Office Applications 2003 wont open or save

D

DolphinsOtter

Office 2003 Word and Power Point will not open or save documents.

Virus Scan with Norton Utilties Up dated 04/13/2006 shows no virus.

256986 from microsoft support did not fix problem.

Microsoft back up Utility would not work.
 
S

Suzanne S. Barnhill

If you got Windows updates recently, you probably need to uninstall the
KB908531 update.
 
G

GordonC

Suzanne:

I have the same problem, and I just installed a Windows Update. I would
like to uninstall the KB908531 update as you suggested. I could not find
the update in Add/Remove programs. Also, updates are not listed as Windows
options. How do I uninstall the KB908531 update?

Thanks,
 
S

Suzanne S. Barnhill

If you have Windows XP, I believe there's a box you have to check or a
button you have to click in Add and Remove Programs in order to show the
updates.
 
M

mike

Thank you very much for this link. the fix not only solved the open
and save problems in Word and Excel but also the inability to copy or
move programs in My Computer and Windows Explorer.
 
G

GordonC

Suzanne:

I found the box, and I was unable to uninstall the update. The problem
disappeared. Thanks so much.
 
G

GordonC

Suzanne:
I read this post suggesting a way to repair the update KB908531. The fix
is to change the extension to the file verclsid.exe to .old. That file is
in Windows\System32 on my computer. I did that after reinstalling the
update. I can open files in Word and Excel. However, I am left with the
question: "What other problems did I create by changing this file
extension?" Also, if one picks the option of not installing KB908531, what
security vulnerabilities are we risking?
 
S

Suzanne S. Barnhill

I don't know the answer to either question, but I understand there's healthy
discussion of it in the Windows NGs.
 
J

Jay Freedman

Hi Gordon,

Changing the extension of the verclsid.exe file prevents it from
running. Since the program in that file provides protection against
the security hole, the effect is the same as not installing (or
installing and then uninstalling) the update.

The result of that is that you're exposed to the *possibility* of
having a hacker take control of your PC. That's described in the
Vulnerability Details section of
http://www.microsoft.com/technet/security/bulletin/ms06-015.mspx:

"A remote code execution vulnerability exists in Windows Explorer
because of the way that it handles COM objects. An attacker would need
to convince a user to visit a Web site that could force a connection
to a remote file server. This remote file server could then cause
Windows Explorer to fail in a way that could allow code execution. An
attacker who successfully exploited this vulnerability could take
complete control of an affected system."

Deciphering the gobbledygook, it means that if you don't have the
update, and if you visit a "bad" web page, the hacker gets a chance to
run any program he likes on your PC: one that searches your drive for
your social security number, bank account numbers, passwords, etc. and
sends them to the hacker; or a keylogger that watches for you to fill
in password fields on other web pages; or a "zombie" program that lets
the hacker route spam through your Internet connection; or... you get
the idea. ;-)

The workaround that Microsoft's Steven Hui suggests, until a
replacement is ready for the update, involves a change in the
registry. This is Method 1 in his post at
http://groups.google.com/group/micr...inetexplorer.ie6.browser/msg/094143b42d0c3ca2.
(Later in the thread he says that Method 2 works only for one user at
a time.)

--
Regards,
Jay Freedman
Microsoft Word MVP
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so all may benefit.
 
G

GordonC

Thanks Jay. I applied option recommended by Hui, and it worked. I can
open files in Word with update KB908531 installed. Option 1 is also
recommended Microsoft Article ID 918165. Hui's instructions are a bit
clearer.
 

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