Office 2008 Setup Assistant Repeatedly Crashes

[dlk]

Installed Office 2008 via Remote Disc to a Macbook Air. When launching Office Apps, Office Setup Assistant opens but when I attempt to continue it crashes. Here's the error report

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-02-16 12:00:46 -0800
Application Name: Microsoft Office Setup Assistant
Application Bundle ID: com.microsoft.setupassistant
Application Signature: MosA
Application Version: 12.0.0.071130
Crashed Module Name: EntourageLegacy
Crashed Module Version: unknown
Crashed Module Offset: 0x000e921f
Blame Module Name: EntourageLegacy
Blame Module Version: unknown
Blame Module Offset: 0x000e921f
Application LCID: 1033
Extra app info: Reg=English Loc=0x0409

Thread 0 crashed:

# 1 0x00b3821f in _SAM_SetMeContactField + 0x0000005F (EntourageLegacy + 0x000e921f)
# 2 0x16206f50 in -[UserInfoPane createIdentityFromData] + 0x000002FE (UserInfo + 0x00003f50)
# 3 0x00013bbe in -[WizardController goNextRoot:skipShouldExit:] + 0x0000022E (MicrosoftWizard + 0x00003bbe)
# 4 0x00013ce7 in -[WizardController goNext:] + 0x00000030 (MicrosoftWizard + 0x00003ce7)
# 5 0x946b9e56 in .objc_class_name_HICocoaWindowContentView + 0x93E56936 (AppKit + 0x00111e56)
# 6 0x946b9d94 in .objc_class_name_HICocoaWindowContentView + 0x93E56874 (AppKit + 0x00111d94)
# 7 0x946b9c1a in .objc_class_name_HICocoaWindowContentView + 0x93E566FA (AppKit + 0x00111c1a)
# 8 0x94793c4f in .objc_class_name_HICocoaWindowContentView + 0x93F3072F (AppKit + 0x001ebc4f)
# 9 0x94767109 in .objc_class_name_HICocoaWindowContentView + 0x93F03BE9 (AppKit + 0x001bf109)
# 10 0x94766f78 in .objc_class_name_HICocoaWindowContentView + 0x93F03A58 (AppKit + 0x001bef78)
# 11 0x94766e44 in .objc_class_name_HICocoaWindowContentView + 0x93F03924 (AppKit + 0x001bee44)
# 12 0x94766e44 in .objc_class_name_HICocoaWindowContentView + 0x93F03924 (AppKit + 0x001bee44)
# 13 0x94766baf in .objc_class_name_HICocoaWindowContentView + 0x93F0368F (AppKit + 0x001bebaf)
# 14 0x94756e51 in .objc_class_name_HICocoaWindowContentView + 0x93EF3931 (AppKit + 0x001aee51)
# 15 0x960fecdc in .objc_class_name_NSScriptSynonymDescription + 0x95E69B1C (Foundation + 0x00009cdc)
# 16 0x90b149da in .objc_class_name___NSCFSet + 0x909CAA9A (CoreFoundation + 0x000539da)
# 17 0x90b14cb3 in .objc_class_name___NSCFSet + 0x909CAD73 (CoreFoundation + 0x00053cb3)
# 18 0x960fbfd0 in .objc_class_name_NSScriptSynonymDescription + 0x95E66E10 (Foundation + 0x00006fd0)
# 19 0x94755f68 in .objc_class_name_HICocoaWindowContentView + 0x93EF2A48 (AppKit + 0x001adf68)
# 20 0x94755d33 in .objc_class_name_HICocoaWindowContentView + 0x93EF2813 (AppKit + 0x001add33)
# 21 0x94755ad5 in .objc_class_name_HICocoaWindowContentView + 0x93EF25B5 (AppKit + 0x001adad5)
# 22 0x9475595c in .objc_class_name_HICocoaWindowContentView + 0x93EF243C (AppKit + 0x001ad95c)
# 23 0x94748a81 in .objc_class_name_HICocoaWindowContentView + 0x93EE5561 (AppKit + 0x001a0a81)
# 24 0x9474768e in .objc_class_name_HICocoaWindowContentView + 0x93EE416E (AppKit + 0x0019f68e)
# 25 0x947471a8 in .objc_class_name_HICocoaWindowContentView + 0x93EE3C88 (AppKit + 0x0019f1a8)
# 26 0x947470b6 in .objc_class_name_HICocoaWindowContentView + 0x93EE3B96 (AppKit + 0x0019f0b6)
# 27 0x946b76fd in .objc_class_name_HICocoaWindowContentView + 0x93E541DD (AppKit + 0x0010f6fd)
# 28 0x94683714 in .objc_class_name_HICocoaWindowContentView + 0x93E201F4 (AppKit + 0x000db714)
# 29 0x945e10f9 in .objc_class_name_HICocoaWindowContentView + 0x93D7DBD9 (AppKit + 0x000390f9)
# 30 0x945ae30a in .objc_class_name_HICocoaWindowContentView + 0x93D4ADEA (AppKit + 0x0000630a)
# 31 0x00002a86 in __start + 0x000000D8 (Microsoft Office Setup Assistant + 0x00001a86)
# 32 0x000029ad in start + 0x00000029 (Microsoft Office Setup Assistant + 0x000019ad)

X86 Thread State:
eax: 0x6e616863 ebx: 0x00b381ce ecx: 0x950a18fb edx:0x000ad140
edi: 0x0166a890

 

[John McGhie]

I think the installer is getting confused because it can't find the
Microsoft User Data folder on the remote disk.

I have sent this off to Curt Laird, the Microsoft Software Engineer in Test,
who may have something that will help.

Cheers

Installed Office 2008 via Remote Disc to a Macbook Air. When launching Office
Apps, Office Setup Assistant opens but when I attempt to continue it crashes.
Here's the error report

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-02-16 12:00:46 -0800
Application Name: Microsoft Office Setup Assistant
Application Bundle ID: com.microsoft.setupassistant
Application Signature: MosA
Application Version: 12.0.0.071130
Crashed Module Name: EntourageLegacy
Crashed Module Version: unknown
Crashed Module Offset: 0x000e921f
Blame Module Name: EntourageLegacy
Blame Module Version: unknown
Blame Module Offset: 0x000e921f
Application LCID: 1033
Extra app info: Reg=English Loc=0x0409

Thread 0 crashed:

# 1 0x00b3821f in _SAM_SetMeContactField + 0x0000005F (EntourageLegacy +
0x000e921f)
# 2 0x16206f50 in -[UserInfoPane createIdentityFromData] + 0x000002FE
(UserInfo + 0x00003f50)
# 3 0x00013bbe in -[WizardController goNextRoot:skipShouldExit:] + 0x0000022E
(MicrosoftWizard + 0x00003bbe)
# 4 0x00013ce7 in -[WizardController goNext:] + 0x00000030 (MicrosoftWizard +
0x00003ce7)
# 5 0x946b9e56 in .objc_class_name_HICocoaWindowContentView + 0x93E56936
(AppKit + 0x00111e56)
# 6 0x946b9d94 in .objc_class_name_HICocoaWindowContentView + 0x93E56874
(AppKit + 0x00111d94)
# 7 0x946b9c1a in .objc_class_name_HICocoaWindowContentView + 0x93E566FA
(AppKit + 0x00111c1a)
# 8 0x94793c4f in .objc_class_name_HICocoaWindowContentView + 0x93F3072F
(AppKit + 0x001ebc4f)
# 9 0x94767109 in .objc_class_name_HICocoaWindowContentView + 0x93F03BE9
(AppKit + 0x001bf109)
# 10 0x94766f78 in .objc_class_name_HICocoaWindowContentView + 0x93F03A58
(AppKit + 0x001bef78)
# 11 0x94766e44 in .objc_class_name_HICocoaWindowContentView + 0x93F03924
(AppKit + 0x001bee44)
# 12 0x94766e44 in .objc_class_name_HICocoaWindowContentView + 0x93F03924
(AppKit + 0x001bee44)
# 13 0x94766baf in .objc_class_name_HICocoaWindowContentView + 0x93F0368F
(AppKit + 0x001bebaf)
# 14 0x94756e51 in .objc_class_name_HICocoaWindowContentView + 0x93EF3931
(AppKit + 0x001aee51)
# 15 0x960fecdc in .objc_class_name_NSScriptSynonymDescription + 0x95E69B1C
(Foundation + 0x00009cdc)
# 16 0x90b149da in .objc_class_name___NSCFSet + 0x909CAA9A (CoreFoundation +
0x000539da)
# 17 0x90b14cb3 in .objc_class_name___NSCFSet + 0x909CAD73 (CoreFoundation +
0x00053cb3)
# 18 0x960fbfd0 in .objc_class_name_NSScriptSynonymDescription + 0x95E66E10
(Foundation + 0x00006fd0)
# 19 0x94755f68 in .objc_class_name_HICocoaWindowContentView + 0x93EF2A48
(AppKit + 0x001adf68)
# 20 0x94755d33 in .objc_class_name_HICocoaWindowContentView + 0x93EF2813
(AppKit + 0x001add33)
# 21 0x94755ad5 in .objc_class_name_HICocoaWindowContentView + 0x93EF25B5
(AppKit + 0x001adad5)
# 22 0x9475595c in .objc_class_name_HICocoaWindowContentView + 0x93EF243C
(AppKit + 0x001ad95c)
# 23 0x94748a81 in .objc_class_name_HICocoaWindowContentView + 0x93EE5561
(AppKit + 0x001a0a81)
# 24 0x9474768e in .objc_class_name_HICocoaWindowContentView + 0x93EE416E
(AppKit + 0x0019f68e)
# 25 0x947471a8 in .objc_class_name_HICocoaWindowContentView + 0x93EE3C88
(AppKit + 0x0019f1a8)
# 26 0x947470b6 in .objc_class_name_HICocoaWindowContentView + 0x93EE3B96
(AppKit + 0x0019f0b6)
# 27 0x946b76fd in .objc_class_name_HICocoaWindowContentView + 0x93E541DD
(AppKit + 0x0010f6fd)
# 28 0x94683714 in .objc_class_name_HICocoaWindowContentView + 0x93E201F4
(AppKit + 0x000db714)
# 29 0x945e10f9 in .objc_class_name_HICocoaWindowContentView + 0x93D7DBD9
(AppKit + 0x000390f9)
# 30 0x945ae30a in .objc_class_name_HICocoaWindowContentView + 0x93D4ADEA
(AppKit + 0x0000630a)
# 31 0x00002a86 in __start + 0x000000D8 (Microsoft Office Setup Assistant +
0x00001a86)
# 32 0x000029ad in start + 0x00000029 (Microsoft Office Setup Assistant +
0x000019ad)

X86 Thread State:
eax: 0x6e616863 ebx: 0x00b381ce ecx: 0x950a18fb edx:0x000ad140
edi: 0x0166a890

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
+61 4 1209 1410, mailto:[email protected]
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia

 

[John McGhie]

OK, I have a request from the Microsoft developer who is investigating this
problem:

Can you try something for me?
1) After you install, quit the setup assistant ­ don¹t even let it go
through one pane

2) Disconnect from all external drives/DVDs/CDs

3) Launch the setup assistant ­ either from itself (in the Office
folder) or by launching one of the other apps

Also, is there already a Documents folder on the machine? And is there a
Microsoft User Data folder in there (ex. bad install for some reason, and
now failing when trying to read that first bad run)?

Please let me know what the answers are, and I can pass them on.

Cheers

Installed Office 2008 via Remote Disc to a Macbook Air. When launching Office
Apps, Office Setup Assistant opens but when I attempt to continue it crashes.
Here's the error report

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-02-16 12:00:46 -0800
Application Name: Microsoft Office Setup Assistant
Application Bundle ID: com.microsoft.setupassistant
Application Signature: MosA
Application Version: 12.0.0.071130
Crashed Module Name: EntourageLegacy
Crashed Module Version: unknown
Crashed Module Offset: 0x000e921f
Blame Module Name: EntourageLegacy
Blame Module Version: unknown
Blame Module Offset: 0x000e921f
Application LCID: 1033
Extra app info: Reg=English Loc=0x0409

Thread 0 crashed:

# 1 0x00b3821f in _SAM_SetMeContactField + 0x0000005F (EntourageLegacy +
0x000e921f)
# 2 0x16206f50 in -[UserInfoPane createIdentityFromData] + 0x000002FE
(UserInfo + 0x00003f50)
# 3 0x00013bbe in -[WizardController goNextRoot:skipShouldExit:] + 0x0000022E
(MicrosoftWizard + 0x00003bbe)
# 4 0x00013ce7 in -[WizardController goNext:] + 0x00000030 (MicrosoftWizard +
0x00003ce7)
# 5 0x946b9e56 in .objc_class_name_HICocoaWindowContentView + 0x93E56936
(AppKit + 0x00111e56)
# 6 0x946b9d94 in .objc_class_name_HICocoaWindowContentView + 0x93E56874
(AppKit + 0x00111d94)
# 7 0x946b9c1a in .objc_class_name_HICocoaWindowContentView + 0x93E566FA
(AppKit + 0x00111c1a)
# 8 0x94793c4f in .objc_class_name_HICocoaWindowContentView + 0x93F3072F
(AppKit + 0x001ebc4f)
# 9 0x94767109 in .objc_class_name_HICocoaWindowContentView + 0x93F03BE9
(AppKit + 0x001bf109)
# 10 0x94766f78 in .objc_class_name_HICocoaWindowContentView + 0x93F03A58
(AppKit + 0x001bef78)
# 11 0x94766e44 in .objc_class_name_HICocoaWindowContentView + 0x93F03924
(AppKit + 0x001bee44)
# 12 0x94766e44 in .objc_class_name_HICocoaWindowContentView + 0x93F03924
(AppKit + 0x001bee44)
# 13 0x94766baf in .objc_class_name_HICocoaWindowContentView + 0x93F0368F
(AppKit + 0x001bebaf)
# 14 0x94756e51 in .objc_class_name_HICocoaWindowContentView + 0x93EF3931
(AppKit + 0x001aee51)
# 15 0x960fecdc in .objc_class_name_NSScriptSynonymDescription + 0x95E69B1C
(Foundation + 0x00009cdc)
# 16 0x90b149da in .objc_class_name___NSCFSet + 0x909CAA9A (CoreFoundation +
0x000539da)
# 17 0x90b14cb3 in .objc_class_name___NSCFSet + 0x909CAD73 (CoreFoundation +
0x00053cb3)
# 18 0x960fbfd0 in .objc_class_name_NSScriptSynonymDescription + 0x95E66E10
(Foundation + 0x00006fd0)
# 19 0x94755f68 in .objc_class_name_HICocoaWindowContentView + 0x93EF2A48
(AppKit + 0x001adf68)
# 20 0x94755d33 in .objc_class_name_HICocoaWindowContentView + 0x93EF2813
(AppKit + 0x001add33)
# 21 0x94755ad5 in .objc_class_name_HICocoaWindowContentView + 0x93EF25B5
(AppKit + 0x001adad5)
# 22 0x9475595c in .objc_class_name_HICocoaWindowContentView + 0x93EF243C
(AppKit + 0x001ad95c)
# 23 0x94748a81 in .objc_class_name_HICocoaWindowContentView + 0x93EE5561
(AppKit + 0x001a0a81)
# 24 0x9474768e in .objc_class_name_HICocoaWindowContentView + 0x93EE416E
(AppKit + 0x0019f68e)
# 25 0x947471a8 in .objc_class_name_HICocoaWindowContentView + 0x93EE3C88
(AppKit + 0x0019f1a8)
# 26 0x947470b6 in .objc_class_name_HICocoaWindowContentView + 0x93EE3B96
(AppKit + 0x0019f0b6)
# 27 0x946b76fd in .objc_class_name_HICocoaWindowContentView + 0x93E541DD
(AppKit + 0x0010f6fd)
# 28 0x94683714 in .objc_class_name_HICocoaWindowContentView + 0x93E201F4
(AppKit + 0x000db714)
# 29 0x945e10f9 in .objc_class_name_HICocoaWindowContentView + 0x93D7DBD9
(AppKit + 0x000390f9)
# 30 0x945ae30a in .objc_class_name_HICocoaWindowContentView + 0x93D4ADEA
(AppKit + 0x0000630a)
# 31 0x00002a86 in __start + 0x000000D8 (Microsoft Office Setup Assistant +
0x00001a86)
# 32 0x000029ad in start + 0x00000029 (Microsoft Office Setup Assistant +
0x000019ad)

X86 Thread State:
eax: 0x6e616863 ebx: 0x00b381ce ecx: 0x950a18fb edx:0x000ad140
edi: 0x0166a890

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
+61 4 1209 1410, mailto:[email protected]
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia

 

[dlk]

Office was a fresh install on a new computer, so there was no Microsoft User Data folder. We did already move some docs into the Documents folder.

We've tried launching with nothing connected as well as by launching individual apps. It always defaults to the Setup Assistant and crashes in the same fashion.

Would it make sense to trash the currently installed version of Office 2008 and start over from scratch via Remote Disc?

 

[John McGhie]

I have been talking to the Development Engineer who wrote the Setup
Assistant behind the scenes.

I assume you tried the procedure he recommended, exactly? I'll tell him it
didn't work.

In the meantime, yes, what you suggest makes sense to me: be sure to take
out the Microsoft folder in Preferences when you do this.

Hope this helps

Office was a fresh install on a new computer, so there was no Microsoft User
Data folder. We did already move some docs into the Documents folder.

We've tried launching with nothing connected as well as by launching
individual apps. It always defaults to the Setup Assistant and crashes in the
same fashion.

Would it make sense to trash the currently installed version of Office 2008
and start over from scratch via Remote Disc?

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
+61 4 1209 1410, mailto:[email protected]
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia

 

[kenmusic7]

I have been talking to the Development Engineer who wrote the Setup
Assistant behind the scenes.

I assume you tried the procedure he recommended, exactly?  I'll tell himit
didn't work.

In the meantime, yes, what you suggest makes sense to me: be sure to take
out the Microsoft folder in Preferences when you do this.

Hope this helps





--
Don't wait for your answer, click here:http://www.word.mvps.org/

Please reply in the group.  Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
+61 4 1209 1410, mailto:[email protected]
McGhie Information Engineering Pty Ltdhttp://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia

I have the same exact problem, and can only get it to work by logging
in as another USER. Which isn't a very practical solution.

 

[John McGhie]

No, you have a quite different problem

Start a new thread, and we'll talk you through fixing it. Your problem is
quite different to the other one, he can't get it to work anywhere.

I have the same exact problem, and can only get it to work by logging
in as another USER. Which isn't a very practical solution.

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
+61 4 1209 1410, mailto:[email protected]
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia

 

[dlk]

I just caved in a bought a Superdrive, trashed all the existing Microsoft folders and installed locally. Everything works fine now.

 

[John McGhie]

Thanks for checking back.

Do you want to hazard a guess as to where the problem was?

Cheers

I just caved in a bought a Superdrive, trashed all the existing Microsoft
folders and installed locally. Everything works fine now.

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
+61 4 1209 1410, mailto:[email protected]
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia