Office 2010 rtm configures everytime

[Allan]

Installed office 2010 rtm and every I reboot the computer windows box appears
configuring Office. Also everytime I start any Office program that starts the
Office configuring box. Also cannot install BCM 2010 beta as message
indicates I donot have right Office version installed same with outlook
connector.
All programs work if I wait for configure box to disappear or I just cancel
it.
I have uninstalled and reinstalled still the same.
Windows 7 ultimate 32, 4GB
Original Office was 2007 ultimate

 

[steven du]

Dear Partner,

I understand that the configuration prompt always appears when restarting
computer and opening Office applications after installing Office 2010 on
Windows 7. In addition, you have uninstalled and reinstalled Office 2010
but the issue remains. If there has been any misunderstanding, please let
me know.

I would like to explain that this issue may occur if multiple versions of
Office are installed on the same system or the previous version of Office
is not removed completely. Since the client was originally installed with
Office 2007, I recommend we follow the steps below to remove previous
version of Office:

1. Download and install the Windows Installer Cleanup Utility.

http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D
5E1BD/msicuu2.exe

2. After you install the Windows Installer CleanUp Utility, click Start
menu -> All Programs -> Windows Install Clean Up.
3. Highlight Microsoft Office 2007 entry and other version of Office
program in the list and then click Remove. Quit the Utility.

Note: If you have got any other old or redundant office entries such as
Office 2003 or other Office stand alone products such as Visio in the list,
please remove them together.

4. Close all applications.

If the issue still remains after steps above, please refer to the following
article to delete the registry keys:

How to manually uninstall the 2007 Office system if you cannot uninstall it
by using the "Add or Remove Programs" feature
http://support.microsoft.com/default.aspx?scid=kb;EN-US;928218

Have a nice day.

Best regards,

Steven Du
Microsoft Online Partner Support


--------------------

| From: =?Utf-8?B?QWxsYW4=?= <[email protected]>
| Subject: Office 2010 rtm configures everytime
| Date: Sat, 1 May 2010 01:02:01 -0700

|
| Installed office 2010 rtm and every I reboot the computer windows box
appears
| configuring Office. Also everytime I start any Office program that starts
the
| Office configuring box. Also cannot install BCM 2010 beta as message
| indicates I donot have right Office version installed same with outlook
| connector.
| All programs work if I wait for configure box to disappear or I just
cancel
| it.
| I have uninstalled and reinstalled still the same.
| Windows 7 ultimate 32, 4GB
| Original Office was 2007 ultimate
|
|
|

 

[Allan]

Since I posted last message I have stopped it from configuring on startup
HKEY_CLASSES_ROOT\.aw
had no permissions
also
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.docx
and
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.msg
were causing problems with outlook (no permissions set)
and now outlook connector installed.
The above were found by looking at error logs
Now no configure at startup with Outlook, Powerpoint and Publisher

But excell,Word and Access all start with configuring

I have Office Accounting 2009 could this be a problem

I

 

[Allan]

Still had no reply to previous post, now seen a post by BillB on 5/25/2010
with similar problem.