Office 2007 Ultimate "Hanging" after Windows updates of 7-27-09

[John Kotuby]

Hi all,

Just a comment here. Outlook and Word have stopped functioning correctly
following the recent 11 windows updates for office 2007 including SP2. I
have my machine running Vista Ultimate 32-bit with SP2. I just realized that
I also installed Vista SP2 recently. The Updates are set to occur
automatically at 3AM.

Word will start but when I close it (even wothout opening a saved document)
I get an MS pop-up messgae that "Micorosft Office Word has stopped
Working...Windows will close the program and notify you if a solution is
available". If I open a saved document I cannot edit it...the edit cursor
does not respond.
Hmmm, I just noticed that if I simply open Word and let it sit for a few
minutes, the same message appears. Wow!

Same thing happens with Outlook.

Anyone else experience similar problems?

 

[DL]

Not here
Presumably you ran Office Diagnostics

 

[twilli]

John,

I am having the exact same problem! I was working in word at the tim
and word has not opened since the computer has shut down and restarted
It will open but it freezes preventing any buttons from being pressed.
Was your download the malicious software remover tool?

Please help! I have tried renaming normal.dot but have had no luck :

 

[John Kotuby]

Here is an update...

I wish I could help. I just finished Uninstalling and Re-installing Office
2007 Ultimate. I then applied SP2 only. Word STILL does not work correctly
and I get the same error message upon trying to close it.

And yes I have run Microsoft Diagnostics...before the uninstall-reinstall.
it said it found a problem (no specifics) and fixed it...but to no avail.

I have heard talk about plug-ins causing problems.

But do the Plugins reattach themselves on after a complete uninstall?

Also, for some reason even though the PST file is kept in the default
location, when uninstalled-reinstalled the email Accounts in Outlook were
still there.
What's up with that?

Apparenly an Uninstall does not "really" uninstall. Also apparently it
leaves the problems intact.

Very, very, very frustrating.

I religiously update virus definitions and MS patches.

Are there special steps needed to do a "complete" unistall?

 

[garfield-n-odie [MVP]]

Could be a damaged Word data key in the Windows registry. Close
Word 2007, start regedit, and rename the
"\\HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data"
key. Word 2007 will create a new Data key using the factory
default settings when you restart the program. If this fixes the
problem, great... but you might have to re-select some of your
Word Options settings. If it doesn't, you can close Word 2007,
go back into regedit, delete the newly created Word data key, and
rename the old key back to its original name to retrieve your old
Word Options settings.

 

[John Kotuby]

Thanks so much! That seems to have worked. I can now open my DOC and DOCX
files, edit and save them. I no longer get an error each time I close Word.
I wish there was some resource I could use to research this type of problem
when it occurs. I should think that Microsoft would be aware of such a
problem and have it documented somewhere.

Maybe the Marketing department won't let them publish such blasphemy...LOL.

Thanks again

 

[garfield-n-odie [MVP]]

The resource you suggest already exists at
http://support.microsoft.com . Your particular issue is
documented at http://support.microsoft.com/?kbid=940791 "How do I
fix the problem that I experience after I install an automatic
update for Word 2007 on a Windows Vista-based computer?" But
clicking on the "Fix this problem" link in this Knowledge Base
article will automatically delete your Word data key, which in my
opinion is not always necessary or desirable.

 

[undisclosed]

I have the same problems listed above but ONLY Outlook hangs
Word works fine..any suggestions
( is there a similar "remove Data" fix for Outlook?
I am using Office 2007 Standard running on my Lenovo Vista P