Hello Matt,
Have you checked the article "An Office program is slow or may appear to
stop responding (hang) when you open a file from a network location"
http://support.microsoft.com/kb/833041? If there is any update of this
issue, don't hesitate to post back again.
Regards,
Daisy Cao, MCSE 2000
Microsoft Online Support
Microsoft Global Technical Support Center
Get Secure! -
www.microsoft.com/security
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| From: (e-mail address removed) ("Daisy Cao [MSFT]")
| Organization: Microsoft
| Date: Fri, 30 Jan 2009 13:46:19 GMT
| Subject: Re: Office documents slow to open
| X-Tomcat-NG: microsoft.public.office.misc
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|
| Hello Matt,
|
| I am just checking to see how this is going. Please drop me a quick note
at
| your convenience to let me know the current status of this issue. If you
| have any concerns, please do not hesitate to let me know. Thanks, and
have
| a great day!
|
| Regards,
|
| Daisy Cao, MCSE 2000
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! -
www.microsoft.com/security
| ====================================================
| When responding to posts, please "Reply to Group" via your newsreader so
| that others may learn and benefit from your issue.
| ====================================================
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
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| | From: (e-mail address removed) ("Daisy Cao [MSFT]")
| | Organization: Microsoft
| | Date: Tue, 27 Jan 2009 05:45:47 GMT
| | Subject: Re: Office documents slow to open
| | X-Tomcat-NG: microsoft.public.office.misc
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| |
| |
| | Hello Matt,
| |
| | Since the issue only occurred on the files stored on the network, I
would
| | like to know if you have checked this article:
| |
| | An Office program is slow or may appear to stop responding (hang) when
| you
| | open a file from a network location
| |
http://support.microsoft.com/kb/833041
| |
| | Also, we can place a txt file on the network location and try to open
| with
| | your 64bit client, what is the result?
| |
| | In addition, please let us know if the issue occurred when you first
open
| | Office applications on the client and then open the file on the network
| via
| | File > Open?
| |
| | If we encounter the same issue, please run Word safe mode to narrow
down
| | the problem.
| |
| | Click start, click run, type "winword /a", please open the file on the
| | network, what is the result?
| |
| | If there is any update, feel free to post back.
| |
| | Regards,
| |
| | Daisy Cao, MCSE 2000
| |
| | Microsoft Online Support
| | Microsoft Global Technical Support Center
| |
| | Get Secure! -
www.microsoft.com/security
| | ====================================================
| | When responding to posts, please "Reply to Group" via your newsreader
so
| | that others may learn and benefit from your issue.
| | ====================================================
| | This posting is provided "AS IS" with no warranties, and confers no
| rights.
| |
| |
| | --------------------
| | | Thread-Topic: Office documents slow to open
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| | | Subject: Re: Office documents slow to open
| | | Date: Mon, 26 Jan 2009 07:17:14 -0800
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| | |
| | | I have done some further testing. It appears that when documents are
| | copied
| | | to the local disk and double clicked, they DO open straight away -
must
| | have
| | | missed a trick here.
| | | I copied the dame document back to the network drive and tried to
open
| it
| | -
| | | 3 minutes + before it opened.
| | |
| | |
| | | "Mattps" wrote:
| | |
| | | > This only really happens for x64 users. 32 bit users are not
| affected.
| | | > Opening the file from the local drive has no affect on performace.
| | | >
| | | > "Ben M. Schorr - MVP (OneNote)" wrote:
| | | >
| | | > > So if you copy the same document to your local hard drive first,
| then
| | | > > open it, the performance is speedy?
| | | > >
| | | > > Does it do that for other users on the network too?
| | | > >
| | | > > --
| | | > > -Ben-
| | | > > Ben M. Schorr, MVP
| | | > > Roland Schorr & Tower
| | | > >
http://www.rolandschorr.com
| | | > >
http://www.officeforlawyers.com
| | | > > Author - The Lawyer's Guide to Microsoft Outlook 2007:
| | | > >
http://tinyurl.com/5m3f5q
| | | > >
| | | > >
| | | > >
| | | > > | | | > >
| | | > > > XP Professional x64 SP2 Office 2007 Professional
| | | > > >
| | | > > > When opening Office documents (double clicking on the
document)
| it
| | | > > > takes several minutes for the parent application (Excel or
Word)
| to
| | | > > > open. It then takes several more minutes for the document to
| open.
| | No
| | | > > > error messages are displayed.
| | | > > >
| | | > > > This only happens when opening documents across the network.
It
| | makes
| | | > > > no difference if the antivirus package (McAfee VSE) is running
or
| | | > > > not.
| | | > >
| | | > >
| | |
| |
| |
|
|
