Office 2008 for Mac: Home and Student EditionDisc Doesn't Work on MacBook Pro

[9KaintK]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)

I have recently purchased a 15' MacBook Pro and I am trying to install Office 2008. Everytime I put the disc in it makes some noises then spits it out. Other Cds and Dvds work so I know it isn't the drive...any suggestions?

 

[Diane Ross]

I have recently purchased a 15' MacBook Pro and I am trying to install Office
2008. Everytime I put the disc in it makes some noises then spits it out.
Other Cds and Dvds work so I know it isn't the drive...any suggestions?

Check the DVD Player setting-- re-set it to the max speed.

 

[9KaintK]

Thanks for replying but I changed the speed to 32x and it still didn't work...

 

[Diane Ross]

Thanks for replying but I changed the speed to 32x and it still didn't work...

You could try making a disk image on another computer and use that instead.
That would be quicker than getting Microsoft to replace the disk.

(800) MICROSOFT (642-7676)


Hope this helps!

 

[CyberTaz]

Was the disk *ever* usable?

Have you tried cleaning the disk? Use a soft cloth & wipe softly from center
hole to edge in straight lines - kinda like spokes of a wheel. DO NOT wipe
in a circular motion around the disk or "scrub" it with any pressure.

Is there another system available to see if it will accept the disk? It need
not be a Mac -- as long as it accepts/rejects the disk it will help
determine if the disk is actually bad.

Is the Office disk recently purchased? If so it's possible that it is
defective & you should be able to make an exchange. Contact the vendor from
whom it was obtained. OTOH, if it isn't new or has been damaged you may be
out of luck. Contact MS Customer Support to see if you can provide the
necessary proof of ownership to qualify for a replacement:

http://support.microsoft.com/kb/282981

HTH |:>)
Bob Jones
[MVP] Office:Mac