Office Documents Do Not Print; All Other Applications Do Print

[Bill Ray]

I have not been able to print in Office applications since I recently
replaced my old notebook (WinXP Pro, MS Office XP Pro) with a new
notebook (WinXP Pro, MS Office 2003 Pro). I print through a shared
printer on a wireless network. All applications except MS Office 2003
print fine. Other applications that print OK include IE 6, MS Streets
and Trips, Adobe Photoshop, etc. When I try to print in any MS Office
application (Excel, Word, PowerPoint, or even Outlook), the
application hangs every time. I get the following message except the
application name changes depending on the Office application.

Message is: Microsoft Office Word has encountered a problem and needs
to close. We are sorry for the inconvenience.

The information you were working on might be lost. Microsoft Office
Word can try to recover it for you. . . . .

"Just-In-Time Debugging states: An exception 'Unhandled Win32
Exception' has occurred in WINWORD.EXE." (Or whatever app is in use.)

OS: WinXP Pro (Up to date on updates)
App: MS Office Pro 2003 SP 2

Print server is WinXP Pro. I don't think it is relevant, but the
printer is an HP Color LaserJet 2600n.

I have tried doing a repair on Office to no avail. Any suggestions
would be appreciated.

Thanks,

Bill

 

[JoAnn Paules [MVP]]

Try updating your printer drivers. I've learned that Word can be almost as
picky about printer drivers as Publisher is.

 

[Bill Ray]

Thanks for the response. I tried earlier to do the driver update and
it failed(?). I'll get back to it tomorrow.

Thanks again.

Bill