Office Enterprise 2007 will not load in my computer. Suggestions?

S

STARFISH

I have a new copy of Office Enterprise 2007 and am trying to load it into my
computer with no luck. After entering the product key and agreeing to the
Terms etc I see a screen with two boxes. Upgrade and Custom. Clicking on
either shows a list of the programs included but I'm unsure what exactly I
should be doing at this point. If we proceed to load then it hums for about
5 minutes with the progress bar about half way across the screen and then the
floppy drive buzzes for a few seconds [weird] and an Error message comes on
the screen. That's it game over.
What the hell? Isn't this supposed to be easy?
 
P

Peter Foldes

Sounds like a copy (pirated) version of Enterprise. You can try the following

< Canned Reply>

Sorry but we do not know if it is Pirated or not. You should have gotten these
instructions as above on your Home Program purchase from your Company

The support for Office 2007 Enterprise is free and look and open
last question

http://www.microsoft.com/licensing/sa/benefits/home_use_rights/faq.mspx

Here you will find the Phone numbers and email addresses as to where and whom to
contact about Office Enterprise and your issue.
Scroll down to the bottom of page to North America
https://licensing.microsoft.com/eLicense/L1033/overview.asp
 
M

Milly Staples [MVP - Outlook]

What is the exact error message?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, STARFISH asked:

| I have a new copy of Office Enterprise 2007 and am trying to load it
| into my computer with no luck. After entering the product key and
| agreeing to the Terms etc I see a screen with two boxes. Upgrade
| and Custom. Clicking on either shows a list of the programs
| included but I'm unsure what exactly I should be doing at this point.
| If we proceed to load then it hums for about 5 minutes with the
| progress bar about half way across the screen and then the floppy
| drive buzzes for a few seconds [weird] and an Error message comes on
| the screen. That's it game over.
| What the hell? Isn't this supposed to be easy?
 

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