Office 2007 Trial Edition made my Office 2000 Word & Outlook Unusa

[Amber Blecker]

Two weeks ago I installed the Office 2007 Standard Trial Version. However,
it appears that version has made my Office 2000 Word and Outlook totally
unusable. Neither will boot up.

I have tried uninstalling the trial version, reinstalling Word and Outlook
2000, repairing them, everything I can think of, but obviously 2007 has
replaced some necessary files which I can not overwrite. Interestingly,
Excel 2000 is working just fine.

MS is only offering me the paid support option for the 2000, as they do not
have any support for their trial versions, even though that's what caused the
problem. Does anyone have suggestions of what I can do here to solve this
problem? I'd like my 2000 Office programs back and working properly.

I do have the original installation discs for Office 2000.

 

[DL]

What exactly happens when you start either Word or Outlook?

 

[Amber Blecker]

With Word, I get an odd-sized screen, the license splash, then nothing. It
goes to not responding, no matter how long I leave it trying to open. When I
try to close, it brings up a not responding dialogue with the options of
check for solution, close program, wait to respond. When I click on problem
details, this is what is displayed:

Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: WINWORD.EXE
Application Version: 9.0.0.6926
Application Timestamp: 3d97fbe5
Hang Signature: f6fb
Hang Type: 0
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 1033
Additional Hang Signature 1: 86d2f41ed27fcf058bfcbe9bc1b76d9d
Additional Hang Signature 2: d6fb
Additional Hang Signature 3: 8c9f71996348f0743cdd4048d5e411b0
Additional Hang Signature 4: f6fb
Additional Hang Signature 5: 86d2f41ed27fcf058bfcbe9bc1b76d9d
Additional Hang Signature 6: d6fb
Additional Hang Signature 7: 8c9f71996348f0743cdd4048d5e411b0

For Outlook, it simply won't load - starts to, then the window closes.

-Amber

 

[DL]

Since aparently this is a Vista system, was Office 2000 installed & working
before you trialed Office 2007?

 

[Amber Blecker]

Yes - was fully functioning and stable before I installed the trial edition.

 

[Amber Blecker]

I should also mention I'm perfectly happy to completely and permanently
remove the 2007 trial from my system if that's the best route to solve the
problem. However, just doing so from add/remove programs didn't take care of
the issue, so would need some registry editing I'd presume, then re-loading
2007. If that's the route to take, will need some direction in the registry.
I try not to poke around in there unless absolutely necessary.

 

[DL]

http://support.microsoft.com/kb/928218/en-us
may assist

 

[Amber Blecker]

That looks promising! I'll try it tomorrow when I'm fresh (and after
tonight's drive image of my primary drive) and report back.

 

[Amber Blecker]

Unfortunately, I followed those instructions, then reinstalled Office 2000,
and no go. I got the EULA for Excel, which means the install was accepted,
but not for Word or Outlook - they're still responding in exactly the same
way.

Any other suggestions? I can, of course, purchase either the $49 service
call, or even worse case the Office 2007 pack, but I really don't want to -
I'm not fond of the 2007 UI, especially for Word, and have no need to have
all the enterprise and document sharing options.

Any other suggestions?

 

[DL]

You have a restore point for a time prior to the installation of 2007?

 

[Amber Blecker]

Unfortunately no prior restore point as this is a new laptop and have been
doing a lot of installs.

I do have a Ghost Image, but I've installed and configured so much software
since then, would be painful and a bad use of my time to go back to that
image then re-install everything after that. I could better spend my time
(and equivalent value) purchasing 2007 and getting used to the new UI. I've
probably already spent too much time on this as it is, I just get set on
something and hate it when it doesn't work right and I can't figure it out.

Any other ideas before I give up?

 

[DL]

Not really, I'm afraid, other then the nucleur option.