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downloadkid
Office 2003 Error - continual error cycles through ‘send report to MS – send
/don’t send.
ALL office products are unusable when this happens.
Setup;
All machines are on a W2k3 Sp2 domain. Office is loaded on the client
machines locally – 2 types of setup;
Staff machines -
W2k3 Domain SP2 and all updates for both hardware and software. – Dell PE
Servers
XP Sp2 and ALL updates for hardware and software – Dell Optiplex 170Ls and
GX620
Office 2003 Pro installed locally, service pack 2, all updates completed –
install files left on the machine.
Educational software installed as well as utility software;
Macromedia Suite
Adobe reader
Flash etc
Student machines –
Exactly as above except student machines do nnot have Outlook installed.
All machines are ‘Ghosted’ images using the Symantec Solution Suite v1.
When the images are created all the correct procedures are followed as well
as good general housekeeping,; defrag, cleanup, delete temp files etc. The
machines are ‘Syspreped’ and images saved to the server.
The Problem’
We have over a number of months been experiencing Office errors, there seems
little reason and no discernable pattern.
If a user opens an Office 2003 product, or opens a previously saved
document made in Office a dialogue box opens reporting an error, then another
asking to recover a lost document, then finally the ‘send / don’t send’ error
reporting box.
Sending or not sending makes no difference as Office then goes into a ‘loop’
of crashing and recovering.
In the past we have deleted the effected user’s profile which for some
worked, for others it did not. Even re – ghosting a machine doesn’t seem to
work, neither does re-ghosting a machine AND deleting the user
profile!!!!!!!!!!!!!!!!!!
On the same machine that a user is having problems another user can log on
and use Office without issue ; the user with an issue can log onto another
machine and use office without a problem………………
We have spent many hours on the forums looking for solutions, tried many
suggestions, myths and facts even downloaded your office tool ‘921541’,
nothing works.
To clarify the severity of the situation, we are a secondary school and use
Office extensively, this time of year with exams on never is there a time
when I need Office to be stable.
Any takers!?!?!?!?
/don’t send.
ALL office products are unusable when this happens.
Setup;
All machines are on a W2k3 Sp2 domain. Office is loaded on the client
machines locally – 2 types of setup;
Staff machines -
W2k3 Domain SP2 and all updates for both hardware and software. – Dell PE
Servers
XP Sp2 and ALL updates for hardware and software – Dell Optiplex 170Ls and
GX620
Office 2003 Pro installed locally, service pack 2, all updates completed –
install files left on the machine.
Educational software installed as well as utility software;
Macromedia Suite
Adobe reader
Flash etc
Student machines –
Exactly as above except student machines do nnot have Outlook installed.
All machines are ‘Ghosted’ images using the Symantec Solution Suite v1.
When the images are created all the correct procedures are followed as well
as good general housekeeping,; defrag, cleanup, delete temp files etc. The
machines are ‘Syspreped’ and images saved to the server.
The Problem’
We have over a number of months been experiencing Office errors, there seems
little reason and no discernable pattern.
If a user opens an Office 2003 product, or opens a previously saved
document made in Office a dialogue box opens reporting an error, then another
asking to recover a lost document, then finally the ‘send / don’t send’ error
reporting box.
Sending or not sending makes no difference as Office then goes into a ‘loop’
of crashing and recovering.
In the past we have deleted the effected user’s profile which for some
worked, for others it did not. Even re – ghosting a machine doesn’t seem to
work, neither does re-ghosting a machine AND deleting the user
profile!!!!!!!!!!!!!!!!!!
On the same machine that a user is having problems another user can log on
and use Office without issue ; the user with an issue can log onto another
machine and use office without a problem………………
We have spent many hours on the forums looking for solutions, tried many
suggestions, myths and facts even downloaded your office tool ‘921541’,
nothing works.
To clarify the severity of the situation, we are a secondary school and use
Office extensively, this time of year with exams on never is there a time
when I need Office to be stable.
Any takers!?!?!?!?