Brent;237787 said:
Hello
Just Upgraded to Office 2007 Enterprise. Im on XP SP2 With IE7. None o
th
Office programs can connect to Office Online Help. It always displaye
"No
Connected. Click here to display updated content form Office Online"
When
do it just gives the same error message
I have a direct connection to the internet. My firewall does not bloc
outbound connections. I do not have a proxy server. IE is set up t
neve
dial a connection, and is not set to work offline
Any Ideas
Thanks
Bren
Hello
First, I am very sorry to be re-hashing a thread this old but I a
having one heck of a time finding pertinent information on this exac
issue. We are also running a WatchGuard Firebox here and inside of th
network cannot connect to Office Online through the MS Word '0
interface to acquire new templates. However, when I use the same tes
computer outside of the network, it connects fine and all of th
templates are available
This issue is incredibly frustrating seeing as the Firebox monito
displays no data where a connection is being blocked or denied and th
port information that displays shows the host is trusted. We hav
already tried the steps of going into the configuration of the firebo
and adding the HTTP Proxy exception for *microsoft.com and went a ste
further adding *microsoft.com/* but to no avail.
We have tried working with WatchGuard's support which basicall
resulted in the answer of "If there aren't any errors then it isn't ou
fault" and my attempt at MS support turned to "It's your firewall". Thi
leaves me stuck in the middle trying to sort this out so our users hav
the freedom of using templates for various word processing projects tha
are a part of their job
Any assistance, thoughts or ideas on this subject would be greatl
appreciated since I have yet to find any information that would correc
the matter
We are using MS Office 2007, SP 2 and all system language settings ar
currently set at English (United States)
Thanks
Gab
-- Bob I, I have re-posted this and quoted the original since your pos
mentions you cannot see which question I was referencing. I am slightl
confused by this since this displays as a forum with threads and pos
history for me but is apparently a newsgroup environment for you an
others. Hopefully this post makes more sense. Thanks