Office 2008 for MAC - Custom DIctionary Problem

[wpaulin]

Finally I find this site.

I'm a newly returned to MAC (for PC) user expecting a seamless
transition (as proclaimed by Mac folks for many years). . What a
shock. I've spent over 6 hours on the phone (with Microsoft and
Apple) on this problem with no resolution. Finally a private
consultant examined my machine and found this site. So far I've lost
a day and 1/2 on what is apparently a known problem!

My problem seems to be typical. I've set language to "none" and etc.,
but still cannot get more than 10 to 20 new words in the custom
dictionary before I get the "cannot access the customer dictionary"
message . . . no mater reinstalling Office, setting up new custom
dictionaries, making new user accounts, cleaning out possibly
"contaminated" documents, restoring permissions endlessly, having
custom diagnostics run by paid, ex Apple technician consultants, etc..

No one can fix this so far. BUT WHY CANNOT OFFICE AND /OR MAC TECH
SUPPORT TELL ME ABOUT THIS AND THAT THEY ARE WORKING ON IT? I've
waisted a day and 1/2 and spent money on this.

Seamless? No way.

As long as I am bitching, here is another shocker. Local Mac store
folks (3 of them) sold me on VM Ware Fusion . . . as best way to use
my few PC only programs. In the midst of all these troubles (above)
one Mac telephone support guy swore up and down that all the problems
are caused by the VM Ware Fusion. So I uninstalled it at his
insistence. And this did solve my problems (others I was having too -
like logitech mouse not work) . . . for a while.

But the Custom Dictionary problem persists.

 

[John McGhie]

Well, I am glad you found this site at last. We may be able to tell you how
to fix your problem.

However, so far I do not have quite enough information from you to begin. I
need the Service Pack level and Build number of Microsoft Word, and I need
the same for your operating system

This is a bug, and they have worked on it ‹ the fix for US English was in
one of the service packs that came out for Office 2008, and which depends on
Mac OS X being right up to date.

Once we know that your Operating System and your Microsoft Office are both
completely up-to-date, we then can begin to track the issue down.

I will need very accurate descriptions of where you have set "No Language".
I think you have it right, but I need to check.

I will also need to know which languages are marked on the text that you are
spell-checking. There are problems in the mechanism still, for some
languages. Generically, the issues concern high-order Unicode characters in
the custom dictionaries. There are some things we can try that will solve
the problem for most languages.

Unfortunately, venting here will not achieve anything ‹ Microsoft is not
reading here. Neither is Apple. However: on the Help menu in Word you
will find a "Send Feedback" link. That does go directly into Microsoft, and
there is a human being reading at the other end. If you want Microsoft to
understand how you feel, that's the way to get your message directly to
someone who does actually care about your difficulty and is in a position to
do something about them.

I am also fairly certain that you are quite correct: your problems have
nothing to do with VM Ware Fusion or the Logitech mouse I'm running
virtual machines on this Mac, and I use a third-party mouse. My custom
dictionaries work just fine here.

Please get back to us with the exacting detail I have asked for, and we can
start trying to help you out.

Cheers

Finally I find this site.

I'm a newly returned to MAC (for PC) user expecting a seamless
transition (as proclaimed by Mac folks for many years). . What a
shock. I've spent over 6 hours on the phone (with Microsoft and
Apple) on this problem with no resolution. Finally a private
consultant examined my machine and found this site. So far I've lost
a day and 1/2 on what is apparently a known problem!

My problem seems to be typical. I've set language to "none" and etc.,
but still cannot get more than 10 to 20 new words in the custom
dictionary before I get the "cannot access the customer dictionary"
message . . . no mater reinstalling Office, setting up new custom
dictionaries, making new user accounts, cleaning out possibly
"contaminated" documents, restoring permissions endlessly, having
custom diagnostics run by paid, ex Apple technician consultants, etc..

No one can fix this so far. BUT WHY CANNOT OFFICE AND /OR MAC TECH
SUPPORT TELL ME ABOUT THIS AND THAT THEY ARE WORKING ON IT? I've
waisted a day and 1/2 and spent money on this.

Seamless? No way.

As long as I am bitching, here is another shocker. Local Mac store
folks (3 of them) sold me on VM Ware Fusion . . . as best way to use
my few PC only programs. In the midst of all these troubles (above)
one Mac telephone support guy swore up and down that all the problems
are caused by the VM Ware Fusion. So I uninstalled it at his
insistence. And this did solve my problems (others I was having too -
like logitech mouse not work) . . . for a while.

But the Custom Dictionary problem persists.

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Sydney, Australia. mailto:[email protected]

 

[Corentin Cras-Méneur]

But the Custom Dictionary problem persists.

It gets corrupted pretty easily. In the Preferneces, select it and use
the Edit button. Make a minor modification and save it.
On my Mac, it makes it available again,


Corentin