Office Clipboard shows icon(s) when first opened, and can't paste XP clipboard contents

[Father Guido]

Hi,

I'm using Windows XP Home SP2 and Office 2003, a wired keyboard
and using Word 2003 as my email editor.

When I try to copy from the internet and paste into Outlook all I get
is an icon rather than the text/picture I've copied (Ctrl-C) from the
net. This happens everytime if Outlook/Office is closed when I make my
selection. However, if Outlook/Office is open when I make my selection
then the selection pastes as expected. I'm pretty sure this didn't use
to happen, and it doesn't happen when I use Windows 2000 SP4 and
Office XP/2002 at work.

Is there an option to allow this, or is it a bug or something that
wipes out the clipboard when I open Office? I would expect that
the XP clipboard is separate from Office and should contain whatever
I copy under any circumstance. Therefore I have to assume that
Office isn't handling the data from the XP clipboard properly when
opening. When I first open Outlook, if I look in the clipboard I can
see anywhere from 1-4 icons. There's a blue one with a green arroe
like a floopy insert icon, then there are up to 3 other Yellow floppy
icons one with a green checkmark, one with a red cross (X), and one
plain yellow floppy icon.

I thought I'd read something about the first entry in the Office
clipboard getting mangled or deleted or something when Office opens,
but I can't recall where. Anyway this is really driving me
crazy, if you can help me I'd greatly appreciate it.

Thanks,

Norm

 

[Beth Melton]

Since the issue occurs only when you start the application then the problem
lies in a third-party add-in that is using the Clipboard. Based on your
description it's using it to add icons to a toolbar/menu command.

What you need to do is find the add-in causing the problem and then
determine if you actually need to utilize the add-in. If not then you can
disable it. If you do need it then unforunately you'll have to live with the
issue since the developer of the add-in is the one who carelessly opted to
use the Clipboard without first preserving the contents and then returning
the content after the add-in was finished using the Clipboard and there's
not a lot you can do about it. :-(
~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Father Guido]

Since the issue occurs only when you start the application then the problem
lies in a third-party add-in that is using the Clipboard. Based on your
description it's using it to add icons to a toolbar/menu command.

What you need to do is find the add-in causing the problem and then
determine if you actually need to utilize the add-in. If not then you can
disable it. If you do need it then unforunately you'll have to live with the
issue since the developer of the add-in is the one who carelessly opted to
use the Clipboard without first preserving the contents and then returning
the content after the add-in was finished using the Clipboard and there's
not a lot you can do about it. :-(
~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Thanks for replying, I have no idea what might be trying to paste into
Outlook, but when I open Word/Excel/Powerpoint their clipboards are
empty -- only Outlook has between 1 and 4 icons in the clipboard,
which means when I copy something and paste it into Outlook the new
copy ends up 2nd to 5th in the list and the first object (an icon)
gets pasted. Very frustrating as I copy lots of internet stuff to
Outlook. I'll keep looking.

 

[Beth Melton]

Thanks for replying, I have no idea what might be trying to paste into
Outlook, but when I open Word/Excel/Powerpoint their clipboards are
empty -- only Outlook has between 1 and 4 icons in the clipboard,
which means when I copy something and paste it into Outlook the new
copy ends up 2nd to 5th in the list and the first object (an icon)
gets pasted. Very frustrating as I copy lots of internet stuff to
Outlook. I'll keep looking.

You can find Outlook's add-ins by going to Tools | Options | Other |
Advanced Options | COM Add-ins.

FWIW, Norton's Anit-Spam plug-in uses my Clipboard in Outlook. Since that's
farily important to me I live with it. But I just start Outlook in the
morning and leave it running all day. You may find you need to do the same.
~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[texasfay]

I had the same problem and the cause was eDatasecurity, which appears to
be an Acer addon. Thanks Beth for helping me find the culprit.

 

[Michael]

I had the same problem and the cause was eDatasecurity, which appears to
be an Acer addon. Thanks Beth for helping me find the culprit.

Beth bought the farm 3 years ago. Instead of replying to a 3 year old post,
send flowers.

 

[Milly Staples [MVP - Outlook]]

Beth Melton is still very much with us and posting occasionally as her life
allows.

Reports of her demise are entirely premature.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Michael asked:

| "texasfay" <[email protected]> the newest techarena moron
| uttered
||
|| I had the same problem and the cause was eDatasecurity, which
|| appears to be an Acer addon. Thanks Beth for helping me find the
|| culprit.
||
||
|| --
|| texasfay
|
| Beth bought the farm 3 years ago. Instead of replying to a 3 year
| old post, send flowers.