Office Pro 2003 Freezes

[DonBob]

I cannot launch any Office applications. Word, Excel, etc. just hang with a
not responding. I cannot kill the application when this happens, even task
manager does not come up so that I can teminate the program. I have tried
"repair" using my disks but that does not work. I have tried application
recovery but that does not work.

When I try to use Office Update and click the button "Validate Office" the
system hangs and I get a "Not responding message" I have tried this numerous
times.

I suspect this might be tied to an update and uninstalled KB908531 at the
suggestion of another message board.

It did not work.

 

[DL]

Have you tried in safe mode?

 

[Peter Foldes]

What does it say in your Event Viewer. Can you post the error as marked there

 

[DonBob]

The applications work in safe mode. The event error is as follows:

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 4/22/2007
Time: 11:03:47 AM
User: N/A
Computer: DF80RM31
Description:
Hanging application WINWORD.EXE, version 11.0.8125.0, hang module hungapp,
version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 57 49 4e 57 4f 52 WINWOR
0018: 44 2e 45 58 45 20 31 31 D.EXE 11
0020: 2e 30 2e 38 31 32 35 2e .0.8125.
0028: 30 20 69 6e 20 68 75 6e 0 in hun
0030: 67 61 70 70 20 30 2e 30 gapp 0.0
0038: 2e 30 2e 30 20 61 74 20 .0.0 at
0040: 6f 66 66 73 65 74 20 30 offset 0
0048: 30 30 30 30 30 30 30 0000000

Thanks for your responses.

 

[Beth Melton]

Here's a KB article that includes Guided Help. It's for troubleshooting Word
but once you find the source for Word the resolution should be the same for
other applications:
http://support.microsoft.com/kb/921541

Also, if you use the Guided Help I'm interested in hearing what you think
about it.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Co-author of Word 2007 Inside Out:
http://www.microsoft.com/MSPress/books/9801.aspx#AboutTheBook

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[BFB]

I have 2003 Office Pro, and had a similar problem, but I didn't have to open
any Office programs for the freeze to happen. Try a simple experiment: turn
OFF Automatic Microsoft Updates, and restart. See if you still have the
problem. I spent a whole week trying to solve it, and I now find that if I
turn on Auto/Update, it freezes, but if it's turned off, it doesn't. Perhaps
there's something wrong with Updates. I now update manually instead, and have
had no problems. I considered the possibility it was a clash between Update
and one of my protection utilities, but figured it was easier to just turn
Update off.

 

[DonBob]

I used guided help and it did not solve the problem. I uninstall Office 2003
and reinstalled it from my original disk. Still have the problem.

 

[DonBob]

Safe mode works.

Have you tried in safe mode?

 

[DonBob]

The applications work in safe mode. The event error is as follows:

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 4/22/2007
Time: 11:03:47 AM
User: N/A
Computer: DF80RM31
Description:
Hanging application WINWORD.EXE, version 11.0.8125.0, hang module hungapp,
version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 57 49 4e 57 4f 52 WINWOR
0018: 44 2e 45 58 45 20 31 31 D.EXE 11
0020: 2e 30 2e 38 31 32 35 2e .0.8125.
0028: 30 20 69 6e 20 68 75 6e 0 in hun
0030: 67 61 70 70 20 30 2e 30 gapp 0.0
0038: 2e 30 2e 30 20 61 74 20 .0.0 at
0040: 6f 66 66 73 65 74 20 30 offset 0
0048: 30 30 30 30 30 30 30 0000000

Thanks for your responses.

 

[DonBob]

I have tried just about everything. I have now uninstalled all 2003
applications and have gone back to my 2002 disk and installed it. Everthing
works! The Frontpage application was not installed from the Office 2003 disk
and it also stopped working.

 

[Ias5002]

I have been having a similar problem. Everytime I try to open a file o
save the program will freeze. I tried reinstalling it, ran offic
updates, ran widows updates, ran Norton scans, and unstalled 03' an
installed 07'. Even all this the problem persisted. What I did t
finally fix this problem I ran an "error check" on the volume. To thi
just simply go to your disk's properties, go to the *Tools *tab an
click "*check now*" under "*error checking*". After doing this you
going to have to restart your computer for it to check you disk. Hop
this works

 

[Ias5002]

I have been having a similar problem. Everytime I try to open a file or
save the program will freeze. I tried reinstalling it, ran office
updates, ran widows updates, ran Norton scans, and unstalled 03' and
installed 07'. Even all this the problem persisted. What I did to
finally fix this problem I ran an "error check" on the volume. To this
just simply go to your disk's properties, go to the *Tools *tab and
click "*check now*" under "*error checking*". After doing this your
going to have to restart your computer for it to check you disk. Hope
this works.