N
newberntech
I've asked this question previously at Experts Exchange and didn't get an
answer that helped. The question is located here:
http://www.experts-exchange.com/Hardware/Desktops/PCs/Q_23983635.html
and here:
http://www.experts-exchange.com/Hardware/Desktops/PCs/Q_24068692.html
I'm hoping that someone on this forum can help since the problem remains
unsolved.
I upgraded the RAM from 2 sticks of 256MB PC2700 to two sticks of 1GB
PC2700. Specifications on the machine say that 2GB should work. The machine
is noticeably faster and everything works OK EXCEPT MS Office programs. If I
open Word or Excel or Publisher, the program opens and then just closes down.
No error message is generated they just shut down. It doesn't matter if I
open an existing file or just start the application. If I open an existing
file, I see the file open and then the application closes. Again, EVERYTHING
ELSE works FINE!
Reinstalled the old RAM and everything works fine just very much slower.
There is no shutdown problem with Office applications I tried individual 1GB
sticks one at a time and still get the shutdown of the Office programs. I
replaced the RAM with 2 different 1GB sticks (PC2700) with same shutdown
issue. This is MS Office Small Business 2000, Windows XP with SP3. I tried
running (with new RAM) Word in Safemode (winword.exe /safe) with the same
result .
Just to try to narrow down the problem, I did a System File Checker (SFC
/Scannow) and it ran without asking for the disk. I also tested the hard
drive and it has no errors (HD Tune & Chkdsk).
I don't know what to do next. Everything works but the MS Office
applications. None of the suggestions from Experts Exchange helped including
reinstalling the Office applications with the new RAM installed.
answer that helped. The question is located here:
http://www.experts-exchange.com/Hardware/Desktops/PCs/Q_23983635.html
and here:
http://www.experts-exchange.com/Hardware/Desktops/PCs/Q_24068692.html
I'm hoping that someone on this forum can help since the problem remains
unsolved.
I upgraded the RAM from 2 sticks of 256MB PC2700 to two sticks of 1GB
PC2700. Specifications on the machine say that 2GB should work. The machine
is noticeably faster and everything works OK EXCEPT MS Office programs. If I
open Word or Excel or Publisher, the program opens and then just closes down.
No error message is generated they just shut down. It doesn't matter if I
open an existing file or just start the application. If I open an existing
file, I see the file open and then the application closes. Again, EVERYTHING
ELSE works FINE!
Reinstalled the old RAM and everything works fine just very much slower.
There is no shutdown problem with Office applications I tried individual 1GB
sticks one at a time and still get the shutdown of the Office programs. I
replaced the RAM with 2 different 1GB sticks (PC2700) with same shutdown
issue. This is MS Office Small Business 2000, Windows XP with SP3. I tried
running (with new RAM) Word in Safemode (winword.exe /safe) with the same
result .
Just to try to narrow down the problem, I did a System File Checker (SFC
/Scannow) and it ran without asking for the disk. I also tested the hard
drive and it has no errors (HD Tune & Chkdsk).
I don't know what to do next. Everything works but the MS Office
applications. None of the suggestions from Experts Exchange helped including
reinstalling the Office applications with the new RAM installed.