Office 2007 upgrade removes TIF file type

[Crashball]

We have a had a couple issues with this and we can duplicate it every time.
Most of our users have the TIF file types associated with The MS Document
Imaging program. We did not include this program in our install (upgrade)
from 2003 to Office 2007. After the upgrade, the TIF file associations are
completely gone from windows, although they will still open in Pciture and
Fax viewer. Our issue mainly lies in a 3rd party product that looks for the
file association to open it and there isn't one so it will not open. Is this
a known issue?

 

[Eric A.]

Ok... I don't understand.

You stated..
"Most of our users have the TIF file types associated with The MS Document
Imaging program. We did not include this program in our install (upgrade)
from 2003 to Office 2007."

Does this mean that during the upgrade you choose not to install the
document imaging feature of office 2007? If yes... that is what you mean....
then this is normal behaivor. You cannot expect tif files to open in document
imaging if you removed it from the box. Once document imaging is no longer
installed it would fall back on the windows tiff program which in this case
is picture and fax viewer.

Also... you state....
"After the upgrade, the TIF file associations are
completely gone from windows, although they will still open in Pciture and
Fax viewer."

If TIF files are still opening in picture and fax viewer then there is still
an association there. The association would only be gone if it didnt open
with any programs by default.

It sounds like your third party app requires tif files to open in document
imaging? If this is the case and I understood correctly then add the document
imaging feature in office 2007

 

[Crashball]

Sorry for such a sloppy post.

You are correct in saying that we chose to not install the document imaging
program. The action that i get is expected out of windows: it opens in the
picture/fax viewer. what i don't expect is the file types to disappear out
of the list, which is what our 3rd party app (eRoom) looks at. It doesn't
have to be the MS Document imaging for eRoom to open it, it just needs an
association. So even though there is no listed association, Windows still
knows how to handle it, but eRoom does not.

Without office installed at all it would have TIF listed and it is
associated with the picture and fax viewer. Somehow it still knows to use it,
but there is no TIF file type listed. Dang, i'm getting confused even
writing this....hope that clarifies it some.


I don't expect them to open in the document imaging program. They do somehow
still open in the pciture and fax viewer, though there is no association for
it listed.