S
sylhome
so i am still having scanning issues with office document imaging and have
sent and received several emails with HP. so the scanner works with paint and
some other but in imagain it puts a big black blob about 3 inches down on a
8/11 letter paper. tried using legal and it cuts off the end. HELp!!! here
is the transcript and i can send the first ones too. please someone help. MS
Doc imaging is the only progam that scanns several pages into one
doc.without messing it up.
Hello
Thank you for contacting HP Total Care.
I see from your e-mail the issue does not persists with Mspaint and the
issue still persists with Microsoft office documents imaging.
Sylvia, since there is an issue with the Microsoft office documents
imaging and the scan with Mspaint works correctly. I recommend you to
contact the Microsoft office documents imaging as there might be a
setting
issue since there is no issue with other applications this means that
the
HP unit and the software are working correctly and there is a setting in
the Microsoft office documents imaging.
The attachment you sent to us was more than 2 MB. The e-mail client we
are using do not allow us to view attachments more than 2 MB.
If you have further questions, please reply to this message and we will be
happy to help you.
You may receive an e-mail survey regarding your e-mail support experience.
We would appreciate your feedback.
HP Total Care is a J.D. Power and Associates Certified Technology Service
and Support Center, recognized for consistently providing "An Outstanding
Customer Service Experience". For information on keeping your HP and Compaq
products up and running, please visit our Web site
at:
http://www.hp.com/go/totalcare
Sincerely,
Karen
HP Total Care
Our advice is strictly limited to the question(s) asked and is based on the
information provided to us. HP does not assume any responsibility or
liability for the advice given and shall not be liable for any direct,
indirect, special, incidental or consequential damages in connection with the
use of this information. Always back up your data. For more information,
including technical information updates, please visit our Web site at
http://www.hp.com/support.
Original Message Follows:
-------------------------
The wizard was saving them as separate files instead of one. So I really
need to figure out why imaging doc. Is not working right. Has to be a setting.
-----Original Message-----
From: HP OfficeJet E-mail Support
[mailto
[email protected]]
Sent: Thursday, September 28, 2006 11:16 AM
To: Sylvia Kloewer
Subject: RE: RE: HP Officejet 7410 All-in-One (KMM15063280V67299L0KM)
Hello Sylvia,
Thank you for contacting HP Total Care.
I see from the attachments that the firt part is text and the
second is a black rectangular box and the last part is pain.
Sylvia, to check if the hardware is working correctly I recommend you to
perform the steps given below. I also recommend you to perform a stand
alone copy and check.
Try to scan using one of the two methods below:
1. Scanning from Microsoft Paint:
Click Start, click All Programs, click Accessories, and then click
Paint.
Click File and then click From Scanner or Camera.
If this option is not available, Please let me know.
If more than one image source is connected, select the
HP all-in-one product and click Next. The scanning software will appear.
Preview the image by selecting Preview, or click "Scan" to scan the
image
directly into Paint.
The image will open in paint for editing and/or saving.
2. Using Windows Image Acquisition (WIA)
Verify that the all-in-one product power is turned on and the printer
cable is properly connected.
Click Start.
Click Control panel.
Click Scanner and Camera Wizard.
Follow the Scanner and Camera Wizard instructions to scan images to the
computer.
If the issue still persists please send a single scan of the results.
If you have further questions, please reply to this message and we will be
happy to help you.
You may receive an e-mail survey regarding your e-mail support experience.
We would appreciate your feedback.
HP Total Care is a J.D. Power and Associates Certified Technology Service
and Support Center, recognized for consistently providing "An Outstanding
Customer Service Experience". For information on keeping your HP and Compaq
products up and running, please visit our Web site
at:
http://www.hp.com/go/totalcare
Sincerely,
Karen
HP Total Care
Our advice is strictly limited to the question(s) asked and is based on the
information provided to us. HP does not assume any responsibility or
liability for the advice given and shall not be liable for any direct,
indirect, special, incidental or consequential damages in connection with the
use of this information. Always back up your data. For more information,
including technical information updates, please visit our Web site at
http://www.hp.com/support.
Original Message Follows:
-------------------------
This message has been routed to you by the KANAVCD e-mail instance. If
this message has been sent to you in error, please redirect it to the
Router.
Case ID = 3604529
Customer E-mail = (e-mail address removed)
So i got it to work by installing the basic feature software from the site
with one problem, see attachment, though the paper is set on letter.
-----Original Message-----
From: HP DeskJet E-mail Support
[mailto:[email protected]]
Sent: Thursday, September 28, 2006 8:15 AM
To: Sylvia Kloewer
Subject: Re: RE: HP Officejet 7410 All-in-One (KMM15060982V56273L0KM)
Dear Sylvia,
Thank you for contacting HP Total Care.
This is Ronie from HP E-mail technical support team. This e-mail is a
follow-up to your recent email experience regarding HP officejet 7410
all-in-one unit. I am personally following up your issue.
Our goal for this program is to provide an efficient and helpful support
experience, and so we would like to be assured that the issue has been
completely resolved from your perspective.
Also, we are committed to helping you with any other questions or issues you
may have about your product.
Please visit our Owner Services Web site for details on keeping your HP
and Compaq products up and running.
http://www.hp.com/home/ownerservices
Thank you for being a Valued HP customer.
Have a great day !!!
Sincerely,
Ronie
HP Total Care
Our advice is strictly limited to the question(s) asked and is based on the
information provided to us. HP does not assume any responsibility or
liability for the advice given and shall not be liable for any direct,
indirect, special, incidental or consequential damages in connection with the
use of this information. Always back up your data. For more information,
including technical information updates, please visit our Web site at
http://www.hp.com/support.
Previous Reply Follows:
-------------------------
Dear Sylvia,
Thank you for contacting HP Total Care.
I see that the multiple page copy is working fine. It seems the
Automatic Document feeder is working fine.
Please follow the steps provided below to scan more than a page:
=== Scan from HP Director ===
1. Double click on 'HP Director'.
2. Click on 'Scan Document'.
3. Click on 'Scan'.
You should get a preview of the page to be scanned.
4. Click on 'Accept'.
5. You will get a prompt to scan another page.
6. Click 'Yes' to scan the second page.
You will get a Preview again, click on 'Accept' to scan the page.
If you need further assistance, please reply to this message
and we will be glad to assist you further.
You may receive an e-mail survey regarding your e-mail support experience.
We would appreciate your feedback.
HP Total Care is a J.D. Power and Associates Certified Technology Service
and Support Center, recognized for consistently providing "An Outstanding
Customer Service Experience". For information on keeping your HP and Compaq
products up and running, please visit our Web site
at:
http://www.hp.com/go/totalcare
Sincerely,
Joe
HP Total Care
Our advice is strictly limited to the question(s) asked and is based on the
information provided to us. HP does not assume any responsibility or
liability for the advice given and shall not be liable for any direct,
indirect, special, incidental or consequential damages in connection with the
use of this information. Always back up your data. For more information,
including technical information updates, please visit our Web site at
http://www.hp.com/support.
Original Message Follows:
-------------------------
Copy is fine
-----Original Message-----
From: HP OfficeJet E-mail Support
[mailto[email protected]]
Sent: Wednesday, September 27, 2006 4:34 PM
To: Sylvia Kloewer
Subject: RE: HP Officejet 7410 All-in-One (KMM15054866V99988L0KM)
Dear Sylvia,
Thank you for contacting HP Total Care.
I see that you are experiencing a issue with multiple page scanning. I
understand that only the first page scans and the second and others just
feed, not scanned.
I do understand your concern and am looking forward to assist you with
appropriate information in this regard. However, it may take few email
exchanges to resolve the issue. Your patience is appreciated.
Please try to do a multiple page copy from the ADF and check whether it
is fine or not. If the copy itself is not working then it may be an
issue with the unit's hardware.
=== Web Referral ===
PLease visit the link provided below to clean the ADF, to resolve feed
problems with the same:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&dlc=en&product=3
91194&lang=en&docname=c00222165
NOTE: Clicking the link may give an error indicating it is
invalid. If this occurs, copy the portion of the address
on the remaining line(s) and paste it at the end of the
address showing in your browser until the complete address
is displayed in the Address box.
If you need further assistance, please get back to me with the results
and we will be glad to assist you further.
Sincerely,
Joe
HP Total Care
Our advice is strictly limited to the question(s) asked and is based on the
information provided to us. HP does not assume any responsibility or
liability for the advice given and shall not be liable for any direct,
indirect, special, incidental or consequential damages in connection with the
use of this information. Always back up your data. For more information,
including technical information updates, please visit our Web site at
http://www.hp.com/support.
Original Message Follows:
-------------------------
There is no error message,that would be easy! When I put a stack of papers
it will scan the first one then pull the rest thru without scanning. I did
get it to work after the first time I uninstalled the 7410, but the last two
times I could not get it to work. I believe it is a driver issue.
-----Original Message-----
From: HP OfficeJet E-mail Support
[mailto[email protected]]
Sent: Wednesday, September 27, 2006 3:22 PM
To: Sylvia Kloewer
Subject: RE: HP Officejet 7410 All-in-One (KMM15053902V94869L0KM)
Dear Sylvia,
Thank you for contacting HP Total Care.
I understand from your email that the issue persists. I understand from
your email that you are still experiencing issue after uninstalling and
reinstalling the software. Please get back to with the following
information:
* What is the exact error message you get?
If possible get back to us with the screenshot of the error message.
To take the screenshot follow the steps below:
1. When the message comes up on screen press the " Print Scrn " key on
the key board ( the screen shot will be saved at this time, however,
you will not get any messages )
2. Open an "MS paint" file Start >>>All Programs>>>Accessories>>>Paint
and click Edit Paste and then
3. Type in a name and select the file type as "JPEG" from the drop down
list and click "OK"
4. Send the saved image to us.
Please get back to us with the requested information and we will continue
from there.
Sincerely,
Orlando
HP Total Care
Our advice is strictly limited to the question(s) asked and is based on the
information provided to us. HP does not assume any responsibility or
liability for the advice given and shall not be liable for any direct,
indirect, special, incidental or consequential damages in connection with the
use of this information. Always back up your data. For more information,
including technical information updates, please visit our Web site at
http://www.hp.com/support.
Original Message Follows:
-------------------------
Ok after I did that I got the scan feature to work once with Microsoft
office document imagaing. It scanned the stack of papers then an error
occurred and now I cannot get it to work again. I have uninstalled and
reinstalled, rebooted etc. it is some sort of conflict within the scanner
program HelP! I cannot use the HP director because the programs do not read
all the data on the papers correctly and with office document imaging it
works perfect. Have used it once before and now some upgrade must have messed
it up.
-----Original Message-----
From: HP OfficeJet E-mail Support
[mailto[email protected]]
Sent: Wednesday, September 27, 2006 8:25 AM
To: sylvia
Subject: Re: HP Officejet 7410 All-in-One (KMM15048727V70661L0KM)
Dear Sylvia,
Thank you for contacting HP Total Care.
I am Orlando from HP email support. I understand from your email that
you need to remove the software for your OJ 7410 all in one and then
reinstall it.
I appreciate this oportunity to assist you. Sylvia, I am providing the
steps below for 'uninstallation' and then 'reinstallation'. Please
follow the steps below and get back to us with the results:
====Steps for Uninstallation======
Uninstalling (removing) the software
1. Disconnect the HP all-in-one from the computer. Do not connect
the HP
all-in-one to the computer until after the software is reinstalled.
2. Press the On button to turn off the HP all-in-one.
3. On the computer, click Start, then Start Programs or All
Programs
(XP).
4. Click Hewlett-Packard, then HP Officejet 7400 series
all-in-one,, and
then Uninstall software.
5. Follow the onscreen instructions.
6. If prompted to remove shared files, click No. Other programs
that use
these files might not work properly if the files are deleted.
7. Restart the computer.
NOTE: It is important that you disconnect your HP all-in-one before
restarting your computer. Do not connect the HP all-in-one to your
computer until after you have reinstalled the software.
=============Reinstallation Steps=======================
Sylvia, please folllow the steps below to reinstall the software. Click
the link below:
ftp://ftp.hp.com/pub/softlib/software4/COL10511/oj-30606-1/rub_w01_Ameri
cas_Euro1.exe
NOTE: Clicking the link may give an error indicating it is
invalid. If this occurs, copy the portion of the address
on the remaining line(s) and paste it at the end of the
address showing in your browser until the complete address
is displayed in the Address box.
Instructions for Installation
* Download the web package to your desktop.
* If you have already installed the software for this device
and you are either upgrading or re-installing you will need
to disconnect the USB cable from your all-in-one, turn the
device off, and then uninstall the software. The previous
installation can be removed by running the Uninstall Software
program via the START\Programs\Hewlett-Packard menu or
via Add/Remove Programs in the Windows control panel. Please
reboot your PC when prompted.
* After uninstalling the previous software double click the
web package and follow the on screen instructions. Do not
plug in the USB cable until you reach the Setup Your
Device Now screen. After you plug in the USB cable press
the ON button on the front panel to turn your all-in-one on.
* After the HP Product Registration window appears you will
need to reboot the PC and then delete the web package from
your desktop and the temp files located in c:\temp\HP
All-in-One Series Web Release.
Sylvia, please follow the steps and get back to us with the results. If you
need further assistance, please reply to this message and we will be happy to
assist you further.
You may receive an e-mail survey regarding your e-mail support experience.
We would appreciate your feedback.
HP Total Care is a J.D. Power and Associates Certified Technology Service
and Support Center, recognized for consistently providing "An Outstanding
Customer Service Experience". For information on keeping your HP and Compaq
products up and running, please visit our Web site
at:
http://www.hp.com/go/totalcare
Sincerely,
Orlando
HP Total Care
Our advice is strictly limited to the question(s) asked and is based on the
information provided to us. HP does not assume any responsibility or
liability for the advice given and shall not be liable for any direct,
indirect, special, incidental or consequential damages in connection with the
use of this information. Always back up your data. For more information,
including technical information updates, please visit our Web site at
http://www.hp.com/support.
Original Message Follows:
-------------------------
hp e-mail support
webform_submit_time : Wed Sep 27 10:52:07 EDT 2006
webform_url :
http://wwemail.support.hp.com/fd2/EmailForm?countrycode=us&langcode=en&s
ni=hpofficeje391194
remote_host : wwemail.support.hp.com
language : United States - English [en]
template : hpq_aio
product_name : oj7410
first_name : sylvia
last_name : kloewer
email_address : (e-mail address removed)
phone_number : 503-641-7584
country_areacode : 11
country : United States of America [US]
problem_area : scanning
purchase_date : Nov/2006
serial_number : my52pj9oqr
operating_system : Microsoft Windows XP
model_number : 7410
connection : usb cable
error_message :
problem_description : i need to remove the unit completely plus driver
and reinstall. please forward instructions to make sure it is a complete
removeal. thanks trouble_shooting :
setting_changes :
tech_skill : intermediate
[ Attachment 1.2 Type: image/tiff]
[ Attachment 1.2 Type: image/tiff]
sent and received several emails with HP. so the scanner works with paint and
some other but in imagain it puts a big black blob about 3 inches down on a
8/11 letter paper. tried using legal and it cuts off the end. HELp!!! here
is the transcript and i can send the first ones too. please someone help. MS
Doc imaging is the only progam that scanns several pages into one
doc.without messing it up.
Hello
Thank you for contacting HP Total Care.
I see from your e-mail the issue does not persists with Mspaint and the
issue still persists with Microsoft office documents imaging.
Sylvia, since there is an issue with the Microsoft office documents
imaging and the scan with Mspaint works correctly. I recommend you to
contact the Microsoft office documents imaging as there might be a
setting
issue since there is no issue with other applications this means that
the
HP unit and the software are working correctly and there is a setting in
the Microsoft office documents imaging.
The attachment you sent to us was more than 2 MB. The e-mail client we
are using do not allow us to view attachments more than 2 MB.
If you have further questions, please reply to this message and we will be
happy to help you.
You may receive an e-mail survey regarding your e-mail support experience.
We would appreciate your feedback.
HP Total Care is a J.D. Power and Associates Certified Technology Service
and Support Center, recognized for consistently providing "An Outstanding
Customer Service Experience". For information on keeping your HP and Compaq
products up and running, please visit our Web site
at:
http://www.hp.com/go/totalcare
Sincerely,
Karen
HP Total Care
Our advice is strictly limited to the question(s) asked and is based on the
information provided to us. HP does not assume any responsibility or
liability for the advice given and shall not be liable for any direct,
indirect, special, incidental or consequential damages in connection with the
use of this information. Always back up your data. For more information,
including technical information updates, please visit our Web site at
http://www.hp.com/support.
Original Message Follows:
-------------------------
The wizard was saving them as separate files instead of one. So I really
need to figure out why imaging doc. Is not working right. Has to be a setting.
-----Original Message-----
From: HP OfficeJet E-mail Support
[mailto
[email protected]]Sent: Thursday, September 28, 2006 11:16 AM
To: Sylvia Kloewer
Subject: RE: RE: HP Officejet 7410 All-in-One (KMM15063280V67299L0KM)
Hello Sylvia,
Thank you for contacting HP Total Care.
I see from the attachments that the firt part is text and the
second is a black rectangular box and the last part is pain.
Sylvia, to check if the hardware is working correctly I recommend you to
perform the steps given below. I also recommend you to perform a stand
alone copy and check.
Try to scan using one of the two methods below:
1. Scanning from Microsoft Paint:
Click Start, click All Programs, click Accessories, and then click
Paint.
Click File and then click From Scanner or Camera.
If this option is not available, Please let me know.
If more than one image source is connected, select the
HP all-in-one product and click Next. The scanning software will appear.
Preview the image by selecting Preview, or click "Scan" to scan the
image
directly into Paint.
The image will open in paint for editing and/or saving.
2. Using Windows Image Acquisition (WIA)
Verify that the all-in-one product power is turned on and the printer
cable is properly connected.
Click Start.
Click Control panel.
Click Scanner and Camera Wizard.
Follow the Scanner and Camera Wizard instructions to scan images to the
computer.
If the issue still persists please send a single scan of the results.
If you have further questions, please reply to this message and we will be
happy to help you.
You may receive an e-mail survey regarding your e-mail support experience.
We would appreciate your feedback.
HP Total Care is a J.D. Power and Associates Certified Technology Service
and Support Center, recognized for consistently providing "An Outstanding
Customer Service Experience". For information on keeping your HP and Compaq
products up and running, please visit our Web site
at:
http://www.hp.com/go/totalcare
Sincerely,
Karen
HP Total Care
Our advice is strictly limited to the question(s) asked and is based on the
information provided to us. HP does not assume any responsibility or
liability for the advice given and shall not be liable for any direct,
indirect, special, incidental or consequential damages in connection with the
use of this information. Always back up your data. For more information,
including technical information updates, please visit our Web site at
http://www.hp.com/support.
Original Message Follows:
-------------------------
This message has been routed to you by the KANAVCD e-mail instance. If
this message has been sent to you in error, please redirect it to the
Router.
Case ID = 3604529
Customer E-mail = (e-mail address removed)
So i got it to work by installing the basic feature software from the site
with one problem, see attachment, though the paper is set on letter.
-----Original Message-----
From: HP DeskJet E-mail Support
[mailto:[email protected]]
Sent: Thursday, September 28, 2006 8:15 AM
To: Sylvia Kloewer
Subject: Re: RE: HP Officejet 7410 All-in-One (KMM15060982V56273L0KM)
Dear Sylvia,
Thank you for contacting HP Total Care.
This is Ronie from HP E-mail technical support team. This e-mail is a
follow-up to your recent email experience regarding HP officejet 7410
all-in-one unit. I am personally following up your issue.
Our goal for this program is to provide an efficient and helpful support
experience, and so we would like to be assured that the issue has been
completely resolved from your perspective.
Also, we are committed to helping you with any other questions or issues you
may have about your product.
Please visit our Owner Services Web site for details on keeping your HP
and Compaq products up and running.
http://www.hp.com/home/ownerservices
Thank you for being a Valued HP customer.
Have a great day !!!
Sincerely,
Ronie
HP Total Care
Our advice is strictly limited to the question(s) asked and is based on the
information provided to us. HP does not assume any responsibility or
liability for the advice given and shall not be liable for any direct,
indirect, special, incidental or consequential damages in connection with the
use of this information. Always back up your data. For more information,
including technical information updates, please visit our Web site at
http://www.hp.com/support.
Previous Reply Follows:
-------------------------
Dear Sylvia,
Thank you for contacting HP Total Care.
I see that the multiple page copy is working fine. It seems the
Automatic Document feeder is working fine.
Please follow the steps provided below to scan more than a page:
=== Scan from HP Director ===
1. Double click on 'HP Director'.
2. Click on 'Scan Document'.
3. Click on 'Scan'.
You should get a preview of the page to be scanned.
4. Click on 'Accept'.
5. You will get a prompt to scan another page.
6. Click 'Yes' to scan the second page.
You will get a Preview again, click on 'Accept' to scan the page.
If you need further assistance, please reply to this message
and we will be glad to assist you further.
You may receive an e-mail survey regarding your e-mail support experience.
We would appreciate your feedback.
HP Total Care is a J.D. Power and Associates Certified Technology Service
and Support Center, recognized for consistently providing "An Outstanding
Customer Service Experience". For information on keeping your HP and Compaq
products up and running, please visit our Web site
at:
http://www.hp.com/go/totalcare
Sincerely,
Joe
HP Total Care
Our advice is strictly limited to the question(s) asked and is based on the
information provided to us. HP does not assume any responsibility or
liability for the advice given and shall not be liable for any direct,
indirect, special, incidental or consequential damages in connection with the
use of this information. Always back up your data. For more information,
including technical information updates, please visit our Web site at
http://www.hp.com/support.
Original Message Follows:
-------------------------
Copy is fine
-----Original Message-----
From: HP OfficeJet E-mail Support
[mailto
[email protected]]Sent: Wednesday, September 27, 2006 4:34 PM
To: Sylvia Kloewer
Subject: RE: HP Officejet 7410 All-in-One (KMM15054866V99988L0KM)
Dear Sylvia,
Thank you for contacting HP Total Care.
I see that you are experiencing a issue with multiple page scanning. I
understand that only the first page scans and the second and others just
feed, not scanned.
I do understand your concern and am looking forward to assist you with
appropriate information in this regard. However, it may take few email
exchanges to resolve the issue. Your patience is appreciated.
Please try to do a multiple page copy from the ADF and check whether it
is fine or not. If the copy itself is not working then it may be an
issue with the unit's hardware.
=== Web Referral ===
PLease visit the link provided below to clean the ADF, to resolve feed
problems with the same:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&dlc=en&product=3
91194&lang=en&docname=c00222165
NOTE: Clicking the link may give an error indicating it is
invalid. If this occurs, copy the portion of the address
on the remaining line(s) and paste it at the end of the
address showing in your browser until the complete address
is displayed in the Address box.
If you need further assistance, please get back to me with the results
and we will be glad to assist you further.
Sincerely,
Joe
HP Total Care
Our advice is strictly limited to the question(s) asked and is based on the
information provided to us. HP does not assume any responsibility or
liability for the advice given and shall not be liable for any direct,
indirect, special, incidental or consequential damages in connection with the
use of this information. Always back up your data. For more information,
including technical information updates, please visit our Web site at
http://www.hp.com/support.
Original Message Follows:
-------------------------
There is no error message,that would be easy! When I put a stack of papers
it will scan the first one then pull the rest thru without scanning. I did
get it to work after the first time I uninstalled the 7410, but the last two
times I could not get it to work. I believe it is a driver issue.
-----Original Message-----
From: HP OfficeJet E-mail Support
[mailto
[email protected]]Sent: Wednesday, September 27, 2006 3:22 PM
To: Sylvia Kloewer
Subject: RE: HP Officejet 7410 All-in-One (KMM15053902V94869L0KM)
Dear Sylvia,
Thank you for contacting HP Total Care.
I understand from your email that the issue persists. I understand from
your email that you are still experiencing issue after uninstalling and
reinstalling the software. Please get back to with the following
information:
* What is the exact error message you get?
If possible get back to us with the screenshot of the error message.
To take the screenshot follow the steps below:
1. When the message comes up on screen press the " Print Scrn " key on
the key board ( the screen shot will be saved at this time, however,
you will not get any messages )
2. Open an "MS paint" file Start >>>All Programs>>>Accessories>>>Paint
and click Edit Paste and then
3. Type in a name and select the file type as "JPEG" from the drop down
list and click "OK"
4. Send the saved image to us.
Please get back to us with the requested information and we will continue
from there.
Sincerely,
Orlando
HP Total Care
Our advice is strictly limited to the question(s) asked and is based on the
information provided to us. HP does not assume any responsibility or
liability for the advice given and shall not be liable for any direct,
indirect, special, incidental or consequential damages in connection with the
use of this information. Always back up your data. For more information,
including technical information updates, please visit our Web site at
http://www.hp.com/support.
Original Message Follows:
-------------------------
Ok after I did that I got the scan feature to work once with Microsoft
office document imagaing. It scanned the stack of papers then an error
occurred and now I cannot get it to work again. I have uninstalled and
reinstalled, rebooted etc. it is some sort of conflict within the scanner
program HelP! I cannot use the HP director because the programs do not read
all the data on the papers correctly and with office document imaging it
works perfect. Have used it once before and now some upgrade must have messed
it up.
-----Original Message-----
From: HP OfficeJet E-mail Support
[mailto
[email protected]]Sent: Wednesday, September 27, 2006 8:25 AM
To: sylvia
Subject: Re: HP Officejet 7410 All-in-One (KMM15048727V70661L0KM)
Dear Sylvia,
Thank you for contacting HP Total Care.
I am Orlando from HP email support. I understand from your email that
you need to remove the software for your OJ 7410 all in one and then
reinstall it.
I appreciate this oportunity to assist you. Sylvia, I am providing the
steps below for 'uninstallation' and then 'reinstallation'. Please
follow the steps below and get back to us with the results:
====Steps for Uninstallation======
Uninstalling (removing) the software
1. Disconnect the HP all-in-one from the computer. Do not connect
the HP
all-in-one to the computer until after the software is reinstalled.
2. Press the On button to turn off the HP all-in-one.
3. On the computer, click Start, then Start Programs or All
Programs
(XP).
4. Click Hewlett-Packard, then HP Officejet 7400 series
all-in-one,, and
then Uninstall software.
5. Follow the onscreen instructions.
6. If prompted to remove shared files, click No. Other programs
that use
these files might not work properly if the files are deleted.
7. Restart the computer.
NOTE: It is important that you disconnect your HP all-in-one before
restarting your computer. Do not connect the HP all-in-one to your
computer until after you have reinstalled the software.
=============Reinstallation Steps=======================
Sylvia, please folllow the steps below to reinstall the software. Click
the link below:
ftp://ftp.hp.com/pub/softlib/software4/COL10511/oj-30606-1/rub_w01_Ameri
cas_Euro1.exe
NOTE: Clicking the link may give an error indicating it is
invalid. If this occurs, copy the portion of the address
on the remaining line(s) and paste it at the end of the
address showing in your browser until the complete address
is displayed in the Address box.
Instructions for Installation
* Download the web package to your desktop.
* If you have already installed the software for this device
and you are either upgrading or re-installing you will need
to disconnect the USB cable from your all-in-one, turn the
device off, and then uninstall the software. The previous
installation can be removed by running the Uninstall Software
program via the START\Programs\Hewlett-Packard menu or
via Add/Remove Programs in the Windows control panel. Please
reboot your PC when prompted.
* After uninstalling the previous software double click the
web package and follow the on screen instructions. Do not
plug in the USB cable until you reach the Setup Your
Device Now screen. After you plug in the USB cable press
the ON button on the front panel to turn your all-in-one on.
* After the HP Product Registration window appears you will
need to reboot the PC and then delete the web package from
your desktop and the temp files located in c:\temp\HP
All-in-One Series Web Release.
Sylvia, please follow the steps and get back to us with the results. If you
need further assistance, please reply to this message and we will be happy to
assist you further.
You may receive an e-mail survey regarding your e-mail support experience.
We would appreciate your feedback.
HP Total Care is a J.D. Power and Associates Certified Technology Service
and Support Center, recognized for consistently providing "An Outstanding
Customer Service Experience". For information on keeping your HP and Compaq
products up and running, please visit our Web site
at:
http://www.hp.com/go/totalcare
Sincerely,
Orlando
HP Total Care
Our advice is strictly limited to the question(s) asked and is based on the
information provided to us. HP does not assume any responsibility or
liability for the advice given and shall not be liable for any direct,
indirect, special, incidental or consequential damages in connection with the
use of this information. Always back up your data. For more information,
including technical information updates, please visit our Web site at
http://www.hp.com/support.
Original Message Follows:
-------------------------
hp e-mail support
webform_submit_time : Wed Sep 27 10:52:07 EDT 2006
webform_url :
http://wwemail.support.hp.com/fd2/EmailForm?countrycode=us&langcode=en&s
ni=hpofficeje391194
remote_host : wwemail.support.hp.com
language : United States - English [en]
template : hpq_aio
product_name : oj7410
first_name : sylvia
last_name : kloewer
email_address : (e-mail address removed)
phone_number : 503-641-7584
country_areacode : 11
country : United States of America [US]
problem_area : scanning
purchase_date : Nov/2006
serial_number : my52pj9oqr
operating_system : Microsoft Windows XP
model_number : 7410
connection : usb cable
error_message :
problem_description : i need to remove the unit completely plus driver
and reinstall. please forward instructions to make sure it is a complete
removeal. thanks trouble_shooting :
setting_changes :
tech_skill : intermediate
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