office 97 vs Windows XP problem

[Arnaldo Fonseca, Major, USAF]

Hello:

I just purchased a Dell 4600 with Windows XP. While Reinstalling Office 97
and Outlook 98 to my new computer, the programs work when the account is set
to administrator, but not when set to limited. Is there a way to resolve
this problem? I tried looking in the Knowledge Data Base with no luck.

thanks,

Arnaldo Fonseca

 

[Guest]

-----Original Message-----
Hello:

I just purchased a Dell 4600 with Windows XP. While Reinstalling Office 97
and Outlook 98 to my new computer, the programs work when the account is set
to administrator, but not when set to limited. Is there a way to resolve
this problem? I tried looking in the Knowledge Data Base with no luck.

thanks,
Set the user up as a power user
Arnaldo Fonseca


.

 

[persona non grata]

This will only be available, I believe, if the original poster is running XP
Pro - I don't believe that Power Users are available on Home (I could be
wrong, of course, as I've never used Home).

 

[SA]

1.) On Xp home there is no power user group.
2.) Office 97 should run fine on the limited log in. (Office 97 ran for
users (i.e. the same as limited) on Windows NT 4 which had the same basic
security scheme.

Arnaldo, if you can indicate exactly what is happening when you try to
launch Office 97 under a limited user log in then you can likely get more
information.

 

[Arnaldo Fonseca]

Mr. Arbaugh:

Here is my problem:

As I mentioned, I bought a new Dell with WinXP Home Edition. I use Office
97 and Outlook 98, so I load it the new computer. All programs work fine
with my account, set as administrator. However, is set my wife's and
children account to Limited and in all of them I got the same message when
an Office 97 application was started (like fastfinder, or Outlook, or Word).

"The application failed to initialize properly (0xc0000022). Click on
OK to terminate the application.

While trying to find answers in the MS Knowledge Database, I realized that
my Office 97 was only SR-1 compliant. Hoping for a fix, I downloaded and
installed Office 97 SR2 and SR2b. Now, all programs still work fine on my
account, but they still don't work on my kids and even on my wife's account,
that I set to administrator also.

Any help you can provide is greatly appreciated,

Arnie Fonseca

 

[SA]

Arnie:

Access requires that various files, directories and registry areas have
read/execute or read/write permissions for the user to run the program.

1.) I would guess based on your description that the issue outlined in this
KB article applys to your situation, although it applies to terminal server
installs it may apply to your situation based on the description:

http://support.microsoft.com/default.aspx?scid=kb;en-us;199080&Product=acc97

msjet35.dll resides in the windows/system32 directory. Right click on it
and check its properties -> security and look at the permisions, make sure
the Everyone user has both read and execute permissions for that file.

2.) If that isn't the case, then also look at the install directory that
Office is installed in and the sub directory under that called "Office"
there are files in that directory that must be read each time an Office app
launches (i.e. the .srg files). Again make sure that the EveryOne user has
at least read permissions on that directory.

HTH

Steve Arbaugh
MS Access MVP

 

[Arnaldo Fonseca]

Steve:

Thanks for the help, however, I guess my problem is more convoluted. I
tried to set permissions on the msjet35.dll file, but XP Home does not
provide a tab to change permissions. I then checked on the KB site and
found the following two articles: 308418 and 307874. It seems that I cannot
disable "simple sharing" on XP Home in order to set individual permissions.

I looked throught he KB site, but I cannot find any more answers. Probably
because I'm not asking the right questions. Can you point me on the right
direction? While we are at it, is there a file that I need to fix in order
to get Outlook 98 to work also on my other accounts. As with Office 97, it
does not work with my wife's (administrator) and kids (limited) accounts.

Thanks,

Arnie

 

[SA]

Arnie:

I haven't been able to recreate your problem on an Xp Home machine with
Office 97; so I'm not sure what else to recommend.

Do you know whether your primary drive is an NTFS formatted drive or Fat 32?
You can check by right clicking on the drive that is the main drive
containing Windows, bring up its properties and it will tell you. I suspect
its fat 32 since there's no individual file permissions. (The file sharing
limitations to simple file sharing are XP home specific, file permissions
are more based on the drive format.) Did you create the limited accounts
after install of Office or before?

Notwithstanding those questions; what I'd recommend at this point, is that
you make all your other accounts administrators for a short time; launch all
the apps and configure and then try resetting them to limited accounts. If
that doesn't work; you might try reinstalling Office 97 (it won't overwrite
the updated files from the SRs, but may reset registry settings.

Steve Arbaugh

 

[SA]

Alphonse

Correction to my previous post. With home, it doesn't matter whether you
are on an NTFS or FAT32 drive, you still won't have the individual file
security permissions as you noted in your last post. So my primary
recommendation at this point is to change your other users to admins for one
session and configure the apps and then set them back to limited users.

Steve Arbaugh

 

[Arnaldo Fonseca]

Steve:

Thanks for all your help. On my quest for answers, I even started the
computer on SAFE MODE and follow some tips from the MS KB on how to
configure security on the files in questions, but it still didn't work.
Since my wife is a teacher, today I stopped by our Base Exchange and
purchased the Teachers Office 2003 release. I figure that my Office
software was already six years behind so the update shouldn't hurt.

However, I ask that you allow me to pull on your expertise if I find any
problems. Unfortunately, my experience with MS software has never been a
good one. Believe it or not, but I always find some kind of problem with
the software, even when they released MS DOS in the early eighties. (yes I'm
dating myself :-D ).

Thanks again for your efforts,

Arnie