Office Genuine Validation Tool

[Simon S]

This tool is causing me great frustration - help, please!!!

I have Word 2002 SP3 on my computer. It came as part of a legitimately
purchased OEM version of Works Suite 2005 and has been correctly activated
with Microsoft. It has updated occasionally via Office Update but now the
validation tool has also appeared on my PC and keeps telling me that I cannot
get any more updates because validation has failed due to activation being
supposedly incomplete. Yet when I launch Word and check, it confirms that it
has already been activated. Would be grateful for any advice please as to
how to convince the validation tool to stop failing me when I check for Word
updates.

 

[rickf41]

Simon,

follow below instructions and post feedback, this should help narrow
down exact cause of failure.

To run OGA Diagnostic tool:

1) Logon to the PC that is experiencing the error. Note: you will
need ADMIN rights on this PC.
2) Download the tool:
http://go.microsoft.com/fwlink/?linkid=52012 click RUN.
3) When the tool loads, click CONTINUE.
4) From the Office tab, click the COPY button.
5) Paste the report into your reply to this message