Hello Jim,
Appreciate your update and response. I am glad to hear that you have fixed
the issue by recreating the Windows account.
At this moment, I'd like to deliver to you with a simple summary of this
issue for your reference:
ARCR
***********
A (Action): installed Office. try to open it
R (Result): error "Office application has not been installed for the
current user"
C (Cause): windows account, opa11.dat, virus.
R (Resolution): recreate the windows account.
If you have any other questions or concerns, please do not hesitate to
contact me. It is always my pleasure to be of assistance.
Have a nice day!
Best regards,
Emily Lin
Microsoft Online Partner Support
Get Secure! -
www.microsoft.com/security
======================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
======================================================
--------------------
| Date: Mon, 23 Jul 2007 16:15:45 -0400
| From: Jim Helfer <
[email protected]>
| User-Agent: Thunderbird 2.0.0.5 (Windows/20070716)
| MIME-Version: 1.0
| Subject: Re: (office app) has not been installed for the current user.
Please
| run setup to install the application
| References: <
[email protected]>
<
[email protected]>
<
[email protected]>
<
[email protected]>
<#
[email protected]>
<#
[email protected]>
| In-Reply-To: <#
[email protected]>
| Content-Type: text/plain; charset=ISO-8859-1; format=flowed
| Content-Transfer-Encoding: 7bit
| Message-ID: <
[email protected]>
| Newsgroups: microsoft.public.office.misc
| NNTP-Posting-Host: wtwarch.com 66.212.142.243
| Lines: 1
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:21490
| X-Tomcat-NG: microsoft.public.office.misc
|
| I ended up deleting his profile and having windows recreate it from
| the "default" which I even had to boot into safe mode to do that.
|
| With a new user profile, Office apps load fine. I just hope we didn't
| loose anything important.
|
|
| Emily Lin [MSFT] wrote:
| > Hi Jim,
| >
| > Thanks for your reply.
| >
| > The issue is mostly caused that:
| > 1. The permission for the file OPA11.dat.
| > 2. The Office installation for the specific Windows account.
| > 3. There might be virus on the computer which prevents the Office
program
| > to be used.
| > 4. There is problem with the specific Windows account.
| >
| > As you have checked for virus, completely reinstalled Office 2003 under
the
| > specific Windows account, check the file OPA11.dat, the issue persists.
I
| > think we need to create a new Windows account to see if it fixes the
issue.
| >
| > Search the system for taskdir.exe and taskdir.dll. If you find results
| > here, do let me know.
| >
| > Come into Windows safe mode and log in that specific user account. Let
me
| > know if Office works.
| >
| > Create a new Windows account to see if it works.
| >
| > If anything is unclear or if you have any other concerns, please don't
| > hesitate to contact me.
| >
| > Sincerely,
| >
| > Emily Lin,
| > Microsoft Online Partner Support
| >
| > Get Secure! -
www.microsoft.com/security
| > ======================================================
| > When responding to posts, please "Reply to Group" via your newsreader
so
| > that others may learn and benefit from this issue.
| > ======================================================
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| > ======================================================
| >
| > --------------------
| > | Date: Thu, 19 Jul 2007 15:06:49 -0400
| > | From: Jim Helfer <
[email protected]>
| > | User-Agent: Thunderbird 2.0.0.4 (Windows/20070604)
| > | MIME-Version: 1.0
| > | Subject: Re: (office app) has not been installed for the current
user.
| > Please
| > | run setup to install the application
| > | References: <
[email protected]>
| > <
[email protected]>
| > <
[email protected]>
| > <
[email protected]>
| > | In-Reply-To: <
[email protected]>
| > | Content-Type: text/plain; charset=ISO-8859-1; format=flowed
| > | Content-Transfer-Encoding: 7bit
| > | Message-ID: <#
[email protected]>
| > | Newsgroups: microsoft.public.office.misc
| > | NNTP-Posting-Host: wtwarch.com 66.212.142.243
| > | Lines: 1
| > | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP06.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:21220
| > | X-Tomcat-NG: microsoft.public.office.misc
| > |
| > | Emily,
| > |
| > | The user is not in the office today and I cannot log in to his
| > | profile. I attempted to copy his profile to my user on that machine,
| > | hoping that the problem would follow me, but it didn't! I can easily
| > | run office programs even with a copy of his profile.
| > |
| > | Anyway, seems like we are back basic troubleshooting. I've of
course
| > | disabled the Symantec Corp AV on his machine at the start.
| > |
| > | Jim Helfer
| > |
| > |
| > |
| > | Emily Lin [MSFT] wrote:
| > | > Hi Jim,
| > | >
| > | > Which Anti-Virus program are you using on the computer, Norton,
Panda
| > | > Titanium antivirus, or others? Check if there is virus (for
example,
| > the
| > | > abwiz.f virus) on the computer. Also, disable the document scanning
| > option
| > | > in the Anti-Virus program. And test the issue again. What is the
result?
| > | >
| > | > Come into Windows safe mode to test the issue
| > | > ====================
| > | > 1. Restart your computer
| > | > 2. Keep press F8, until the screen "Windows Advanced Options Menu"
| > appears.
| > | > 3. Press "Up arrow" in the keyboard to select "Safe Mode with
network",
| > | > press "Enter"
| > | > 4. Log in the account. Is it working fine under Windows safe mode?
| > | >
| > | > If anything is unclear or if you have any other concerns, please
don't
| > | > hesitate to contact me.
| > | >
| > | > Sincerely,
| > | >
| > | > Emily Lin,
| > | > Microsoft Online Partner Support
| > | >
| > | > Get Secure! -
www.microsoft.com/security
| > | >
| > | > ======================================================
| > | > PLEASE NOTE: The partner managed newsgroups are provided to assist
| > with
| > | > break/fix issues and simple how to questions.
| > | >
| > | > We also love to hear your product feedback!
| > | > Let us know what you think by posting
| > | > from the web interface: Partner Feedback
| > | > from your newsreader:
microsoft.private.directaccess.partnerfeedback.
| > | > We look forward to hearing from you!
| > | > ======================================================
| > | > When responding to posts, please "Reply to Group" via your
newsreader
| > so
| > | > that others may learn and benefit from this issue.
| > | > ======================================================
| > | > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| > | > ======================================================
| > | >
| > | >
| > | >
| > | >
| > | > --------------------
| > | > | Message-ID: <
[email protected]>
| > | > | Date: Wed, 18 Jul 2007 10:48:28 -0400
| > | > | From: Jim Helfer <
[email protected]>
| > | > | User-Agent: Thunderbird 2.0.0.4 (Windows/20070604)
| > | > | MIME-Version: 1.0
| > | > | To: "Emily Lin [MSFT]" <
[email protected]>
| > | > | Subject: Re: (office app) has not been installed for the current
| > user.
| > | > Please
| > | > | run setup to install the application
| > | > | References: <
[email protected]>
| > | > <
[email protected]>
| > | > | In-Reply-To: <
[email protected]>
| > | > | Content-Type: text/plain; charset=ISO-8859-1; format=flowed
| > | > | Content-Transfer-Encoding: 7bit
| > | > | Newsgroups: microsoft.public.office.misc
| > | > | NNTP-Posting-Host: wtwarch.com 66.212.142.243
| > | > | Lines: 1
| > | > | Path:
TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP06.phx.gbl
| > | > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:21085
| > | > | X-Tomcat-NG: microsoft.public.office.misc
| > | > |
| > | > | I'm afraid that Opa11.dat wasn't the issue. I checked the
| > | > | permissions, and Everyone had Full Control. I specifically added
| > | > | permissions for the user and reinstalled, same error. I deleted
the
| > dat
| > | > | file and ran detect and repair again. No change. I tried another
| > | > | opa11.dat file from another machine, no help.
| > | > |
| > | > | _Another_ installation and _another Detect and Repair did
nothing
| > to
| > | > | help this. How could this happen?
| > | > |
| > | > |
| > | > | Emily Lin [MSFT] wrote:
| > | > | > Hi Jim,
| > | > | >
| > | > | > This issue is mostly caused that the file opa11.dat permission
is
| > not
| > | > set
| > | > | > properly. Follow the steps below to see if it works.
| > | > | >
| > | > | > 1. Log on to the computer by using an Administrator user
account.
| > | > | > 2. Start Microsoft Windows Explorer.
| > | > | > 3. On the Tools menu, click Folder Options.
| > | > | > 4. Click the View tab.
| > | > | > 5. Under Hidden files and folders, click Show hidden files and
| > | > folders.
| > | > | > 6. Click to clear the Hide extensions for known file types
check
| > box,
| > | > and
| > | > | > then click OK.
| > | > | > 7. Open the following folder: C:\Documents and Settings\All
| > | > | > Users\Application Data\Microsoft\Office\Data\
| > | > | > 8. Right-click Opa11.dat, and then click Properties.
| > | > | > 9. Click the Security tab.
| > | > | > 10. Click Advanced.
| > | > | > 11. Click the Permissions tab.
| > | > | > 12. Click to select Everyone in the Permission entries list,
and
| > then
| > | > | > click Edit.
| > | > | > 13. Click to select the Full Control check box.
| > | > | > 14. Click OK three times. If these steps do not resolve this
| > issue,
| > | > delete
| > | > | > the Opa11.dat file from the following folder, and then restart
an
| > | > Office
| > | > | > 2003 program.
| > | > | > C:\Documents and Settings\All Users\Application
| > | > Data\Microsoft\Office\Data
| > | > | >
| > | > | > Related KB article:
| > | > | > 838687 You receive an error message when you install an Office
| > program
| > | > or
| > | > | > open an Office program or document
| > | > | >
http://support.microsoft.com/default.aspx?scid=kb;EN-US;838687
| > | > | >
| > | > | > If anything is unclear or if you have any other concerns,
please
| > don't
| > | > | > hesitate to contact me.
| > | > | >
| > | > | > Regards,
| > | > | >
| > | > | > Emily Lin
| > | > | >
| > | > | > Microsoft Online Partner Support
| > | > | > Get Secure! -
www.microsoft.com/security
| > | > | > ====================================================
| > | > | > When responding to posts, please "Reply to Group" via your
| > newsreader
| > | > so
| > | > | > that others may learn and benefit from your issue.
| > | > | > ====================================================
| > | > | > This posting is provided "AS IS" with no warranties, and
confers no
| > | > rights.
| > | > | >
| > | > | > --------------------
| > | > | > | Date: Tue, 17 Jul 2007 16:26:34 -0400
| > | > | > | From: Jim Helfer <
[email protected]>
| > | > | > | User-Agent: Thunderbird 2.0.0.4 (Windows/20070604)
| > | > | > | MIME-Version: 1.0
| > | > | > | Subject: (office app) has not been installed for the current
| > user.
| > | > Please
| > | > | > | run setup to install the application
| > | > | > | Content-Type: text/plain; charset=ISO-8859-1; format=flowed
| > | > | > | Content-Transfer-Encoding: 7bit
| > | > | > | Message-ID: <
[email protected]>
| > | > | > | Newsgroups: microsoft.public.office.misc
| > | > | > | NNTP-Posting-Host: wtwarch.com 66.212.142.243
| > | > | > | Lines: 1
| > | > | > | Path:
| > TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl
| > | > | > | Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.office.misc:21002
| > | > | > | X-Tomcat-NG: microsoft.public.office.misc
| > | > | > |
| > | > | > |
| > | > | > | I get this error when opening Outlook 2003ps2, and otehr
| > office
| > | > 2003
| > | > | > | applications including Project 2003. This only happens for
one
| > user
| > | > | > | (the primary). Everything works fine when I log on. Both of
us
| > have
| > | > | > | admin privileges to the local computer (Windows Xp Sp2).
| > | > | > |
| > | > | > | I'm tearing my hair out here trying to get something to
work.
| > I've
| > | > | > | tried multiple full reinstalls (deleting reg keys and install
| > files),
| > | > | > | using the Installer Clean up utility, importing the Office
| > registry
| > | > key
| > | > | > | from my HKCU hive, copying install files to the local disk
and
| > | > | > | re-running the installation.
| > | > | > |
| > | > | > | Nothing will budge it. I am told that a similar problem on
| > another
| > | > | > | computer was solved by deleting the user's XP profile and
having
| > him
| > | > | > | start with a fresh one. That's going a bit too far at this
point.
| > | > | > |
| > | > | > | Any ideas would be apreciated.
| > | > | > |
| > | > | > | --
| > | > | > | Jim Helfer
| > | > | > | Computer Systems Administrator
| > | > | > | WTW Architects
| > | > | > | Timber Court
| > | > | > | 127 Andesron St.
| > | > | > | Pittsburgh PA 15212
| > | > | > | 412-321-0551 x330
| > | > | > | (e-mail address removed)
| > | > | > |
| > | > | >
| > | > |
| > | > |
| > | > | --
| > | > | Jim Helfer
| > | > | Computer Systems Administrator
| > | > | WTW Architects
| > | > | Timber Court
| > | > | 127 Andesron St.
| > | > | Pittsburgh PA 15212
| > | > | 412-321-0551 x330
| > | > | (e-mail address removed)
| > | > |
| > | >
| > |
| > |
| > | --
| > | Jim Helfer
| > | Computer Systems Administrator
| > | WTW Architects
| > | Timber Court
| > | 127 Andesron St.
| > | Pittsburgh PA 15212
| > | 412-321-0551 x330
| > | (e-mail address removed)
| > |
| >
|
|
| --
| Jim Helfer
| Computer Systems Administrator
| WTW Architects
| Timber Court
| 127 Andesron St.
| Pittsburgh PA 15212
| 412-321-0551 x330
| (e-mail address removed)
|
