Office products cannot open files

[James]

I've installed Office xp on a windows 2000 laptop, and all
my document based programs, ie word, excel come up with
a "File unavailable" error. I can creat new files, but
once they are created and closed, I cannot reopen the
file.

 

[stu07410]

I have the same problem with office 2003 student/teacher addition. I have been waiting for answers. I removed my antivirus programs, but no effect. I am completely puzzled. I do not know if I can remove and reload office 2003 without effecting the # of allowed licensed copies. Product info does not explain what effect this would fhave. You are allowed to enter program onto 3 of your families student computers.

 

[Echo S]

Have you installed the latest service pack/release/whatever it is?
(Actually, I think I've seen it referred to as a "critical update.") Go
to Help/Check for Updates and install them.

 

[Beth Melton]

Hi James,

If you use Norton AV then go to Options in Norton and in the
Miscellaneous section turn off "Enable Office-Plug-in".

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Tracy Thomason]

I am having the same problem. I just installed Office XP yesterday.

I have Symantic AV Corporate Edition, but there doesn't seem to be a
"Office Plug-In" anywhere that I can disable.

I have also installed the Critical Update from
http://office.microsoft.com .

Several of us upgraded yesterday and I'm the only one to have this
problem.

Any help would be great.

Thanks,
Tracy
(e-mail address removed)

(Remove the REMOVE)

 

[Beth Melton]

Hi Tracy,

If Norton AV was previously installed and Norton CE installed later
then the DLL for the Office Plug-in could still be registered.

Search for : officeav.dll

If you find it then go to Start/Run and run the following command:

regsvr32 /u "<path>\officeav.dll"

Here is a KB article that provides a few additional details. It does
not include information on Norton CE but it will contain additional
details on the unregister command if you need them:
http://support.microsoft.com/?kbid=329820


--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/