Office apps are crashing when selecting from the font menu

[Amar]

After resolving the PPT crash by identifying a missing font and a short
(one week) period of trouble free behavior, today Word, Excel and PPT are
crashing without a hint as to why, as soon as I touch any of the two font
drop downs. Deleting the Office Font Cache did not help.

Slowly this font pickiness of Office gets to me. What can I do to resolve
this issue? Thanks for your help.

 

[Daiya Mitchell]

Yes, the font pickiness is exceedingly frustrating.

A couple of guesses, cause it seems rude to respond to one post from you and
not the other:

See if turning OFF WYSIWYG font mens in Prefs | General helps.

Try quitting all apps, dragging the entire Microsoft folder in Prefs to the
desktop, and seeing if that helps.

You quit before and relaunched after trashing Office Font Cache?

Be sure to specify Office and OS version when you post back!

 

[Priyanka Singhal [MSFT]]

Hi Amar ,

Have you deleted and\or disabled any of the ~\system\library\Fonts.

Thanks,
Priyanka

 

[h.reininger]

Dear Priyanka, dear Daiya,

No I did not change any fonts since we spoke last. I was just happy
that everything finally worked fine.

Today I launched Word after startup and as soon as I tried to change a
font Word/PPT/Excel crashed, I sent you the crash report via email
earlier.

I have never used the WYSYWYG feature in the font menu, as it takes too
much time to redraw every time.

I am on a G4 with Mac OS X 10.4.2, 1GB RAM, Office 2004 with last weeks
update installed.

Thanks for helping!

 

[Priyanka Singhal [MSFT]]

Hi Herbert ,
My investigation points to the fact that there is a corrupt system font in
your ~\system\Library\fonts folder . Can you please create an archive of
your system fonts and mail it to me .

Here is how to create an archive :
1. In finder open the folder
2. Select all the files
3. Right click to get contextual menu and click create archive

Thanks,
Priyanka

 

[mmmmark]

Priyanka,

Of course you realize that if Amar has purchased any fonts, that he will
likely be violating copyright restrictions by distributing these fonts.
Imagine if the shoe was on the other foot....."just make me a copy of your
install disk and send it to me." ;-)

Regards,
-Mark

 

[h.reininger]

Hi Priyanka,

Thank you for taking the time! I'll send you the files (my) tomorrow
morning, as it is 10:40PM here and I'm at home already.

 

[h.reininger]

On second thought, the contents of this folder are 75MB, how do you
want me to get this archive to you, upload it somewhere maybe?

 

[John McGhie [MVP - Word and Word Macintosh]]

Mark:

Settle!! You know as well as I do that what Priyanka requested comes under
the "Fair Use" provisions of the Copyright act

No company that produced software would have the slightest hesitation in
having their products sent to another company for debugging purposes.

Apple and Microsoft exchange stuff all the time, and they're direct
competitors Every computer company has a whole procedure in place for
accepting "Commercial product that is not ours for testing purposes" and
keeping it separate from the rest of the company. That's a dragon that was
slain eons ago, when the mainframe was king and IBM and Fujitsu were duking
it out, accusing each other of knocking off each other's code.

Cheers

Priyanka,

Of course you realize that if Amar has purchased any fonts, that he will
likely be violating copyright restrictions by distributing these fonts.
Imagine if the shoe was on the other foot....."just make me a copy of your
install disk and send it to me." ;-)

Regards,
-Mark

Hi Herbert ,
My investigation points to the fact that there is a corrupt system font in
your ~\system\Library\fonts folder . Can you please create an archive of
your system fonts and mail it to me .

Here is how to create an archive :
1. In finder open the folder
2. Select all the files
3. Right click to get contextual menu and click create archive

Thanks,
Priyanka

Dear Priyanka, dear Daiya,

No I did not change any fonts since we spoke last. I was just happy
that everything finally worked fine.

Today I launched Word after startup and as soon as I tried to change a
font Word/PPT/Excel crashed, I sent you the crash report via email
earlier.

I have never used the WYSYWYG feature in the font menu, as it takes too
much time to redraw every time.

I am on a G4 with Mac OS X 10.4.2, 1GB RAM, Office 2004 with last weeks
update installed.

Thanks for helping!



Priyanka Singhal [MSFT] wrote:
Hi Amar ,

Have you deleted and\or disabled any of the ~\system\library\Fonts.

Thanks,
Priyanka

Yes, the font pickiness is exceedingly frustrating.

A couple of guesses, cause it seems rude to respond to one post from
you
and
not the other:

See if turning OFF WYSIWYG font mens in Prefs | General helps.

Try quitting all apps, dragging the entire Microsoft folder in Prefs
to
the
desktop, and seeing if that helps.

You quit before and relaunched after trashing Office Font Cache?

Be sure to specify Office and OS version when you post back!

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer
Sydney, Australia +61 4 1209 1410

 

[mmmmark]

Of course you saw the wink, John. I was being halfway serious, however.
Having worked in the printing industry, I can tell you that Adobe, Linotype,
Monotype, AGFA and others have brought and won lawsuits over clients that
have "illegally shared" fonts with printers for output of jobs.

For that reason, most printers will buy complete collections of fonts from
all font houses rather than fight it out with their corporate meanie
lawyers. Read font licenses carefully and you will see that commercial use
does not fall under "fair use".

Troubleshooting such as mentioned by Priyanka, would indeed probably fall
under fair use.

Trading fonts was something done "way back in the day" before even Napster
debuted. I seem to recall "a friend" who had a few fonts on his hard drive
in college.

-Mark

Mark:

Settle!! You know as well as I do that what Priyanka requested comes
under
the "Fair Use" provisions of the Copyright act

No company that produced software would have the slightest hesitation in
having their products sent to another company for debugging purposes.

Apple and Microsoft exchange stuff all the time, and they're direct
competitors Every computer company has a whole procedure in place for
accepting "Commercial product that is not ours for testing purposes" and
keeping it separate from the rest of the company. That's a dragon that
was
slain eons ago, when the mainframe was king and IBM and Fujitsu were
duking
it out, accusing each other of knocking off each other's code.

Cheers

Priyanka,

Of course you realize that if Amar has purchased any fonts, that he will
likely be violating copyright restrictions by distributing these fonts.
Imagine if the shoe was on the other foot....."just make me a copy of
your
install disk and send it to me." ;-)

Regards,
-Mark

Hi Herbert ,
My investigation points to the fact that there is a corrupt system font
in
your ~\system\Library\fonts folder . Can you please create an archive of
your system fonts and mail it to me .

Here is how to create an archive :
1. In finder open the folder
2. Select all the files
3. Right click to get contextual menu and click create archive

Thanks,
Priyanka

Dear Priyanka, dear Daiya,

No I did not change any fonts since we spoke last. I was just happy
that everything finally worked fine.

Today I launched Word after startup and as soon as I tried to change a
font Word/PPT/Excel crashed, I sent you the crash report via email
earlier.

I have never used the WYSYWYG feature in the font menu, as it takes too
much time to redraw every time.

I am on a G4 with Mac OS X 10.4.2, 1GB RAM, Office 2004 with last weeks
update installed.

Thanks for helping!



Priyanka Singhal [MSFT] wrote:
Hi Amar ,

Have you deleted and\or disabled any of the ~\system\library\Fonts.

Thanks,
Priyanka

Yes, the font pickiness is exceedingly frustrating.

A couple of guesses, cause it seems rude to respond to one post from
you
and
not the other:

See if turning OFF WYSIWYG font mens in Prefs | General helps.

Try quitting all apps, dragging the entire Microsoft folder in Prefs
to
the
desktop, and seeing if that helps.

You quit before and relaunched after trashing Office Font Cache?

Be sure to specify Office and OS version when you post back!

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Consultant Technical Writer
Sydney, Australia +61 4 1209 1410