Office Online Help Not Connecting

B

Brent

Hello,
Just Upgraded to Office 2007 Enterprise. Im on XP SP2 With IE7. None of the
Office programs can connect to Office Online Help. It always displayes "Not
Connected. Click here to display updated content form Office Online". When I
do it just gives the same error message.

I have a direct connection to the internet. My firewall does not block
outbound connections. I do not have a proxy server. IE is set up to never
dial a connection, and is not set to work offline.

Any Ideas?

Thanks,
Brent
 
C

ChrisKelley

::What should I be looking for? The windows firewall is turned off and
all outbound traffic is allowed through the gateway. :confused:::
 
B

Bob I

Do you have another firewall, what is the actual error message? Please
don't trim the prior quotes, so others can follow what has been checked.
 
C

ChrisKelley

::The Gateway Firewall is a WatchGuard Firebox X. ::
::The outbound traffic rule is, allow Any internal Hosts to Any
External Hosts , Any TCP or UDP Protocol. ::
::::
::As for the error message, when you open
office help at the top of the help windows it reads \"Not connected. To
see additional and updated content from office online click
here\"

When you click it tries to connect and
then goes right back to the same thing.


At the bottom of the help window there is
\"offline\" as the connection status. if you change it to online it
tries to connect and again fails.

::
 
B

Bob I

Look in your firewall software help to see how to allow "Office Online
Help" to connect.
 
S

scott

::The Gateway Firewall is a WatchGuard Firebox X. ::
::The outbound traffic rule is, allow Any internal Hosts to Any
External Hosts , Any TCP or UDP Protocol. ::
::::
::As for the error message, when you open
officehelpat the top of thehelpwindows it reads \"Not connected. To
see additional and updated content from officeonlineclick
here\"

When you click it tries to connect and
then goes right back to the same thing.

At the bottom of thehelpwindow there is
\"offline\" as the connection status. if you change it toonlineit
tries to connect and again fails.

::

I, too, am running a WatchGuard Firebox X Core for a firewall and am
experiencing the same connectivity issues with Office 2007. I cannot
connect to the online help, same behavior as you were experiencing.
Did you ever get this fixed?

Thanks,
 
B

Bob Buckland ?:-\)

Hi Scott,

If you're still having an issue using Office Online Help with WatchGuard firewall in place, please see if the approach in this
posting by Tom T., helps:

http://groups.google.com/group/microsoft.public.office.misc/msg/891b61d34b10f151?hl-en

=============
firewall and am
experiencing the same connectivity issues with Office 2007. I cannot
connect to the online help, same behavior as you were experiencing.
Did you ever get this fixed?

Thanks <<
--

Bob Buckland ?:)
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*
 
U

undisclosed

Hello

First, I am very sorry to be re-hashing a thread this old but I a
having one heck of a time finding pertinent information on this exac
issue. We are also running a WatchGuard Firebox here and inside of th
network cannot connect to Office Online through the MS Word '0
interface to acquire new templates. However, when I use the same tes
computer outside of the network, it connects fine and all of th
templates are available

This issue is incredibly frustrating seeing as the Firebox monito
displays no data where a connection is being blocked or denied and th
port information that displays shows the host is trusted. We hav
already tried the steps of going into the configuration of the firebo
and adding the HTTP Proxy exception for *microsoft.com and went a ste
further adding *microsoft.com/* but to no avail.

We have tried working with WatchGuard's support which basicall
resulted in the answer of "If there aren't any errors then it isn't ou
fault" and my attempt at MS support turned to "It's your firewall". Thi
leaves me stuck in the middle trying to sort this out so our users hav
the freedom of using templates for various word processing projects tha
are a part of their job

Any assistance, thoughts or ideas on this subject would be greatl
appreciated since I have yet to find any information that would correc
the matter

We are using MS Office 2007, SP 2 and all system language settings ar
currently set at English (United States)

Thanks
Gab
 
U

undisclosed

Bumping this. I've looked all over the place for help and I haven't ha
any luck. Any troubleshooting ideas at all would be greatly appreciated
 
B

Bob I

"Bumping" means nothing and does nothing in a newsgroup, which is where
you posted this. Also in the future if you reply to a thread please
quote the message you are replying to so we know what you are replying to.
 
U

undisclosed

Brent;237787 said:
Hello
Just Upgraded to Office 2007 Enterprise. Im on XP SP2 With IE7. None o
th
Office programs can connect to Office Online Help. It always displaye
"No
Connected. Click here to display updated content form Office Online"
When
do it just gives the same error message

I have a direct connection to the internet. My firewall does not bloc
outbound connections. I do not have a proxy server. IE is set up t
neve
dial a connection, and is not set to work offline

Any Ideas

Thanks
Bren

Hello

First, I am very sorry to be re-hashing a thread this old but I a
having one heck of a time finding pertinent information on this exac
issue. We are also running a WatchGuard Firebox here and inside of th
network cannot connect to Office Online through the MS Word '0
interface to acquire new templates. However, when I use the same tes
computer outside of the network, it connects fine and all of th
templates are available

This issue is incredibly frustrating seeing as the Firebox monito
displays no data where a connection is being blocked or denied and th
port information that displays shows the host is trusted. We hav
already tried the steps of going into the configuration of the firebo
and adding the HTTP Proxy exception for *microsoft.com and went a ste
further adding *microsoft.com/* but to no avail.

We have tried working with WatchGuard's support which basicall
resulted in the answer of "If there aren't any errors then it isn't ou
fault" and my attempt at MS support turned to "It's your firewall". Thi
leaves me stuck in the middle trying to sort this out so our users hav
the freedom of using templates for various word processing projects tha
are a part of their job

Any assistance, thoughts or ideas on this subject would be greatl
appreciated since I have yet to find any information that would correc
the matter

We are using MS Office 2007, SP 2 and all system language settings ar
currently set at English (United States)

Thanks
Gab

-- Bob I, I have re-posted this and quoted the original since your pos
mentions you cannot see which question I was referencing. I am slightl
confused by this since this displays as a forum with threads and pos
history for me but is apparently a newsgroup environment for you an
others. Hopefully this post makes more sense. Thanks
 
B

Bob I

undisclosed said:
Hello,

First, I am very sorry to be re-hashing a thread this old but I am
having one heck of a time finding pertinent information on this exact
issue. We are also running a WatchGuard Firebox here and inside of the
network cannot connect to Office Online through the MS Word '07
interface to acquire new templates. However, when I use the same test
computer outside of the network, it connects fine and all of the
templates are available.

This issue is incredibly frustrating seeing as the Firebox monitor
displays no data where a connection is being blocked or denied and the
port information that displays shows the host is trusted. We have
already tried the steps of going into the configuration of the firebox
and adding the HTTP Proxy exception for *microsoft.com and went a step
further adding *microsoft.com/* but to no avail.

We have tried working with WatchGuard's support which basically
resulted in the answer of "If there aren't any errors then it isn't our
fault" and my attempt at MS support turned to "It's your firewall". This
leaves me stuck in the middle trying to sort this out so our users have
the freedom of using templates for various word processing projects that
are a part of their job.

Any assistance, thoughts or ideas on this subject would be greatly
appreciated since I have yet to find any information that would correct
the matter.

We are using MS Office 2007, SP 2 and all system language settings are
currently set at English (United States).

Thanks,
Gabe

-- Bob I, I have re-posted this and quoted the original since your post
mentions you cannot see which question I was referencing. I am slightly
confused by this since this displays as a forum with threads and post
history for me but is apparently a newsgroup environment for you and
others. Hopefully this post makes more sense. Thanks.

Beginning to get the picture now, you replied to an expired/dead thread
with a completely new problem. From the details you provide, the
Watchguard settings are the problem. When you bypass it Office help work
fine, put it in place and Help can no longer get out. Since I have no
experience with Watchguard, I can't suggest much other than go through
the setting and disable blockings.
 
B

Brian

Gabe -

We had the same issue with a Watchguard Firewall. If you watch the traffic,
even though it is showing allow, you will see it is stripping the headers.
In a default HTTP-Internal proxy action, it only allows set headers and the
default action for unmatched headers is to strip.

You can either change the default action to allow, or add the headers that
Office Online uses inside the Word/Excel/Office apps browser. For us, those
were:

X-AspNet-Version:*
X-UA-Compatible:*
O-Signature:*

Once those were added into the HTTP Response - Header Feilds section of the
proxy action for internal http traffic going out, Office Online worked fine
for all users.

Good luck!

Brian
 
U

undisclosed

Brian,

Thanks so much for this response! You just helped me resolve an issue
we've been struggling with for more than a year. I had never noticed
that the header info was being stripped since I assumed that the traffic
would just be blocked outright. This was exactly the fix I needed and
took care of the issue immediately. I really appreciate you taking the
time to share this information with me.

Take care,
Gabe
 
B

Brian

Happy to help Gabe, glad your issue is resolved.

undisclosed said:
Brian,

Thanks so much for this response! You just helped me resolve an issue
we've been struggling with for more than a year. I had never noticed
that the header info was being stripped since I assumed that the traffic
would just be blocked outright. This was exactly the fix I needed and
took care of the issue immediately. I really appreciate you taking the
time to share this information with me.

Take care,
Gabe
 
H

HockeyMullet

You helped me out too Brian. Thank you.

Bob I, your post was unnecessary and a showed us how much of a frustrated
cyber bully you are on this forum...err I mean NEWSGROUP.

The dude needed help, and asked a question. Thankfully a good hearted
person had the solution and helped a few of us out.

I'll sit back and pound F5 in anticipation of your epic response.
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top