Office 2008 12.2.1 Update failed

C

Carey

I have tried to install this update a couple of times. Here's the error
message: "Office 2008 12.2.1 Update can't be installed on this disk. A
version of the software required to install this update was not found
on this volume."

They gave a web address to find out why, but there is not answer to this
issue on that page.

Can anyone help?

Thanks.
 
J

John McGhie

Yeah, disconnect your "other" disks :)

It finds the software to updated by searching using Spotlight.

Either it is finding another copy of Office on a different disk, or it is
not finding the pieces of Office it expects to see. Either way, it's
confused.

If you have other disks, disconnect them and start it off again: it should
complete this time.

If you have moved or removed pieces of the software, you will need to Remove
and Reinstall first.

Cheers


I have tried to install this update a couple of times. Here's the error
message: "Office 2008 12.2.1 Update can't be installed on this disk. A
version of the software required to install this update was not found
on this volume."

They gave a web address to find out why, but there is not answer to this
issue on that page.

Can anyone help?

Thanks.
Click to expand...

This email is my business email -- Please do not email me about forum
matters unless you intend to pay!

--

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:[email protected]
 
J

John McGhie

Hi Steve:

No, "Putting it in the Trash" is fatal ‹ that's how you got into this mess.

By "Remove" I mean you must run the Office Remover Tool, so the software
modules and the preferences throughout your system are all consistent.

Let's hope it's not too mixed up... Try this:

1) Re-install Office 2004. Do a COMPLETE re-install, and make sure there
are no other disks connected when you do it :)

2) Run the Office Remover tool that will have landed in the Office 2004
application folder. This does a clean removal.

Now the Office 2008 install should run without protest. If not, this is
going to get ugly ...

Cheers


OK, I put 2004 in the trash and disconnected my backup disk. I get the
same error message as reported earlier. No clue.

*Steve*
My New Book <http://careystevens.blogspot.com>
Click to expand...

This email is my business email -- Please do not email me about forum
matters unless you intend to pay!

--

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:[email protected]
 
C

Carey

Got it all done last night. Puled 2004 out of the trash and ran the
"remove" app. Then I removed 2008 and reinstalled. Updates installed
flawlessly. Didn't get too ugly.

Do you think this problem is common knowledge, esp. since someone in the
group suggested keeping 2004 and 2008 active before deciding on making
the switch to the later version? Do people know that the updates won't
install if you do that?

Thanks for hanging in there with me, John.

*Steve*
My New Book <http://careystevens.blogspot.com>
 
C

CyberTaz

Hi Steve;

Having both 2004 & 2008 installed simultaneously is not the problem. What
precipitates the conflict is a combination of how the installation is
performed & the manner in which Office 2004 & OS X have been maintained
prior to installing 2008. What John has walked you through was necessary in
order to correct the problem that arose as a result of those considerations.

I think you may be reading into what John is saying. Office 2008 & 2004 can
coexist perfectly well on the same Mac.

Regards |:>)
Bob Jones
[MVP] Office:Mac
 
J

John McGhie

Hi Steve:

Just to amplify what I answered earlier, if it’s done right both 2004 and
2008 will update perfectly and run perfectly side-by-side. They do on my
Mac Pro and my MacBook.

However, what we should be warning people about is "moving stuff around" and
"deleting stuff" and "having multiple copies".

A software installer looks for a specific lump of code to replace. It finds
it by asking the system preferences where things were installed, and then
going there to look for the bits it is going to update.

If the software modules are not where the preferences say they should be,
for whatever reason, the updater fails. It must do: it can't just replace
software modules that may not even be part of the correct application.

Cheers


Got it all done last night. Puled 2004 out of the trash and ran the "remove"
app. Then I removed 2008 and reinstalled. Updates installed flawlessly.
Didn't get too ugly.

Do you think this problem is common knowledge, esp. since someone in the group
suggested keeping 2004 and 2008 active before deciding on making the switch to
the later version? Do people know that the updates won't install if you do
that?

Thanks for hanging in there with me, John.
Steve
My New Book <http://careystevens.blogspot.com>
Click to expand...

This email is my business email -- Please do not email me about forum
matters unless you intend to pay!

--

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:[email protected]
 
J

John McGhie

A favourite suspect for blame is “Monolingualâ€. It deletes chunks of
applications to try to make them "smaller".

Sort of like chopping off the boot/trunk of a car. The car is smaller,
lighter, and uses less petrol; but shopping becomes more difficult :)

There are a few utilities out there that offer to fiddle with your system to
make it go better. Personally, I treat them with great suspicion unless I
got 'em from Apple :)

Cheers

Gotcha. No clue how stuff got moved around.
Steve
My New Book <http://careystevens.blogspot.com>
Click to expand...

This email is my business email -- Please do not email me about forum
matters unless you intend to pay!

--

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:[email protected]
 
J

John McGhie

Hi Steve:

I haven't heard of Macaroni, and we have had no reports of it causing
issues.

However, I am immediately suspicious of its ability for "Removing
language-specific files you don't need (save GB of disk space)."

Try switching off Macaroni's "Remove localised files" function, then do a
full remove of Office 2008 using the Office Remover tool, then a full
re-installation. If Macaroni was the cause, that will bring it right.

Removing supposedly unneeded language files is what Monolingual does, and
that's guaranteed to bomb the update process :) Office 2008 does not have
language-specific files "you don't need". PC Office does (or can have, if
you install them...) but Mac Office did not get that feature yet.

Yes, it would have been nice to have it: it enables the software developers
to maintain just a single version of the application, and add the language
features as ancillary files beside it. It enables cool functions such as
installing only the languages you need, smaller, faster applications, and
enabling you to switch user-interface languages on the fly, and other good
things.

But we haven't got it: which means that all the "language-specific" files
you find in Office Mac are actually part of the core application, and the
installer will die of confusion if it finds that they are not there when
attempting an update.

Cheers

Never heard of "“Monolingualâ€Â." Only thing I use coming close to
your concern is Macaroni. Ever heard of it messing with stuff?

*Steve*
My New Book <http://careystevens.blogspot.com>
Click to expand...

This email is my business email -- Please do not email me about forum
matters unless you intend to pay!

--

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:[email protected]
 
P

Phillip Jones, C.E.T.

When I install a system on my Mac I install every language there is on
the DVD. surely if I don't the an application is going to squawk about
a language not installed.
 
J

John McGhie

So you did :)

Good strategy :)

Cheers


I reported several messages ago that Office 2008 updated and running
fine. I won't mess with it for now. Thanks.

*Steve*
My New Book <http://careystevens.blogspot.com>
Click to expand...

This email is my business email -- Please do not email me about forum
matters unless you intend to pay!

--

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:[email protected]
 

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