Office files won't open

[Evan]

os - Windows XP
Microsoft Office XP 2002

This initially started after installing McAfee Personal
Firewall +. After uninstalling McAfee the following
symptoms continued to appear.

Unable to open Word Documents! The following message
trail appears:
"Word cannot open this document template. (C:\Program
Files\...\PDFMaker.dot)"
Click OK
"The file Doc1.doc is not available"
Click OK
Click exit (X) for word
"The file Normal.dot already exists. Do you want to
replace the existing file?"
Click No
Save As window displays
Click exit (X)
Click exit (X) for word
"Changes have been made that affect the global template,
Normal.dot. Do you want to save thos changes?"
Click No
Word closes down

I've also tried saving the Normal.dot template. Word
still does not work with any exisitng .doc files. If I
make a new word dcoument I can't open it again.

Unable to open Excel files! The following message trail
appears:
"Unable to read file"
Click OK
"Unable to read file"
Click OK
Click exit (X) for Excel

I've reinstalled Office XP, version 2002 from the CD. No
good. Repaired Office from CD. No good.
Uninstalled Office and reinstalled. Works fine.
Updated Service Pack 1. Works fine.
Updated Service Pack 2 and security updates. Word and
excel won't work.

I have McAfee Antivirus and Personal Firewall + installed.
My ISP is Earthlink and I'm running Total Access 2004.

 

[Lars Boos]

Hi!
I have the same problem with Office 2003 Word and Excel.
Office XP went fine but the upgrade was a great mistake, because no one had
given me some good tips to fix the problem.

Regard Lars