office problems on a month-old macbook

[asyellowascanbe]

I installed Office a month ago when I first purchased my Macbook.
Everything worked well until this past week when none of my Office
programs worked. I just double click on the icons and nothing happens.
The programs I double click do show up in "Recent Programs," but the
programs don't open. I'm not sure why it stopped working all of a
sudden. I tried deleting the program, but the "Remove Office" option
wouldn't work. Again, I'd click the icon, and nothing would happen.

I ended up dragging the file into the trash and trying to reinstall. I
couldn't use the setup assistant, so I dragged the whole Office file
into my Applications. This worked, but again the programs didn't work.

Any ideas on what's wrong or what I should do?

Thanks in advance!

 

[John McGhie [MVP - Word and Word Macintosh]]

Sounds like you may not have removed the Test Drive version from your
system.

It times out after a month.

You may need to re-install the Test Drive, then use the Office Remover tool.
(You have to use the tool: dragging folders to the trash just doesn;t do the
job...)

1) Use the Office Remover tool to remove the licensed version.

2) Re-install the Test Drive (it won't run, but you need to have it there)

3) Use the Remove Office tool to remove the Test Drive properly.

4) Now re-install the licensed version and it should run.

Cheers

I installed Office a month ago when I first purchased my Macbook.
Everything worked well until this past week when none of my Office
programs worked. I just double click on the icons and nothing happens.
The programs I double click do show up in "Recent Programs," but the
programs don't open. I'm not sure why it stopped working all of a
sudden. I tried deleting the program, but the "Remove Office" option
wouldn't work. Again, I'd click the icon, and nothing would happen.

I ended up dragging the file into the trash and trying to reinstall. I
couldn't use the setup assistant, so I dragged the whole Office file
into my Applications. This worked, but again the programs didn't work.

Any ideas on what's wrong or what I should do?

Thanks in advance!

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant
Technical Writer.
Sydney, Australia +61 (0) 4 1209 1410