Office Online Help blocked by Norton Internet Security

[jhinman]

I've just installed Office 2003, on an XP Pro system running Norton Internet
Security 2004. When trying to use the Help when in Word, all I get is a
message "Unable to connect to Microsoft Office Online"

The feature works when NIS is disabled.

It works for help in Outlook when NIS is enabled.

It has to be some setting or permission in the NIS, but what is it and how
do I change it?

 

[joust in jest]

The Office Misc. forum is for general questions regarding Microsoft Office.

To find solutions for issues with Symantec products, feel free to contact
Symantec technical support.

 

[jhinman]

This is an issue of interaction between two pieces of software. The answer
can come from either side of the equation.

If I know how Office products made the call to the internet, I could perhaps
get the around the block.

 

[joust in jest]

jhinman wrote: "The feature works when NIS is disabled."

Ergo, it is a NIS issue, not an Office issue.

 

[Bob Buckland ?:-\)]

Many firewall products have the ability to 'set' the programs
that are allowed through. In the case of MS Office 2003 its
the actual app that may need to be allowed through, for example
'Microsoft Office Word' is the set to be allowed internet access
on the firewall I'm using. Without it set the online help does
not work.

=====This is an issue of interaction between two pieces of software. The answer
can come from either side of the equation.

If I know how Office products made the call to the internet, I could perhaps
get the around the block. >>
--
Let us know if this helped you,

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

Office 2003 Editions explained
http://www.microsoft.com/uk/office/editions.mspx