Office Documents Won't Open with 12.1 Update

[llkraus]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Power PC

After updating Office 2008 with the 12.1 update, I can no longer open Word or Excel documents that were created on PC's simply by double-clicking them. When a document is double-clicked in Word, it opens a blank document. When an Excel document is double-clicked, it opens the program and the formatting palette. (If I then click on the Excel icon in my dock, it opens a blank spreadsheet.)

After double-clicking a document icon, and getting the application to open to a blank document, I can then go under the file menu and open the document I'm trying to open from within the program.

I have done prebinding through the terminal and have run OnyX to rebuild the launchservices database, but those things don't work.

Anyone else having these problems?

llk

 

[Daiya Mitchell]

Yes, several other people are seeing it, see here--but others have no
problem at all. Other only see problems with emailed documents, not docs
copied over the network. Might be Leopard-only.
http://www.officeformac.com/ProductForums/Word/2916

Scott B on that thread said that after running OnyX you still have to
<quoting>
/Now after doing that and logging out/in (or reboot, but not needed) you
need to find a doc of each Office type (.doc, .xls, .ppt) that won't open.
It appears as though the ones causing troubles are generated (or
changed/saved) by Office on the PC (don't know if it's a certain version
or not)

Get Info on the file that won't open and associate it to Excel 2008 on
your Mac. I noticed the icon was off on the ones not working.
Before closing, select "Change all"
</quoting>
/

 

[Steve Maser]

Yes, several other people are seeing it, see here--but others have no
problem at all. Other only see problems with emailed documents, not docs
copied over the network. Might be Leopard-only.
http://www.officeformac.com/ProductForums/Word/2916

Scott B on that thread said that after running OnyX you still have to
<quoting>
/Now after doing that and logging out/in (or reboot, but not needed) you
need to find a doc of each Office type (.doc, .xls, .ppt) that won't open.
It appears as though the ones causing troubles are generated (or
changed/saved) by Office on the PC (don't know if it's a certain version
or not)

Get Info on the file that won't open and associate it to Excel 2008 on
your Mac. I noticed the icon was off on the ones not working.
Before closing, select "Change all"
</quoting>
/

So, I *did* try this...

installed ONYX on my test machine that was showing this (all my
machines show this, but that's neither here nor there...)


Only used it to rebuild launch services (twice, in fact).

Rebooted.

Went to one of the docs I know that didn't open properly under 12.1

Selected "Get Info".

*Reselected* Word 12.1 (it was already there).

Did "change all".

Rebooted again.

Double-clicked on the document.

Word launches (as before)

Blank "Document 1" shows up.


This is not a fix and shouldn't necessarily be publicized (no offense
to Scott -- his problem was clearly that the icon was "off" -- the rest
of us do not have this problem.)

- Steve

 

[DKSTUDIO]

I installed the 12.1 update and cannot get any office 08 apps to open. each time I launch an app the setup assistant opens...can't get around it.
trashed many .plist prefs. any solution?
Thx.
dkstudio

 

[Diane Ross]

I installed the 12.1 update and cannot get any office 08 apps to open. each
time I launch an app the setup assistant opens...can't get around it.
trashed many .plist prefs. any solution?
Thx.

This is the third post where you have asked the same question. I answered
you in another thread.

It's best to start your own thread instead of asking in a similar thread.
So, in the future remember this to get the best results.

 

[Daiya Mitchell]

People suffering from this same issue should see the announcement here:
http://www.officeformac.com/ProductForums/Office/1973

If you find other workarounds than the ones listed there, please post
them in new threads so that people can easily find them.

 

[Miles Austin]

People suffering from this same issue should see the announcement here: