Office 2008 crashing on roaming profile

[nmctech]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel

Office 2008 will not open on a roaming profile (we're using Leopard server) but will work fine when running on a local profile.

Office 2004 was installed previously but was either trashed or uninstalled while installing office 2008.

All recent updates have been applied but to no avail. All preferences have been trashed. Everything with the name microsoft was deleted for good and everything done from scratch but it didn't help.

Here is the error log. Thanks for any help !

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-03-20 20:32:23 -0500
Application Name: Microsoft Office Setup Assistant
Application Bundle ID: com.microsoft.setupassistant
Application Signature: MosA
Application Version: 12.0.0.071130
Crashed Module Name: EntourageLegacy
Crashed Module Version: unknown
Crashed Module Offset: 0x000e9fa2
Blame Module Name: EntourageLegacy
Blame Module Version: unknown
Blame Module Offset: 0x000e9fa2
Application LCID: 1033
Extra app info: Reg=English Loc=0x0409

Thread 0 crashed:

# 1 0x00b39fa2 in _SAM_SetMeContactField + 0x00000082 (EntourageLegacy + 0x000e9fa2)
# 2 0x16486f50 in -[UserInfoPane createIdentityFromData] + 0x000002FE (UserInfo + 0x00003f50)
# 3 0x00013bbe in -[WizardController goNextRoot:skipShouldExit:] + 0x0000022E (MicrosoftWizard + 0x00003bbe)
# 4 0x00013ce7 in -[WizardController goNext:] + 0x00000030 (MicrosoftWizard + 0x00003ce7)
# 5 0x95502e56 in .objc_class_name_HICocoaWindowContentView + 0x94C9F936 (AppKit + 0x00111e56)
# 6 0x95502d94 in .objc_class_name_HICocoaWindowContentView + 0x94C9F874 (AppKit + 0x00111d94)
# 7 0x95502c1a in .objc_class_name_HICocoaWindowContentView + 0x94C9F6FA (AppKit + 0x00111c1a)
# 8 0x95502273 in .objc_class_name_HICocoaWindowContentView + 0x94C9ED53 (AppKit + 0x00111273)
# 9 0x95501ac6 in .objc_class_name_HICocoaWindowContentView + 0x94C9E5A6 (AppKit + 0x00110ac6)
# 10 0x95501380 in .objc_class_name_HICocoaWindowContentView + 0x94C9DE60 (AppKit + 0x00110380)
# 11 0x954ffac3 in .objc_class_name_HICocoaWindowContentView + 0x94C9C5A3 (AppKit + 0x0010eac3)
# 12 0x954cc714 in .objc_class_name_HICocoaWindowContentView + 0x94C691F4 (AppKit + 0x000db714)
# 13 0x9542a0f9 in .objc_class_name_HICocoaWindowContentView + 0x94BC6BD9 (AppKit + 0x000390f9)
# 14 0x953f730a in .objc_class_name_HICocoaWindowContentView + 0x94B93DEA (AppKit + 0x0000630a)
# 15 0x00002a86 in __start + 0x000000D8 (Microsoft Office Setup Assistant + 0x00001a86)
# 16 0x000029ad in start + 0x00000029 (Microsoft Office Setup Assistant + 0x000019ad)

X86 Thread State:
eax: 0x00300030 ebx: 0x00b39f2e ecx: 0x00001f01 edx:0xe81cec83
edi: 0x01673660 esi: 0xbffff0a8 ebp: 0xbfffef88 esp:0xbfffef40
ss: 0x0000001f eip: 0x00b39fa2 cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010206

Thread 1:

# 1 0x9009ab06 in _signgam + 0x8FEFC2C6 (libSystem.B.dylib + 0x00000b06)
# 2 0x901237eb in _signgam + 0x8FF84FAB (libSystem.B.dylib + 0x000897eb)
# 3 0x00090265 in _MerpCreateSession + 0x00000B05 (merp + 0x00002265)
# 4 0x0008f8cd in _MerpCreateSession + 0x0000016D (merp + 0x000018cd)
# 5 0x0008f954 in _MerpCreateSession + 0x000001F4 (merp + 0x00001954)
# 6 0x0009040d in _MerpCreateSession + 0x00000CAD (merp + 0x0000240d)
# 7 0x900cbc55 in _signgam + 0x8FF2D415 (libSystem.B.dylib + 0x00031c55)
# 8 0x900cbb12 in _signgam + 0x8FF2D2D2 (libSystem.B.dylib + 0x00031b12)

X86 Thread State:
eax: 0xffffffa6 ebx: 0x90112609 ecx: 0xb00a0a5c edx:0x9009ab06
edi: 0x0000031a esi: 0xf5e5b386 ebp: 0xb00a0ac8 esp:0xb00a0a5c
ss: 0x0000001f eip: 0x9009ab06 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000202

Thread 2:

# 1 0x900a1bce in _signgam + 0x8FF0338E (libSystem.B.dylib + 0x00007bce)
# 2 0x900a1996 in _signgam + 0x8FF03156 (libSystem.B.dylib + 0x000079

 

[nmctech]

I finally figured what the problem was. Since we migrated from a Tiger server to a Leopard server, the file permissions that were copied were not set right (as Leopard has faulty file permission issues).

So I created new users afresh on the Leopard server and Office runs on the roaming profiles without any hassle.

Hope this helps !

 

[John McGhie]

Just for completeness, to save some other Sys Admin from having to look 'em
up, can you publish the permissions you ended up with?

Thanks

I finally figured what the problem was. Since we migrated from a Tiger server
to a Leopard server, the file permissions that were copied were not set right
(as Leopard has faulty file permission issues).

So I created new users afresh on the Leopard server and Office runs on the
roaming profiles without any hassle.

Hope this helps !

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John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]