Office 2008-apps crash during startup

[Xaime16]

I've been using Office 2008 for the last few days, without major problems. Since yesterday I can't start up Word & Entourage anymore. I've tried deleting the preferences as suggested elsewhere in the forum, but no joy. The error I receive is the following:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-01-30 19:03:54 +0100
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.0.0.071130
Crashed Module Name: unknown
Crashed Module Version: unknown
Crashed Module Offset: unknown
Blame Module Name: unknown
Blame Module Version: unknown
Blame Module Offset: unknown
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0xffff8a48 in ( + 0x00000000)
# 2 0x16782a88 in _CopyNamedResource + 0x00000038 (JapaneseProofing + 0x00001a88)
# 3 0x167853bc in SpLoadResource(FSRef const*, long, void* (*)(void*, unsigned long)) + 0x00000054 (JapaneseProofing + 0x000043bc)
# 4 0x16785518 in _SpGetResPtrs + 0x00000118 (JapaneseProofing + 0x00004518)
# 5 0x1678570c in _SpThread_LoadResource + 0x00000054 (JapaneseProofing + 0x0000470c)
# 6 0x16785d6c in _SpThread_GetThStateFromPool + 0x00000090 (JapaneseProofing + 0x00004d6c)
# 7 0x16785dcc in _WordBreakInit + 0x00000018 (JapaneseProofing + 0x00004dcc)
# 8 0x015aa870 in _ProofOpenWordBreakerSession + 0x000000A8 (MicrosoftComponentPlugin + 0x00038870)
# 9 0x00b00d8c in _wdCommandDispatch + 0x007D7F84 (Microsoft Word + 0x00affd8c)
# 10 0x00b00dd8 in _wdCommandDispatch + 0x007D7FD0 (Microsoft Word + 0x00affdd8)
# 11 0x006893f8 in _wdCommandDispatch + 0x003605F0 (Microsoft Word + 0x006883f8)
# 12 0x00689468 in _wdCommandDispatch + 0x00360660 (Microsoft Word + 0x00688468)
# 13 0x00004ee0 in __mh_execute_header + 0x00003EE0 (Microsoft Word + 0x00003ee0)
# 14 0x0000504c in __mh_execute_header + 0x0000404C (Microsoft Word + 0x0000404c)
# 15 0x016281a4 in _McpEnableTimers + 0x00000128 (MicrosoftComponentPlugin + 0x000b61a4)
# 16 0x954c9af0 in .objc_class_name___NSCFSet + 0x9538CEC4 (CoreFoundation + 0x00069af0)
# 17 0x905ceab4 in .objc_class_name_IPMDFontRange + 0x90271F74 (HIToolbox + 0x00030ab4)
# 18 0x905ce8d8 in .objc_class_name_IPMDFontRange + 0x90271D98 (HIToolbox + 0x000308d8)
# 19 0x0166d240 in _McpRunApplicationEventLoop + 0x00000054 (MicrosoftComponentPlugin + 0x000fb240)
# 20 0x00af7cbc in _wdCommandDispatch + 0x007CEEB4 (Microsoft Word + 0x00af6cbc)
# 21 0x00b00be8 in _wdCommandDispatch + 0x007D7DE0 (Microsoft Word + 0x00affbe8)
# 22 0x022e7bbc in __WlmMain + 0x00000050 (MicrosoftOffice + 0x004dbbbc)
# 23 0x00ae5454 in _wdCommandDispatch + 0x007BC64C (Microsoft Word + 0x00ae4454)
# 24 0x000032c0 in __mh_execute_header + 0x000022C0 (Microsoft Word + 0x000022c0)
# 25 0x00002fc4 in __mh_execute_header + 0x00001FC4 (Microsoft Word + 0x00001fc4)
# 26 0x00000ffc in ( + 0x00000000)

PPC Thread State:
srr0: 0xffff8a48 srr1: 0x0200f030 vrsave: 0xff000000
 xer: 0x00000007 lr: 0x16782a88 ctr: 0x00000365 mq:0x00000000
  r0: 0x00000001 r1: 0xbfffe7b0 r2: 0x00000000 r3:0x0a971000
  r4: 0x00000000 r5: 0x0000d959 r6: 0x00000010 r7:0x00000020
  r8: 0x00000030 r9: 0x00000000 r10: 0x00000060 r11:0x00000080
 r12: 0x0a971000 r13: 0x00000001 r14: 0xa0976478 r15:0x00000004
 r16: 0x5b74d541 r17: 0x00000001 r18: 0x00007c0f r19:0x00000000
 r20: 0x00000000 r21: 0x00000000 r22: 0xbffff0f0 r23:0x00000f03
 r24: 0x050098c0 r25: 0x01410000 r26: 0x00000000 r27:0x0000006d
 r28: 0x0a971000 r29: 0x00000000 r30: 0xbfffe838 r31:0x16785370

Thread 1:

# 1 0x95eb3b58 in _atantblEntry + 0x95CD9388 (libSystem.B.dylib + 0x00001b58)
# 2 0x95f3f900 in _atantblEntry + 0x95D65130 (libSystem.B.dylib + 0x0008d900)
# 3 0x95f56ccc in _atantblEntry + 0x95D7C4FC (libSystem.B.dylib + 0x000a4ccc)
# 4 0x01afc5b0 in _MerpCreateSession

 

[JB]

I am having the same problem with Word on a Powerbook G4 1.67 - Excel launches without difficulty but work always crashes.

 

[Diane Ross]

I've tried deleting the preferences as suggested elsewhere in the forum, but
no joy.

Lots of things have been suggested. It's always best to describe what you
did use. You might have missed something.

 

[TonyB]

Can someone tell me which preferences were deleted? I am also having trouble launching word. everything else works fine.

 

[Daiya Mitchell]

TonyB, see if the information here helps:
http://www.officeformac.com/ProductForums/Word/976

 

[John McGhie]

Hi Tony:

Repeating an announcement put into the Word group by Beth Rosengard:

Microsoft has confirmed that a *possible* cause for Word 2008 crashing on
launch (or quit) is the presence of preference files from previous versions
of Word. If you have this problem, try one of these workarounds:

1. Quit out of all versions of Word and trash (or rename) all Word
preference files *prior* to Word 2004:

Home/Library/Preferences/Microsoft/Word Settings (10)

HD/OS 9 System Folder/Preferences/Microsoft/ Word Settings (9)

HD/OS 9 System Folder/Preferences/Microsoft/ Word Settings (8)

2. Hold down the Shift key when launching Word. (This bypasses the First
Run Update process so Office doesn't go looking for previous version
preference files.) Unfortunately, this tells Word not to load any prefs at
all ­ even Word 2008 prefs ­ and you will need to do this on every launch,
so it's not a long-term workaround.

Hope this helps

Can someone tell me which preferences were deleted? I am also having trouble
launching word. everything else works fine.

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia
+61 4 1209 1410, mailto:[email protected]