Office Crashing on MacBook

[tlewis]

I'm running Office 2004, and all of the applications occasionally just
close, sometimes with a recovery file sometimes not. Running 2Gigs of
memory all the latest updates for OS X installed as well as Office.
MacBook - core duo, 2.0Ghz, 80 Gig drive. Happens quite a bit when
running Powerpoint with lots of graphics - but Excel and Entourage
also crash. Doesn't affect the rest of the mac just the application.
Any similar problems or fixes out there ?

 

[little_creature]

Hello,
The standard threat first. Did your MB come with the Test drive installed?
IF so, did you trash it? If so, this causes a lot of troubles, you need to
run remove tool.

For detail read:
http://www.microsoft.com/mac/default.aspx?pid=office2004td

Could you tell us whether the installation has been working perfectly up to
now and now suddenly your problems has started, or you have had problems
from beginning.

First try to answer the Q above or run the remove tool if test drive has
been installed. Then we will contiume (further thread could include
office/system update).

 

[tlewis]

We have ONE other problem similar that we are working on (Word closes
suddenly with no warning or indication of why while pasting).

We have no answer for that one either.

Usually "sudden quitting" is as a result of a wrong keystroke. If the
application crashes, it normally pops up a dialog saying the application had
to close and offering to tell Microsoft or Apple about the problem.

If you do not get those error dialogs, then it didn't "crash" and we can't
say why it closed.

The next time you DO get one of those error dialogs, copy the text it is
about to send and post it in here: that may give us a clue what happened.

Cheers



--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant
Technical Writer.
Sydney, Australia +61 (0) 4 1209 1410

I don't recall "Uninstallling" the test version - if it was on the
MB. I installed Office and it appeared to work fine, but when I
started using Excel with big spread sheets (200K or more) it would
shut down unexpectedly sometimes with a message that it closed and
"Mac OS X and other applications are not affected. Click Reopen to
open the application again. Click Report to see more details or send a
report to Apple." and sometimes no message at all just no
application !

Word just crashed with the above dialog while I was coping text.
Power point really has problems if I have lots of graphs - infact MS
Graph - will crash by it self (close with no explanation.)

So the problem has been there since the beginning. I have not removed
anything. Should I uninstall office - saving my mail files to
somewhere ? or what ?

 

[Diane Ross]

I don't recall "Uninstallling" the test version - if it was on the
MB. I installed Office and it appeared to work fine, but when I
started using Excel with big spread sheets (200K or more) it would
shut down unexpectedly sometimes with a message that it closed and
"Mac OS X and other applications are not affected. Click Reopen to
open the application again. Click Report to see more details or send a
report to Apple." and sometimes no message at all just no
application !

Since the report is going to Apple it sounds like a system problem and not
your Office install.

Use Disk Utility's First Aid feature to verify or repair the Mac OS X volume
first. If that doesn't help see "Isolating issues in Mac OS X"

<http://docs.info.apple.com/article.html?artnum=25392>

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>

 

[Mickey Stevens]

Since the report is going to Apple it sounds like a system problem and not
your Office install.

Not necessarily. For some reason, on my computer as well, the Apple Error
Reporting dialog instead of the Microsoft one appears when Office programs
crash. I think it has to do with the fact that it's a PowerPC program on an
Intel Mac, but I'm not sure. If you have any ideas, I'd be glad to listen!

In any case, for the original poster, I would suggest removing and
re-installing. You don't have to back up your mail messages separately, but
you can. To make a complete backup, just copy the "Office 2004 Identities"
within /Users/<your user>/Documents/Microsoft User Data/ to another drive.
Here are instructions for removing & re-installing:
1. Launch the Remove Office tool, located in HD/Applications/Microsoft
Office 2004/Additional Tools/Remove Office.
2. Press the "Continue" button to locate currently installed copies of
Office.
3. Select the version(s) of Office that you want to remove, and press the
"Continue" button.
4. Choose what components you wish to remove. For a complete removal,
choose to "Remove the Office 2004 folder," "Remove the selected Office 2004
system files," and "Preferences."

After doing so, delete the Microsoft Office 2004 folder from your
Applications folder. When the removal is complete, you can then re-install
Office 2004 from the CD. Then, use Microsoft AutoUpdate to get the latest
updates.