Office 2007 weirdness

[wyocowboy]

I don't know if this is Office 2007 (Enterprise Edition) or an underlying
Vista problem, so in hopes that someone in the Office forum has seen this,
I’ll start here.

Computer is Vista 64 bit sp1 w/4gb ram. All of a sudden, it is no longer
possible to save documents in Word, Excel, Powerpoint or Publisher. It is
also not possible to attach a document in Outlook using the Attach File (no
dialog appears). However, if you go into Explorer, right click a document and
use Send To email recipient, it opens a new message with the file attached.

Wordpad and Notepad work fine. If an rtf document is created in Wordpad,
Word can then open it and save changes (rtf format), but nothing happens if
you try the Save As - no dialog appears.

Word and Excel act the same way, and do not present errors. When trying to
save a file in Publisher, it says “Windows is low on memory. To free up
memory, save your work and close other programs; then continue working.†At
the time it does this, there is 2.5 GB free ram.

When trying to save a file in PowerPoint, it displays "an error occurred
while opening the file dialog. Please save your presentations and then
restart Power Point."

I can close out of any of these Office programs, as long as I abort the save
(the programs do not hang).

Another odd thing is that Internet Explorer will no longer download files.
It goes through the motions but never presents the file download/save dialog.
On the other hand, Firefox has no problem downloading files.

I tried using the Repair function in Office 2007, but it made no difference.
I was able to fix a similar problem on an XP machine running Office 2003
(could not save files in Word) by reinstalling XP SP3, but since this Vista
machine shipped with Vista SP1 already installed, I get “SP1 already
installed!†when I try to reinstall it. I might be able to fix this if there
was a way to force it to reinstall Vista sp1.

Other things that have not worked are starting Word or Outlook in safe mode,
and running the Office repair tool, and system restore, back to the oldest
available restore point.

Has anyone seen this and know how to fix it?

Thanks.

 

[DL]

I would look at the probabilty that your PC is infected with mallaware and
or you have failing hardware

 

[wyocowboy]

Hardware is new, and why would failing h/w only affect MS Office? There are
no indications of a failing hard drive in event viewer. I also checked the
system and found no malware (I remove it for a living).

 

[wyocowboy]

I don't know if this is Office 2007 (Enterprise Edition) or an underlying
Vista problem, so in hopes that someone in the Office forum has seen this,
I’ll start here.

Computer is Vista 64 bit sp1 w/4gb ram. All of a sudden, it is no longer
possible to save documents in Word, Excel, Powerpoint or Publisher. It is
also not possible to attach a document in Outlook using the Attach File (no
dialog appears). However, if you go into Explorer, right click a document and
use Send To email recipient, it opens a new message with the file attached.

Wordpad and Notepad work fine. If an rtf document is created in Wordpad,
Word can then open it and save changes (rtf format), but nothing happens if
you try the Save As - no dialog appears.

Word and Excel act the same way, and do not present errors. When trying to
save a file in Publisher, it says “Windows is low on memory. To free up
memory, save your work and close other programs; then continue working.†At
the time it does this, there is 2.5 GB free ram.

When trying to save a file in PowerPoint, it displays "an error occurred
while opening the file dialog. Please save your presentations and then
restart Power Point."

I can close out of any of these Office programs, as long as I abort the save
(the programs do not hang).

Another odd thing is that Internet Explorer will no longer download files.
It goes through the motions but never presents the file download/save dialog.
On the other hand, Firefox has no problem downloading files.

I tried using the Repair function in Office 2007, but it made no difference.
I was able to fix a similar problem on an XP machine running Office 2003
(could not save files in Word) by reinstalling XP SP3, but since this Vista
machine shipped with Vista SP1 already installed, I get “SP1 already
installed!†when I try to reinstall it. I might be able to fix this if there
was a way to force it to reinstall Vista sp1.

Other things that have not worked are starting Word or Outlook in safe mode,
and running the Office repair tool, and system restore, back to the oldest
available restore point.

Has anyone seen this and know how to fix it?

Thanks.

 

[wyocowboy]

Ok, for anyone else that runs into these symptoms, here was the fix...

After verifying that there was no virus infection, I ran hijackthis, which
revealed that Vista system files that were supposed to be loading at startup
were missing. So i ran sfc /scannow and it replaced the missing files, so now
everything works again.