Office Assistant

[Me]

Has anyone lately been getting the office assistant error
saying "The office assistant cannot be started. Please
repair the Assistant by running Office 2000 setup and
selecting Repair Office 2000". Running repair does not
fix the problem. I'm wondering if some recent patch has
cause this problem. Anyone else running into this?

Thanks

 

[krazikat]

We started getting this on Windows 2000 clients after
upgrading them to Outlook 2003--these clients are still
running Office 2000 apps. I tried the virtual memory fix
recommended in Microsoft's Knowledge Bases article 236822
and 199340. The fix didn't work-- still getting error
messages.

I have no problems on clients running Office 2003 so it
may be an Office 2000/Outlook 2003 issue.

 

[gudmundson]

*Has anyone lately been getting the office assistant error
saying "The office assistant cannot be started. Please
repair the Assistant by running Office 2000 setup and
selecting Repair Office 2000". Running repair does not
fix the problem. I'm wondering if some recent patch has
cause this problem. Anyone else running into this?

Thanks *

Go here:

http://tinyurl.com/3v22


-
gudmundso

 

[EPPack]

I'm having the same problem, but the link below didn't help. Due to running
an older version of Webtrends (7.0c) which only works with Word 2000, I have
to keep a dual install of Word on my windows xp sp2 machine, which also runs
Office 2003. I'm only running Word 2000, not the full package, but I am
still getting that error message, despite repairing and/or reinstalling Word
2000 numerous times now

Our maintenance contract with Webtrends has expired, and they won't renew it
as they no longer actively support it, and we can't afford the current
version, so I can't get help from them.

Any ideas??

TIA

 

[EPPack]

I ran detect and repair, as suggested in several posts, and it helps
temporarily, but given that I'm forced to run those 2 versions of Word, the
problem keeps coming back. I can make it go away temporarily, but the
cross-version situation seems to confuse it I guess If I simply hide it
in one version, next time I use the other, it thinks it's dead and tells me
to reinstall it. Isn't there any way that the Office Assistant can be
permanently stopped, maybe via a registry hack or something? I never use it
at all, frankly, and find it more of a nuisance than a help.

elaine

 

[Beth Melton]

This is a known issue when you are using multiple versions of the
Office applications. If you don't want to use the Office Assistant
then leave it hidden and you will not encounter the problem.

Otherwise what versions of Word are you using? There is a hotfix
available for Office 2000 but their 'fix' is to turn the Office
Assistant on each time you start an Office 2000 applications.
--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[EPPack]

This is a known issue when you are using multiple versions of the Office
applications. If you don't want to use the Office Assistant then leave it
hidden and you will not encounter the problem.

I've done that, Beth, in both versions, but the error persists

Otherwise what versions of Word are you using? There is a hotfix

2000 and XP. It's Word 2K only, and full Office XP.

available for Office 2000 but their 'fix' is to turn the Office Assistant
on each time you start an Office 2000 applications.

Gee whiz

 

[Beth Melton]

I've done that, Beth, in both versions, but the error persists

You may need to Repair the Office installation in order to get it
corrected. IIRC it is the Office 2000 installation you need to repair.

2000 and XP. It's Word 2K only, and full Office XP.

Then the hotfix should work if you want it. The issue is specific to
Office 2000 and either Office XP or Office 2003:
http://support.microsoft.com/kb/840644

To obtain the hotfix call 1-800-936-4900 (wait for Hotfix instructions
#3) and tell them you are calling to obtain the hotfix described in
KB840644.

Gee whiz

Yeah, found that one out the hard way. It does a little more than just
turn it on but the end result is the Office Assistant displays when
you start an application. Not that I really needed the fix, since I
don't use the critter, but I went ahead and installed it in order to
test it. Now I wish I hadn't. lol

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/