Office 2008 installation problem

[Dill]

My wife and I share a 1.83 Macbook C2D, leopard, 2Ggig ram, both with administrator logins.

I installed office 2008 on my account, played with the programs, no problems.

When I login to my wife's account, any attempt to run any office program results in an instant crashing of the Office Setup assistant. I send off an error report, setup assistant relaunches itself, and instantly crashes. Repeat ad infinitum.

Here's the error message.
Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-02-06 19:37:19 -0600
Application Name: Microsoft Office Setup Assistant
Application Bundle ID: com.microsoft.setupassistant
Application Signature: MosA
Application Version: 12.0.0.071130
Crashed Module Name: AddressBook
Crashed Module Version: unknown
Crashed Module Offset: 0x00026749
Blame Module Name: AddressBook
Blame Module Version: unknown
Blame Module Offset: 0x00026749
Application LCID: 1033
Extra app info: Reg=English Loc=0x0409

Any help? Suggestions?

Thanks!

 

[Diane Ross]

My wife and I share a 1.83 Macbook C2D, leopard, 2Ggig ram, both with
administrator logins.

I assume that's Leopard 10.5.1. If not, please upgrade.

I installed office 2008 on my account, played with the programs, no problems.

When I login to my wife's account, any attempt to run any office program
results in an instant crashing of the Office Setup assistant. I send off an
error report, setup assistant relaunches itself, and instantly crashes. Repeat
ad infinitum.

Did you install Office in the Root application folder? There should be no
setup in a new User.

Fonts are now installed in the root Library so they can be shared without
having to duplicate for all users.

Office 2008 Font Install:

Office 2008 uses a different method for fonts and many fonts are new
versions. Office 2008 will install fonts to the /Library/Fonts/Microsoft
folder. By being at the root, then all users on the machine have access to
them and you don't get Office 2008 putting multiple copies on the machine
for each user.

The installer will scour /Library/Fonts/ and ~/Library/Fonts/ for fonts with
the same name and move them to /Library/Disabled Fonts/ or
~/Library/Disabled Fonts/ depending

 

[Dill]

Most recent version of leopard, yes. (anxiously awaiting 5.2)

I installed it in the default location the installer chooses, didn't change a thing. All the files are present in my wife's login, in the applications> Microsoft Office 2008 folder.

When I open her applications and try to run Word, *it* runs the office 2008 installer, which crashes. I can't open any of the office programs in her login, as they all do that.

 

[Diane Ross]

I installed it in the default location the installer chooses, didn't change a
thing. All the files are present in my wife's login, in the applications>
Microsoft Office 2008 folder.

When I open her applications and try to run Word, *it* runs the office 2008
installer, which crashes. I can't open any of the office programs in her
login, as they all do that.

I wonder if you are somehow bitten by this bug:

Permissions when installing Office Mac 2008 on multi user computer

<http://blog.entourage.mvps.org/2008/01/permissions_when_installing_office_m
ac_2008_on_multi_user_co.html>

It's only supposed to hit users with non-admin privileges. I have several
admin Users and can open Entourage 2008 in other users with no problems.

This might be a combo of a system and Office problem. Have you run Repair
Permissions since installing Leopard?

Using Repair Permissions after installing MS Office or any application that
uses an installer is often advised. To use Repair Permissions:
1. Open Disk Utility in your Applications/Utility folder.
2. Click on the First Aid tab and select Repair Permissions
3. Click on the icon for your boot volume.
4. Click the repair permissions button.

Don't run from CD. Updates contain a newer versions of the application's
permissions.

 

[Dill]

I've upgraded to Leopard 5.2. I repaired Disk Permissions several times. Here's what it tells me.

Repairing permissions for “Macintosh HD”
ACL found but not expected on "Applications/Utilities".
ACL found but not expected on "Applications".
ACL found but not expected on "Library".

Permissions repair complete

I uninstalled Office in my account, logged in to my wife's (also an Admin account), and tried to install it, but the installer crashes almost immediately, as does the error reporting.
I reinstalled it in my account.

When I run the permissions script linked above, it says "chown: –h: Invalid argument" I've googled about, and it appears this has something to do with permissions.

It sounds like it's more than an Office problem. Any suggestions?

 

[Dill]

Ok, I now have repaired permissions and have no problems there. All clear.

However, the script still won't run. It says, in my account, "chown: –h: Invalid"

And when I try to run Word in my wife's account, it opens the installer assistant, which crashes, but now at least the error-reporting doesn't crash. Here's the error.

/usr/bin/sudo /usr/sbin/chown –h –R root:admin "/Applications/Microsoft Office 2008" "/Library/Automator" "/Library/Fonts/Microsoft""/Library/Application Support/Microsoft"

 

[Diane Ross]

I've upgraded to Leopard 5.2. I repaired Disk Permissions several times.
Here's what it tells me.

Try doing an "Archive & Install" of Leopard. Then apply the standalone
10.5.2 updater.

How to: Archive and Install

Make sure to choose the options to maintain your user settings. Once the
install has finished, your system will be at whatever level the disk you
have is. So if your Install DVD/CD disk is 10.5, that's what version of OS
will be on your Mac. You will need to download the appropriate Combo Updater
from Apple's site to restore the system to a higher version. After you run
the combo, allow Software Update to download and install any additional
updates.

10.5.2 combo updater

<http://www.apple.com/support/downloads/macosx1052comboupdate.html>