Office for Mac apps "unexpectedly quit"

[Imhi1]

I am running Office X for Mac (2001 version) on my Powerbook G4 with OS X Tiger 10.4.11 I have never had any problems using my office suite until yesterday when I tried to open Word by clicking on the Word Icon in my Dock. It started to open and then a window came up saying "word has unexpectedly quit." I tried numerous times and each time got the same message. This also happens if I try to open Excel or Powerpoint.

Interestingly, if I double click on an existing word, powerpoint or excel document the program opens with no problem. It just won't open by double clicking on the application itself or if I include it as a startup app.

I uninstalled the office apps and reinstalled using my cd. This didn't change anything.

Any ideas how I can fix this?

 

[Matt Centurión [MSFT]]

Hi Imhi1!

Could you confirm what version of Office you are using? Office 2001 was
released for OS 9.x and Office X was soon after for OS X.

If you are unsure what version it is please go to the "About Word" dialog
(or similar in the other apps) to find out the version.

Also, are you sure the the Office Apps being launched for you when you
double-click on a document are the same ones you are trying to manually
launch by hand which don't work?

One way to confirm this is to launch the apps in the manner that you have
found them to work. Then hold down the CTRL key and click on their icon in
the dock. Then choose "Show in Finder". This will show you where the
application currently loaded is stored on disk.

Let us know if this helps or if you need additional assistance.

Matt
MacOffice Testing
Microsoft


Date: 2/22/08 12:02 AM / From: "(e-mail address removed)"

 

[Imhi1]

Hello Matt.

Thanks for your reply.

I am running Office X for Mac "Service Release 1".

I can also confirm that the app being launched when I open a document uses the same app that I try to launch from the dock.

Any suggestions?

Imhi1

 

[Diane Ross]

I am running Office X for Mac "Service Release 1".

Update to 10.1.9

I can also confirm that the app being launched when I open a document uses the
same app that I try to launch from the dock.

See these solutions for unexpected quits:

<http://www.entourage.mvps.org/troubleshoot/crashes.html#crash30>

 

[Imhi1]

Thank you Diane for the assistant. I downloaded the update, and followed all the advice on the problem of unexpected quits and this has not solved the problem.

I now think it is probably something in the Mac OS itself. It has been giving me messages that the clock is wrong when it is not.

I will try reinstalling the OS and see if that does the trick.

Again thanks.

Richard

 

[Diane Ross]

Thank you Diane for the assistant. I downloaded the update, and followed all
the advice on the problem of unexpected quits and this has not solved the
problem.

I now think it is probably something in the Mac OS itself. It has been giving
me messages that the clock is wrong when it is not.

I will try reinstalling the OS and see if that does the trick.

Let us know what you find. The fact you are having system problems indicates
a bad base.