incident', so far no joy however.

Two things that have worked for other users:
1. If Windows Desktop Search is installed on the client, remove it.
2. If CA eTrust Antivirus is installed on the server, turn off "Protect
Network Drives" under Realtime Options | Advanced.

SuperGumby [SBS MVP] wrote:

XP SP2 + O2007 Small Business Edition.

Open Word, Save As, no dialogue box appears.

I have just uninstalled/re-installed Office and the problem did not
exhibit until I installed SP1.

SP1 was installed under control of WSUS from the domain server and
appears to have completed successfully.

Event Type: Information
Event Source: Windows Update Agent
Event Category: Installation
Event ID: 19
Date: 1/8/2008
Time: 1:05:29 PM
User: N/A
Computer: XP06
Description:
Installation Successful: Windows successfully installed the following
update: 2007 Microsoft Office Suite Service Pack 1 (SP1)

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 57 69 6e 33 32 48 52 65 Win32HRe
0008: 73 75 6c 74 3d 30 78 30 sult=0x0
0010: 30 30 30 30 30 30 30 20 0000000
0018: 55 70 64 61 74 65 49 44 UpdateID
0020: 3d 7b 32 34 37 30 45 34 ={2470E4
0028: 34 31 2d 34 32 46 41 2d 41-42FA-
0030: 34 33 39 37 2d 42 36 41 4397-B6A
0038: 45 2d 39 45 35 34 39 38 E-9E5498
0040: 46 34 37 39 36 32 7d 20 F47962}
0048: 52 65 76 69 73 69 6f 6e Revision
0050: 4e 75 6d 62 65 72 3d 31 Number=1
0058: 30 30 20 00 00 .

Event Type: Warning
Event Source: Microsoft Office 12 Sessions
Event Category: None
Event ID: 7002
Date: 1/8/2008
Time: 1:21:04 PM
User: N/A
Computer: XP06
Description:
ID: 0, Application Name: Microsoft Office Word, Application Version:
12.0.6211.1000, Microsoft Office Version: 12.0.6215.1000. This session
lasted 566 seconds with 0 seconds of active time. This session ended
with a hang.

 

[SuperGumby [SBS MVP]]

I appear to have nailed this down to a conflict with Tortoise CVS. Actually,
I can't take credit, they got a new machine and the user noticed that as
soon as he installed Tortoise the problem occured, I've since done some
testing.

XP+Office2007+Tortoise = OK, apply Office SP1 breaks it.
XP+Office2007+SP1 = OK, add Tortoise CVS, broken.

Is anyone using XP+Office2007+SP1+Tortoise ?

Can anyone see why? Yes, Tortoise integrates into explorer and in the error
state Office is pulling up an explorer window (the 'browse to location'
dialogue).

I've not yet been able to find anything on the Tortoise discussions.