Office mac 2004 issues

[Yann]

I bought a new Intel MacBook and transfered all my files mron my old
e-mac over, including Office. It worked very well for a while and now,
after opening an application, I get a message," Microsoft Office 2004
cannot start because Microsoft Office is already in use," and this in
all Office applications. So I deleted the whole Office and installed it
new, but the installation program did not ask for a product key. The
Office is working fine on my wife's PowerBook, without any problems
(same package). In my case, the problem still exists, even after a new
installation. Can anyone help?

 

[CyberTaz]

Assuming the 2 Macs are not connected to each other...

If your MacBook came with the Test Drive (trial version of Office) that has
to be *removed* before installing the full version.

'Removed' means using the Remove Office utility that is included with both
the Test Drive & the full version source disk (available during
installation). Simply deleting files/folders will *not* do the job - there
are some that you have no way of knowing what or where they are, but the
Remove Office utility does.

If that isn't how you did the uninstall, try doing a proper Removal of *all*
versions of Office, emptying the Trash, then install the full version.

Should this not resolve the issue, post back with as much detail as you can.
HTH |:>)
Bob Jones
[MVP] Office:Mac

 

[Huibui]

Bob,

Thank you so much for replying. i did uninstall the Trial version and
the previous office version with the uninstall program and reinstalled
office- it did not ask for the productkey. I did that before I posted
my issue. It seems that as soon as my wife turns on her mac (PowerBook
G4) I cannot use my office whereas she can. We are on the same network.

Yann

 

[Huibui]

Daiya,

Thank you so much- it seems to work. Without your help I would have had
no idea what to do- I mean, me as a normal user, I have no idea how to
use the Terminal and stuff like that. Thank you very much. I was
thinking whether I should post the way to solve the program on the
Apple side, because I think that some people may have this problem as
well.

Yann