Office Beta 2 Technical Refresh won't install.

[Pete Halsted]

I posted this Friday with no response. Reposting hoping someone with answer
just missed it over the weekend.

Trying to Install the Beta 2 Technical Refresh.

Runing XP Pro. Have the Beta 2 of office installed and been using it. I was
also using the BCM beta. I uninstalled the BCM beta (per instructions for its
TR) before trying to install the Office TR.

The error I get is the one "The Installation of this package failed. Please
see for more information".

I know that that error should point you to KB923718. And I have gone there
and followed all the info there (clear temp directory, I got 25 gig of free
space). I created a log per instructions, put I don't see how to post that
here.

Based on other messages I've seen I know the sys.proc.result value from the
log is helpful to know. I have two different values in the log for it 17021
and 17303

Help.......

 

[Patrick Schmid [MVP]]

Which sys.proc.result value is the LAST one in the file?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

 

[chrismcb]

I am having the same problem and wonder if I could ask your help too Patrick.

I have started my own thread, however it is in the Office.Setup section.

The last SYS.PROC.RESULT value for me is 17302.



Your help would be much appreciated,


Chris

Which sys.proc.result value is the LAST one in the file?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

I posted this Friday with no response. Reposting hoping someone with answer
just missed it over the weekend.

Trying to Install the Beta 2 Technical Refresh.

Runing XP Pro. Have the Beta 2 of office installed and been using it. I was
also using the BCM beta. I uninstalled the BCM beta (per instructions for its
TR) before trying to install the Office TR.

The error I get is the one "The Installation of this package failed. Please
see for more information".

I know that that error should point you to KB923718. And I have gone there
and followed all the info there (clear temp directory, I got 25 gig of free
space). I created a log per instructions, put I don't see how to post that
here.

Based on other messages I've seen I know the sys.proc.result value from the
log is helpful to know. I have two different values in the log for it 17021
and 17303

Help.......

 

[Patrick Schmid [MVP]]

What is it that since I became an MVP yesterday, everyone is hijacking
other threads instead of starting their own one?
What's the last value of SYS.ERROR.CODE?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

I am having the same problem and wonder if I could ask your help too Patrick.

I have started my own thread, however it is in the Office.Setup section.

The last SYS.PROC.RESULT value for me is 17302.



Your help would be much appreciated,


Chris

Which sys.proc.result value is the LAST one in the file?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

I posted this Friday with no response. Reposting hoping someone with answer
just missed it over the weekend.

Trying to Install the Beta 2 Technical Refresh.

Runing XP Pro. Have the Beta 2 of office installed and been using it. I was
also using the BCM beta. I uninstalled the BCM beta (per instructions for its
TR) before trying to install the Office TR.

The error I get is the one "The Installation of this package failed. Please
see for more information".

I know that that error should point you to KB923718. And I have gone there
and followed all the info there (clear temp directory, I got 25 gig of free
space). I created a log per instructions, put I don't see how to post that
here.

Based on other messages I've seen I know the sys.proc.result value from the
log is helpful to know. I have two different values in the log for it 17021
and 17303

Help.......

 

[chrismcb]

Sorry Patrick!

Thanks for helping me though.

This is an excerpt from the log:

OPatchInstall: Property 'SYS.ERROR.CODE' value '0x80004005'
OPatchInstall: Property 'SYS.ERROR.INERROR' value '1'
OPatchInstall: Property 'SYS.ERROR.TYPE' value 'HRESULT'

I believe I have found what the problem is.

By trying to repair-install the orginal Beta release (since my after
attempting the B2TR install, all office programs wont start) I get an error
telling me that I am out of space on Drive "I:" which is strange since that
is my CD drive.

Finding the problem was one thing, but I cannot think of how to get a
solution as both my %tmp% and %temp% are correctly set up.



Thanks Again

What is it that since I became an MVP yesterday, everyone is hijacking
other threads instead of starting their own one?
What's the last value of SYS.ERROR.CODE?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

I am having the same problem and wonder if I could ask your help too Patrick.

I have started my own thread, however it is in the Office.Setup section.

The last SYS.PROC.RESULT value for me is 17302.



Your help would be much appreciated,


Chris

Which sys.proc.result value is the LAST one in the file?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed


I posted this Friday with no response. Reposting hoping someone with answer
just missed it over the weekend.

Trying to Install the Beta 2 Technical Refresh.

Runing XP Pro. Have the Beta 2 of office installed and been using it. I was
also using the BCM beta. I uninstalled the BCM beta (per instructions for its
TR) before trying to install the Office TR.

The error I get is the one "The Installation of this package failed. Please
see for more information".

I know that that error should point you to KB923718. And I have gone there
and followed all the info there (clear temp directory, I got 25 gig of free
space). I created a log per instructions, put I don't see how to post that
here.

Based on other messages I've seen I know the sys.proc.result value from the
log is helpful to know. I have two different values in the log for it 17021
and 17303

Help.......

 

[Patrick Schmid [MVP]]

"Unspecified error" while "Applying Patch"...not exactly helpful
Are you trying to install the patch from a CD? If yes, copy the file to
your hard drive. You have 2 GBs on your Windows drive free? Also, delete
everything in %temp%

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

Sorry Patrick!

Thanks for helping me though.

This is an excerpt from the log:

OPatchInstall: Property 'SYS.ERROR.CODE' value '0x80004005'
OPatchInstall: Property 'SYS.ERROR.INERROR' value '1'
OPatchInstall: Property 'SYS.ERROR.TYPE' value 'HRESULT'

I believe I have found what the problem is.

By trying to repair-install the orginal Beta release (since my after
attempting the B2TR install, all office programs wont start) I get an error
telling me that I am out of space on Drive "I:" which is strange since that
is my CD drive.

Finding the problem was one thing, but I cannot think of how to get a
solution as both my %tmp% and %temp% are correctly set up.



Thanks Again

What is it that since I became an MVP yesterday, everyone is hijacking
other threads instead of starting their own one?
What's the last value of SYS.ERROR.CODE?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

I am having the same problem and wonder if I could ask your help too Patrick.

I have started my own thread, however it is in the Office.Setup section.

The last SYS.PROC.RESULT value for me is 17302.



Your help would be much appreciated,


Chris

:

Which sys.proc.result value is the LAST one in the file?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed


I posted this Friday with no response. Reposting hoping someone with answer
just missed it over the weekend.

Trying to Install the Beta 2 Technical Refresh.

Runing XP Pro. Have the Beta 2 of office installed and been using it. I was
also using the BCM beta. I uninstalled the BCM beta (per instructions for its
TR) before trying to install the Office TR.

The error I get is the one "The Installation of this package failed. Please
see for more information".

I know that that error should point you to KB923718. And I have gone there
and followed all the info there (clear temp directory, I got 25 gig of free
space). I created a log per instructions, put I don't see how to post that
here.

Based on other messages I've seen I know the sys.proc.result value from the
log is helpful to know. I have two different values in the log for it 17021
and 17303

Help.......

 

[chrismcb]

I am installing from the desktop, I have 10GB free and the %temp% dir is empty.

I am positive now with what the error is.

I unpacked the B2TR and started installing with just the ProWW.msp file. It
gave the same error message as the original Beta release.

For some reason, it gets half way through and stops with an "Out of disk
space" error:

"Out of disk space -- Volume 'I:'; required space 3,422 KB; available space:
0KB. Free some disk space and click 'Retry'."

As I said, my I: drive is a CD Drive, so it will always fail if it tries to
use that location.

I've never installed it from a CD which rules out the possibility of it
looking at a "previous installation path" variable (or similar if it exists).


It's as if the MSI has something set to try to use the I: drive for its temp
location.



Thanks again for your time Patrick

"Unspecified error" while "Applying Patch"...not exactly helpful
Are you trying to install the patch from a CD? If yes, copy the file to
your hard drive. You have 2 GBs on your Windows drive free? Also, delete
everything in %temp%

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

Sorry Patrick!

Thanks for helping me though.

This is an excerpt from the log:

OPatchInstall: Property 'SYS.ERROR.CODE' value '0x80004005'
OPatchInstall: Property 'SYS.ERROR.INERROR' value '1'
OPatchInstall: Property 'SYS.ERROR.TYPE' value 'HRESULT'

I believe I have found what the problem is.

By trying to repair-install the orginal Beta release (since my after
attempting the B2TR install, all office programs wont start) I get an error
telling me that I am out of space on Drive "I:" which is strange since that
is my CD drive.

Finding the problem was one thing, but I cannot think of how to get a
solution as both my %tmp% and %temp% are correctly set up.



Thanks Again

What is it that since I became an MVP yesterday, everyone is hijacking
other threads instead of starting their own one?
What's the last value of SYS.ERROR.CODE?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed



I am having the same problem and wonder if I could ask your help too Patrick.

I have started my own thread, however it is in the Office.Setup section.

The last SYS.PROC.RESULT value for me is 17302.



Your help would be much appreciated,


Chris

:

Which sys.proc.result value is the LAST one in the file?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed


I posted this Friday with no response. Reposting hoping someone with answer
just missed it over the weekend.

Trying to Install the Beta 2 Technical Refresh.

Runing XP Pro. Have the Beta 2 of office installed and been using it. I was
also using the BCM beta. I uninstalled the BCM beta (per instructions for its
TR) before trying to install the Office TR.

The error I get is the one "The Installation of this package failed. Please
see for more information".

I know that that error should point you to KB923718. And I have gone there
and followed all the info there (clear temp directory, I got 25 gig of free
space). I created a log per instructions, put I don't see how to post that
here.

Based on other messages I've seen I know the sys.proc.result value from the
log is helpful to know. I have two different values in the log for it 17021
and 17303

Help.......

 

[Patrick Schmid [MVP]]

Run the Windows Install Clean Up Utility and see if there is anything
left from Office 2007.
As a test, put a CD into your drive instead of leaving it empty (or
vice-versa if there is one in right now)


Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

I am installing from the desktop, I have 10GB free and the %temp% dir is empty.

I am positive now with what the error is.

I unpacked the B2TR and started installing with just the ProWW.msp file. It
gave the same error message as the original Beta release.

For some reason, it gets half way through and stops with an "Out of disk
space" error:

"Out of disk space -- Volume 'I:'; required space 3,422 KB; available space:
0KB. Free some disk space and click 'Retry'."

As I said, my I: drive is a CD Drive, so it will always fail if it tries to
use that location.

I've never installed it from a CD which rules out the possibility of it
looking at a "previous installation path" variable (or similar if it exists).


It's as if the MSI has something set to try to use the I: drive for its temp
location.



Thanks again for your time Patrick

"Unspecified error" while "Applying Patch"...not exactly helpful
Are you trying to install the patch from a CD? If yes, copy the file to
your hard drive. You have 2 GBs on your Windows drive free? Also, delete
everything in %temp%

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

Sorry Patrick!

Thanks for helping me though.

This is an excerpt from the log:

OPatchInstall: Property 'SYS.ERROR.CODE' value '0x80004005'
OPatchInstall: Property 'SYS.ERROR.INERROR' value '1'
OPatchInstall: Property 'SYS.ERROR.TYPE' value 'HRESULT'

I believe I have found what the problem is.

By trying to repair-install the orginal Beta release (since my after
attempting the B2TR install, all office programs wont start) I get an error
telling me that I am out of space on Drive "I:" which is strange since that
is my CD drive.

Finding the problem was one thing, but I cannot think of how to get a
solution as both my %tmp% and %temp% are correctly set up.



Thanks Again


:

What is it that since I became an MVP yesterday, everyone is hijacking
other threads instead of starting their own one?
What's the last value of SYS.ERROR.CODE?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed



I am having the same problem and wonder if I could ask your help too Patrick.

I have started my own thread, however it is in the Office.Setup section.

The last SYS.PROC.RESULT value for me is 17302.



Your help would be much appreciated,


Chris

:

Which sys.proc.result value is the LAST one in the file?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed


I posted this Friday with no response. Reposting hoping someone with answer
just missed it over the weekend.

Trying to Install the Beta 2 Technical Refresh.

Runing XP Pro. Have the Beta 2 of office installed and been using it. I was
also using the BCM beta. I uninstalled the BCM beta (per instructions for its
TR) before trying to install the Office TR.

The error I get is the one "The Installation of this package failed. Please
see for more information".

I know that that error should point you to KB923718. And I have gone there
and followed all the info there (clear temp directory, I got 25 gig of free
space). I created a log per instructions, put I don't see how to post that
here.

Based on other messages I've seen I know the sys.proc.result value from the
log is helpful to know. I have two different values in the log for it 17021
and 17303

Help.......

 

[chrismcb]

I was weary of running the Windows Installer Clean Up Utility as it says not
to on the B2RT support page.

I gave it a try anyway, no result.


What came to mind though is that when XP 64 bit was installed, I was
dual-booting and it installed on the I: drive, I got it full functional
before switching from 32bit then changed the drive letter to C:

I presume there is a file somewhere, or registry entry, that tells the MSI
where to find the original install directory and the installer has tried to
use that as a temp location (which it shouldnt! it should go to the current
environmental variable for %temp%, but thats another matter).

As a temporary work around, I renamed my CD drive to K: and left it with no
I: drive. This must have default the temp location to somewhere else and
allowed it to continue.



Thanks again for your help Patrick.

Run the Windows Install Clean Up Utility and see if there is anything
left from Office 2007.
As a test, put a CD into your drive instead of leaving it empty (or
vice-versa if there is one in right now)


Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

I am installing from the desktop, I have 10GB free and the %temp% dir is empty.

I am positive now with what the error is.

I unpacked the B2TR and started installing with just the ProWW.msp file. It
gave the same error message as the original Beta release.

For some reason, it gets half way through and stops with an "Out of disk
space" error:

"Out of disk space -- Volume 'I:'; required space 3,422 KB; available space:
0KB. Free some disk space and click 'Retry'."

As I said, my I: drive is a CD Drive, so it will always fail if it tries to
use that location.

I've never installed it from a CD which rules out the possibility of it
looking at a "previous installation path" variable (or similar if it exists).


It's as if the MSI has something set to try to use the I: drive for its temp
location.



Thanks again for your time Patrick

"Unspecified error" while "Applying Patch"...not exactly helpful
Are you trying to install the patch from a CD? If yes, copy the file to
your hard drive. You have 2 GBs on your Windows drive free? Also, delete
everything in %temp%

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed


Sorry Patrick!

Thanks for helping me though.

This is an excerpt from the log:

OPatchInstall: Property 'SYS.ERROR.CODE' value '0x80004005'
OPatchInstall: Property 'SYS.ERROR.INERROR' value '1'
OPatchInstall: Property 'SYS.ERROR.TYPE' value 'HRESULT'

I believe I have found what the problem is.

By trying to repair-install the orginal Beta release (since my after
attempting the B2TR install, all office programs wont start) I get an error
telling me that I am out of space on Drive "I:" which is strange since that
is my CD drive.

Finding the problem was one thing, but I cannot think of how to get a
solution as both my %tmp% and %temp% are correctly set up.



Thanks Again


:

What is it that since I became an MVP yesterday, everyone is hijacking
other threads instead of starting their own one?
What's the last value of SYS.ERROR.CODE?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed



I am having the same problem and wonder if I could ask your help too Patrick.

I have started my own thread, however it is in the Office.Setup section.

The last SYS.PROC.RESULT value for me is 17302.



Your help would be much appreciated,


Chris

:

Which sys.proc.result value is the LAST one in the file?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed


I posted this Friday with no response. Reposting hoping someone with answer
just missed it over the weekend.

Trying to Install the Beta 2 Technical Refresh.

Runing XP Pro. Have the Beta 2 of office installed and been using it. I was
also using the BCM beta. I uninstalled the BCM beta (per instructions for its
TR) before trying to install the Office TR.

The error I get is the one "The Installation of this package failed. Please
see for more information".

I know that that error should point you to KB923718. And I have gone there
and followed all the info there (clear temp directory, I got 25 gig of free
space). I created a log per instructions, put I don't see how to post that
here.

Based on other messages I've seen I know the sys.proc.result value from the
log is helpful to know. I have two different values in the log for it 17021
and 17303

Help.......

 

[Patrick Schmid [MVP]]

So you got it installed?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

I was weary of running the Windows Installer Clean Up Utility as it says not
to on the B2RT support page.

I gave it a try anyway, no result.


What came to mind though is that when XP 64 bit was installed, I was
dual-booting and it installed on the I: drive, I got it full functional
before switching from 32bit then changed the drive letter to C:

I presume there is a file somewhere, or registry entry, that tells the MSI
where to find the original install directory and the installer has tried to
use that as a temp location (which it shouldnt! it should go to the current
environmental variable for %temp%, but thats another matter).

As a temporary work around, I renamed my CD drive to K: and left it with no
I: drive. This must have default the temp location to somewhere else and
allowed it to continue.



Thanks again for your help Patrick.

Run the Windows Install Clean Up Utility and see if there is anything
left from Office 2007.
As a test, put a CD into your drive instead of leaving it empty (or
vice-versa if there is one in right now)


Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

I am installing from the desktop, I have 10GB free and the %temp% dir is empty.

I am positive now with what the error is.

I unpacked the B2TR and started installing with just the ProWW.msp file. It
gave the same error message as the original Beta release.

For some reason, it gets half way through and stops with an "Out of disk
space" error:

"Out of disk space -- Volume 'I:'; required space 3,422 KB; available space:
0KB. Free some disk space and click 'Retry'."

As I said, my I: drive is a CD Drive, so it will always fail if it tries to
use that location.

I've never installed it from a CD which rules out the possibility of it
looking at a "previous installation path" variable (or similar if it exists).


It's as if the MSI has something set to try to use the I: drive for its temp
location.



Thanks again for your time Patrick

:

"Unspecified error" while "Applying Patch"...not exactly helpful
Are you trying to install the patch from a CD? If yes, copy the file to
your hard drive. You have 2 GBs on your Windows drive free? Also, delete
everything in %temp%

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed


Sorry Patrick!

Thanks for helping me though.

This is an excerpt from the log:

OPatchInstall: Property 'SYS.ERROR.CODE' value '0x80004005'
OPatchInstall: Property 'SYS.ERROR.INERROR' value '1'
OPatchInstall: Property 'SYS.ERROR.TYPE' value 'HRESULT'

I believe I have found what the problem is.

By trying to repair-install the orginal Beta release (since my after
attempting the B2TR install, all office programs wont start) I get an error
telling me that I am out of space on Drive "I:" which is strange since that
is my CD drive.

Finding the problem was one thing, but I cannot think of how to get a
solution as both my %tmp% and %temp% are correctly set up.



Thanks Again


:

What is it that since I became an MVP yesterday, everyone is hijacking
other threads instead of starting their own one?
What's the last value of SYS.ERROR.CODE?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed



I am having the same problem and wonder if I could ask your help too Patrick.

I have started my own thread, however it is in the Office.Setup section.

The last SYS.PROC.RESULT value for me is 17302.



Your help would be much appreciated,


Chris

:

Which sys.proc.result value is the LAST one in the file?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed


I posted this Friday with no response. Reposting hoping someone with answer
just missed it over the weekend.

Trying to Install the Beta 2 Technical Refresh.

Runing XP Pro. Have the Beta 2 of office installed and been using it. I was
also using the BCM beta. I uninstalled the BCM beta (per instructions for its
TR) before trying to install the Office TR.

The error I get is the one "The Installation of this package failed. Please
see for more information".

I know that that error should point you to KB923718. And I have gone there
and followed all the info there (clear temp directory, I got 25 gig of free
space). I created a log per instructions, put I don't see how to post that
here.

Based on other messages I've seen I know the sys.proc.result value from the
log is helpful to know. I have two different values in the log for it 17021
and 17303

Help.......

 

[chrismcb]

Yes, I can confirm that it installed with no problems after that.

And I must say, what a job they've done with the refresh!

So you got it installed?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

I was weary of running the Windows Installer Clean Up Utility as it says not
to on the B2RT support page.

I gave it a try anyway, no result.


What came to mind though is that when XP 64 bit was installed, I was
dual-booting and it installed on the I: drive, I got it full functional
before switching from 32bit then changed the drive letter to C:

I presume there is a file somewhere, or registry entry, that tells the MSI
where to find the original install directory and the installer has tried to
use that as a temp location (which it shouldnt! it should go to the current
environmental variable for %temp%, but thats another matter).

As a temporary work around, I renamed my CD drive to K: and left it with no
I: drive. This must have default the temp location to somewhere else and
allowed it to continue.



Thanks again for your help Patrick.

Run the Windows Install Clean Up Utility and see if there is anything
left from Office 2007.
As a test, put a CD into your drive instead of leaving it empty (or
vice-versa if there is one in right now)


Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed


I am installing from the desktop, I have 10GB free and the %temp% dir is empty.

I am positive now with what the error is.

I unpacked the B2TR and started installing with just the ProWW.msp file. It
gave the same error message as the original Beta release.

For some reason, it gets half way through and stops with an "Out of disk
space" error:

"Out of disk space -- Volume 'I:'; required space 3,422 KB; available space:
0KB. Free some disk space and click 'Retry'."

As I said, my I: drive is a CD Drive, so it will always fail if it tries to
use that location.

I've never installed it from a CD which rules out the possibility of it
looking at a "previous installation path" variable (or similar if it exists).


It's as if the MSI has something set to try to use the I: drive for its temp
location.



Thanks again for your time Patrick

:

"Unspecified error" while "Applying Patch"...not exactly helpful
Are you trying to install the patch from a CD? If yes, copy the file to
your hard drive. You have 2 GBs on your Windows drive free? Also, delete
everything in %temp%

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed


Sorry Patrick!

Thanks for helping me though.

This is an excerpt from the log:

OPatchInstall: Property 'SYS.ERROR.CODE' value '0x80004005'
OPatchInstall: Property 'SYS.ERROR.INERROR' value '1'
OPatchInstall: Property 'SYS.ERROR.TYPE' value 'HRESULT'

I believe I have found what the problem is.

By trying to repair-install the orginal Beta release (since my after
attempting the B2TR install, all office programs wont start) I get an error
telling me that I am out of space on Drive "I:" which is strange since that
is my CD drive.

Finding the problem was one thing, but I cannot think of how to get a
solution as both my %tmp% and %temp% are correctly set up.



Thanks Again


:

What is it that since I became an MVP yesterday, everyone is hijacking
other threads instead of starting their own one?
What's the last value of SYS.ERROR.CODE?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed



I am having the same problem and wonder if I could ask your help too Patrick.

I have started my own thread, however it is in the Office.Setup section.

The last SYS.PROC.RESULT value for me is 17302.



Your help would be much appreciated,


Chris

:

Which sys.proc.result value is the LAST one in the file?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed


I posted this Friday with no response. Reposting hoping someone with answer
just missed it over the weekend.

Trying to Install the Beta 2 Technical Refresh.

Runing XP Pro. Have the Beta 2 of office installed and been using it. I was
also using the BCM beta. I uninstalled the BCM beta (per instructions for its
TR) before trying to install the Office TR.

The error I get is the one "The Installation of this package failed. Please
see for more information".

I know that that error should point you to KB923718. And I have gone there
and followed all the info there (clear temp directory, I got 25 gig of free
space). I created a log per instructions, put I don't see how to post that
here.

Based on other messages I've seen I know the sys.proc.result value from the
log is helpful to know. I have two different values in the log for it 17021
and 17303

Help.......

 

[JoAnn Paules [MVP]]

Hijackers run amok in the public newsgroups.

--

JoAnn Paules
MVP Microsoft [Publisher]

What is it that since I became an MVP yesterday, everyone is hijacking
other threads instead of starting their own one?
What's the last value of SYS.ERROR.CODE?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

I am having the same problem and wonder if I could ask your help too
Patrick.

I have started my own thread, however it is in the Office.Setup section.

The last SYS.PROC.RESULT value for me is 17302.



Your help would be much appreciated,


Chris

Which sys.proc.result value is the LAST one in the file?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed


I posted this Friday with no response. Reposting hoping someone with
answer
just missed it over the weekend.

Trying to Install the Beta 2 Technical Refresh.

Runing XP Pro. Have the Beta 2 of office installed and been using it.
I was
also using the BCM beta. I uninstalled the BCM beta (per instructions
for its
TR) before trying to install the Office TR.

The error I get is the one "The Installation of this package failed.
Please
see for more information".

I know that that error should point you to KB923718. And I have gone
there
and followed all the info there (clear temp directory, I got 25 gig
of free
space). I created a log per instructions, put I don't see how to post
that
here.

Based on other messages I've seen I know the sys.proc.result value
from the
log is helpful to know. I have two different values in the log for it
17021
and 17303

Help.......

 

[Patrick Schmid [MVP]]

I was save from them mostly until I added that little tag to my name
yesterday...

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

Hijackers run amok in the public newsgroups.

--

JoAnn Paules
MVP Microsoft [Publisher]

What is it that since I became an MVP yesterday, everyone is hijacking
other threads instead of starting their own one?
What's the last value of SYS.ERROR.CODE?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

I am having the same problem and wonder if I could ask your help too
Patrick.

I have started my own thread, however it is in the Office.Setup section.

The last SYS.PROC.RESULT value for me is 17302.



Your help would be much appreciated,


Chris

:

Which sys.proc.result value is the LAST one in the file?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed


I posted this Friday with no response. Reposting hoping someone with
answer
just missed it over the weekend.

Trying to Install the Beta 2 Technical Refresh.

Runing XP Pro. Have the Beta 2 of office installed and been using it.
I was
also using the BCM beta. I uninstalled the BCM beta (per instructions
for its
TR) before trying to install the Office TR.

The error I get is the one "The Installation of this package failed.
Please
see for more information".

I know that that error should point you to KB923718. And I have gone
there
and followed all the info there (clear temp directory, I got 25 gig
of free
space). I created a log per instructions, put I don't see how to post
that
here.

Based on other messages I've seen I know the sys.proc.result value
from the
log is helpful to know. I have two different values in the log for it
17021
and 17303

Help.......

 

[JoAnn Paules [MVP]]

I love being an MVP but some people see it as a target. Just continue to do
the excellent work that earned you the title. You'll be fine.

--

JoAnn Paules
MVP Microsoft [Publisher]

I was save from them mostly until I added that little tag to my name
yesterday...

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

Hijackers run amok in the public newsgroups.

--

JoAnn Paules
MVP Microsoft [Publisher]

What is it that since I became an MVP yesterday, everyone is hijacking
other threads instead of starting their own one?
What's the last value of SYS.ERROR.CODE?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed



I am having the same problem and wonder if I could ask your help too
Patrick.

I have started my own thread, however it is in the Office.Setup
section.

The last SYS.PROC.RESULT value for me is 17302.



Your help would be much appreciated,


Chris

:

Which sys.proc.result value is the LAST one in the file?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

message

I posted this Friday with no response. Reposting hoping someone
with
answer
just missed it over the weekend.

Trying to Install the Beta 2 Technical Refresh.

Runing XP Pro. Have the Beta 2 of office installed and been using
it.
I was
also using the BCM beta. I uninstalled the BCM beta (per
instructions
for its
TR) before trying to install the Office TR.

The error I get is the one "The Installation of this package
failed.
Please
see for more information".

I know that that error should point you to KB923718. And I have
gone
there
and followed all the info there (clear temp directory, I got 25
gig
of free
space). I created a log per instructions, put I don't see how to
post
that
here.

Based on other messages I've seen I know the sys.proc.result value
from the
log is helpful to know. I have two different values in the log for
it
17021
and 17303

Help.......

 

[Pete Halsted]

Sorry for the Delay,

The final value is 17303

Which sys.proc.result value is the LAST one in the file?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

I posted this Friday with no response. Reposting hoping someone with answer
just missed it over the weekend.

Trying to Install the Beta 2 Technical Refresh.

Runing XP Pro. Have the Beta 2 of office installed and been using it. I was
also using the BCM beta. I uninstalled the BCM beta (per instructions for its
TR) before trying to install the Office TR.

The error I get is the one "The Installation of this package failed. Please
see for more information".

I know that that error should point you to KB923718. And I have gone there
and followed all the info there (clear temp directory, I got 25 gig of free
space). I created a log per instructions, put I don't see how to post that
here.

Based on other messages I've seen I know the sys.proc.result value from the
log is helpful to know. I have two different values in the log for it 17021
and 17303

Help.......

 

[Patrick Schmid [MVP]]

That means there was an error in extracting the file. Do you have
sufficient disk space on your Windows drive (2 GB)? Did you clear out
your %temp% directory? Did you disable your anti-virus scanner during
the B2TR setup?
If none of that helps, I'd redownload the B2TR file and try again.

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

Sorry for the Delay,

The final value is 17303

Which sys.proc.result value is the LAST one in the file?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

I posted this Friday with no response. Reposting hoping someone with answer
just missed it over the weekend.

Trying to Install the Beta 2 Technical Refresh.

Runing XP Pro. Have the Beta 2 of office installed and been using it. I was
also using the BCM beta. I uninstalled the BCM beta (per instructions for its
TR) before trying to install the Office TR.

The error I get is the one "The Installation of this package failed. Please
see for more information".

I know that that error should point you to KB923718. And I have gone there
and followed all the info there (clear temp directory, I got 25 gig of free
space). I created a log per instructions, put I don't see how to post that
here.

Based on other messages I've seen I know the sys.proc.result value from the
log is helpful to know. I have two different values in the log for it 17021
and 17303

Help.......

 

[Pete Halsted]

25 Gig Free Disk Space.

I followed all instruction of KB923718 inlcuding clearing temp directory.

I will redownload and report the results in a couple of hours. Thanks

That means there was an error in extracting the file. Do you have
sufficient disk space on your Windows drive (2 GB)? Did you clear out
your %temp% directory? Did you disable your anti-virus scanner during
the B2TR setup?
If none of that helps, I'd redownload the B2TR file and try again.

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

Sorry for the Delay,

The final value is 17303

Which sys.proc.result value is the LAST one in the file?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed


I posted this Friday with no response. Reposting hoping someone with answer
just missed it over the weekend.

Trying to Install the Beta 2 Technical Refresh.

Runing XP Pro. Have the Beta 2 of office installed and been using it. I was
also using the BCM beta. I uninstalled the BCM beta (per instructions for its
TR) before trying to install the Office TR.

The error I get is the one "The Installation of this package failed. Please
see for more information".

I know that that error should point you to KB923718. And I have gone there
and followed all the info there (clear temp directory, I got 25 gig of free
space). I created a log per instructions, put I don't see how to post that
here.

Based on other messages I've seen I know the sys.proc.result value from the
log is helpful to know. I have two different values in the log for it 17021
and 17303

Help.......

 

[Pete Halsted]

Patrick,

A new download did the trick. IE seems to have developed a habit of doing
partial downloads without giving me any kind of an error lately.

Well now on to the BCM update.

Thanks again

That means there was an error in extracting the file. Do you have
sufficient disk space on your Windows drive (2 GB)? Did you clear out
your %temp% directory? Did you disable your anti-virus scanner during
the B2TR setup?
If none of that helps, I'd redownload the B2TR file and try again.

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

Sorry for the Delay,

The final value is 17303

Which sys.proc.result value is the LAST one in the file?

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed


I posted this Friday with no response. Reposting hoping someone with answer
just missed it over the weekend.

Trying to Install the Beta 2 Technical Refresh.

Runing XP Pro. Have the Beta 2 of office installed and been using it. I was
also using the BCM beta. I uninstalled the BCM beta (per instructions for its
TR) before trying to install the Office TR.

The error I get is the one "The Installation of this package failed. Please
see for more information".

I know that that error should point you to KB923718. And I have gone there
and followed all the info there (clear temp directory, I got 25 gig of free
space). I created a log per instructions, put I don't see how to post that
here.

Based on other messages I've seen I know the sys.proc.result value from the
log is helpful to know. I have two different values in the log for it 17021
and 17303

Help.......